Customer Reviews for Payless Storage 2 LLC
(U-Haul Neighborhood Dealer)

335 reviews

7102 Hampton Rd   Texarkana, TX 75503

(903) 832-8319

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(903) 832-8319

7102 Hampton Rd
Texarkana, TX 75503

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Excellent Service

Pamela Betts 
Rating:
5.0

Excellent Service

Charles Betts 
Rating:
4.0

Customer did not leave a comment.

Larry Busby 
Rating:
1.0

Poor customer service-no one really helped us. The return app was ridiculous!!!

Tim Lutes 
Rating:
4.0

Customer did not leave a comment.

Artie Erwin 
Rating:
5.0

Customer did not leave a comment.

Stephen Chase 
Rating:
4.0

Improve signage to indicate area for pickup versus drop off.

BRUCE MALCOLM 
Rating:
5.0

Customer service was TOP NOTCH as the pickup location. Would highly recommend.

Stephanie Nelson 
Rating:
4.0

Customer did not leave a comment.

La Rhonda McCray 
Rating:
5.0

Customer did not leave a comment.

Nina Billingsley 
Rating:
5.0

This was my first uhaul experience for myself It was simple enough, no changes needed in my opinion

Sherrill Daniels 
Rating:
5.0

Customer did not leave a comment.

Letha Colquitt 
Rating:
5.0

N/A

Daniel Jones 
Rating:
3.0

It was a holiday so I had to do this on my phone.

George Smith 
Rating:
5.0

The rental was great from when I walked in the door until I returned the tow dolly. The young lady that greeted me and helped out was so friendly and sweet. I got to talking about books and she and I spoke about several books and things. Just a nice visit. Not a whole lot of that around anymore. I can not remember for the life of me what her name was but please look up who was working that day and give her a call and thank her! The world world be a better place with more people like her in this world. You are lucky to have her as an employee .

Kevin Goodman 
Rating:
5.0

Customer did not leave a comment.

Linda Richardson 
Rating:
5.0

Customer did not leave a comment.

Lori Rachal 
Rating:
5.0

Customer did not leave a comment.

Michael bounds 
Rating:
5.0

Customer did not leave a comment.

Chanse McGuire 
Rating:
5.0

Quick and easy.

CHRISTOPHER HOLLAND 
Rating:
5.0

Customer did not leave a comment.

Paul Gardial 
Rating:
5.0

Customer did not leave a comment.

Candace Russell 
Rating:
5.0

Customer did not leave a comment.

Kathy Tatum 
Rating:
5.0

Nothing. Handled well & professionally

Lane Gerrald 
Rating:
5.0

Customer did not leave a comment.

Charlotte Rohner 
Rating:
4.0

Customer did not leave a comment.

Haytham Sakr 
Rating:
2.0

Truck was absolutely filthy outside and in. I had to spend 30 minutes mopping what appeared to be oil out of the cargo area before I could start moving. Passenger compartment had cigar wrappers all in it and ashes overflowing the ash tray. The outside of the truck looked like it had been down a 100 mile dirt road in a monsoon. The only positive of the experience was that sales associate at the desk she was polite and great to work with.

Mason Davis 
Rating:
2.0

When I got to the location the keys were locked in the truck and they scrambled to get me another truck at a lower price. Still have not gotten a recept on the changes

Rene Oneal 
Rating:
3.0

There was only 1/4 of a tank of gas and I wS charged for not putting more in it. I put what there when I got use of the truck

Tamii Whitworth 
Rating:
5.0

THIS BUSINESS WAS A LIFE SAVER BECAUSE HE WENT ABOVE AND BEYOND ASSIST MYSELF AND MY WIFE IN GETTING A TRAILER. I RESERVED WAS AT A DIFFERENT LOCATION BUT ADVISED THEY WASN'T OPEN FOR U-HAUL BUSINESS AND THEY DISPATCH WAS RUDE AND NO DAMN HELP 😤 EVEN THOUGH THE RESERVATION ADDRESS WAS 4140 WITH U-HAUL TRAILERS ON THE PROPERTY.

James Benton 
Rating:
5.0

Customer did not leave a comment.

Charles Thompson 
Rating:
4.0

Customer did not leave a comment.

Blake Strube 
Rating:
5.0

The lady at the front was very kind and helpful and made the experience overall better. The uhaul was clean and overall well maintained as well.

Amber House 
Rating:
5.0

after some initial confusion it went very well. many thanks

nancy joseph 
Rating:
5.0

Customer did not leave a comment.

ERICA LOLLIS 
Rating:
5.0

Customer did not leave a comment.

James Stewart 
Rating:
4.0

The pickup and dropoff location was great!

Charles Smith 
Rating:
4.0

Customer did not leave a comment.

Jill Verderese 
Rating:
5.0

Customer did not leave a comment.

Jeremy Grice 
Rating:
5.0

Customer did not leave a comment.

Brenda Hunter 
Rating:
5.0

Customer did not leave a comment.

Paula songs 
Rating:
4.0

Customer did not leave a comment.

George Fernandez 
Rating:
4.0

Customer did not leave a comment.

Windwll Peters 
Rating:
4.0

Customer did not leave a comment.

Greg Kemp 
Rating:
2.0

I dropped the trailer off at this location after hours the same day I rented it. I actually could have kept it for 2 more days since it was a Sunday but wanted to go ahead and turn it back in. In doing so I was charged a $20 after hours return. That’s a little ridiculous. Very disappointed that U Haul would charge for returning a trailer early.

Robert Krider 
Rating:
5.0

Customer did not leave a comment.

charles crawford 
Rating:
5.0

Customer did not leave a comment.

RAJESH JOSHI 
Rating:
5.0

Can’t think of anything.

Andree Ray 
Rating:
5.0

Customer did not leave a comment.

Teresa Hardentt 
Rating:
5.0

Customer did not leave a comment.

Sherri Giles 
Rating:
3.0

Girl in office was not knowledgeable. Was told one price but of course completely different. Was not acceptable that you received $45 in “extra” gas that I put in the truck so it wouldn’t be so low like it was when I picked it up and received no credit for it. But if I would have brought it back below where I started you would have charged me a ridiculous rate for a “gas charge”. This policy needs to be addressed. Will not use again.

Sandra Taylor 
Rating:
3.0

Customer did not leave a comment.

Mark Najera 
Rating:
5.0

Keep providing your quality of service

Linda Daniels 
Rating:
3.0

Customer did not leave a comment.

Thomas Beason 
Rating:
5.0

Go easy on the price, crazy high

Tonya Holmes 
Rating:
5.0

Customer did not leave a comment.

Sam Doran 
Rating:
4.0

No obvious/clearly marked key drop. Took me 10 minutes to figure out there was a slot in the front door.

Jackson Payne 
Rating:
5.0

Customer did not leave a comment.

Frank Dickinson 
Rating:
5.0

Customer did not leave a comment.

Frank Dickinson 
Rating:
5.0

Customer did not leave a comment.

Christopher McCorkle 
Rating:
5.0

Great customer service.

Edward Goodman 
Rating:
4.0

Fast snd friendly

KURT HETHERINGTON 
Rating:
5.0

Customer did not leave a comment.

CLINT ROBINSON 
Rating:
5.0

Customer did not leave a comment.

Mark Reed 
Rating:
1.0

Charged for extra day when they were closed .online drop off impossible to use .

CHARLES VICARI 
Rating:
5.0

They were very helpful.

Randy Johnson 
Rating:
5.0

Customer did not leave a comment.

CLINTON CRUMP 
Rating:
5.0

Customer did not leave a comment.

Ronny Prince 
Rating:
1.0

The truck was not checked before providing it to me. The truck had a tire that was nearly flat and was only found because I checked before leaving the lot. The person working told me I needed to take it to a shop they use to get it fixed. All of this should be taken care of beforehand, I wasted hours of my day dealing with the company’s laziness.

STEVEN REED 
Rating:
5.0

Customer did not leave a comment.

Kurt Braley 
Rating:
4.0

Good service overall. Guy at the desk was easy to work with and very accomodating. Check tire inflation. Tow dolly tires were supposed to be inflated to 65 psi. One was 10 psi, and the other around 18.

JAMES DEVINE 
Rating:
3.0

Customer did not leave a comment.

Jarrod White 
Rating:
5.0

Customer did not leave a comment.

Georgeann Birmingham 
Rating:
5.0

Customer did not leave a comment.

tabbie brady 
Rating:
5.0

Customer did not leave a comment.

Sheila Omakpokpose 
Rating:
5.0

Customer did not leave a comment.

ARRA NESBY 
Rating:
5.0

Customer did not leave a comment.

LLOYD BOWERS 
Rating:
5.0

Customer did not leave a comment.

CHARLES WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

RICHARD RISOR 
Rating:
1.0

Check equipment. Make sure tires are good and trailer is hooked on correctly

GUNNAR MAXWELL 
Rating:
5.0

Customer did not leave a comment.

Linda Cox 
Rating:
5.0

Customer did not leave a comment.

Charles Burk 
Rating:
5.0

Customer did not leave a comment.

GENEVIEVE LINK 
Rating:
5.0

Great people

Jess Gibbs 
Rating:
5.0

Nothing,, perfect.

GILBERT GUERNSEY 
Rating:
5.0

Couldn’t ask for better service. Knowledgeable, efficient, cooperative, easy to work with, went out of way to be helpful. Computers were extremely slow with UHaul program and had to do over because lost/froze at end first time done.

vicki miller 
Rating:
3.0

Customer did not leave a comment.

Johnny Bonar 
Rating:
2.0

This truck we rented & the experience...it was horrible!! We even let the employee at the desk know about the broken AC & my husband asked for a different truck or discount & all she said was don't kill the messenger because it was like that when the last customer drove it to this location from Colorado & he told them everything was great. The AC only blows on the feet setting & it takes forever to get cold. Also, if u turn the key off the process starts over. It was like driving in an oven until it would get cold. And then we get told it is going to cost $431.20 for a one way trip in this truck, which is their $19.95+tax in-town move 1, because the drop off location has too many trucks?! How is that our fault & how in the world does it make sense to charge for that?? Even the employee said it didn't make sense & apologized...And also, how is there no cruise control on this truck for that amount?? Seriously?? A 5hr drive with no cruise control & feet ac at almost $500....just wow. >:|

Sandra Moyen 
Rating:
5.0

Customer did not leave a comment.

Kevin Shetler 
Rating:
3.0

Customer did not leave a comment.

CHARLES JOHNSON 
Rating:
3.0

The personnel was rude and mean. I was late but I had called and spoke with someone. I had no idea it was from somewhere "traffic". When I arrived I did apologize and proceeded to try and get done as quickly as possible because I knew I was late. She badgers that I should have known they close at 12 and it was on the website. Moving is stressful enough but when you have someone who doesn't know your situation speak harshly to you because you were late adds fuel to the fire. After I proceeded to tell the attendant my whole moving crew didn't show at the last minute she changed her tune. But that didn't make matters any better for me. She already added stress to a stressful situation. Once she was told the reason I was late, which I don't believe was any of her business, she tried to be more friendly. She was a day late and a dollar short on customer service.

Kelley Pegues 
Rating:
5.0

Customer did not leave a comment.

Blake pugh 
Rating:
5.0

Friendly, hospitable and great service!

chris holland 
Rating:
5.0

Customer did not leave a comment.

SCOTT WRAY 
Rating:
5.0

Customer did not leave a comment.

paul cheatham 
Rating:
5.0

The place was nice but it was closed at drop off. It was easy to return even though it was closed. I hope they do not let the truck leave their location with leaking in the cab when it rains and puddles forming in the floor board from the rain. The emergency Break light stays on even though the Ebrake is off and the engine light came on when we made it to TX.

Melinda Seyler 
Rating:
5.0

Thank you

Salam Othman 
Rating:
5.0

The employee was very helpful in assisting with the pick up of the trailer. Could not have been better......excellent!

GARY SCHULZ 
Rating:
5.0

Customer did not leave a comment.

Richard Bannon 
Rating:
5.0

Everything went great

Jerry Sutton 
No reviews have been submitted for this location.

Additional Services at this Location

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