Absolutely horrible! Truck was dirty and only had half a tank of fuel and then they tried to charge me for not returning it on full. I had to sit outside for an hour and a half trying to get the truck due to no one answering me and the software not working. Worst experience I have ever had. Took me another hour to try and return the truck! Please do not use this facility!
Caleb Hunter
Customer Reviews for Xpress Delivery
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The absolute worst experience. Couldn’t get into the lock box, tried calling support- was transferred to the wrong department and sent back to the original line/person who just hung up on me, I assume because he couldn’t help?? Once in the truck (after finally receiving a code entirely different than the one I was sent originally), it was gross and wouldn’t even start- dead battery. Got it jumped and moved on. Got the whole thing loaded and DEAD BATTERY AGAIN. Waited 45 minutes for help to arrive and all I was offered was 2 hours more to return the truck. I easily spent over 2 hours just getting into the truck, getting it started, and then waiting for it to be jumped a second time. Will NEVER use this again. 0/5. The only decent person/part of the experience was Chris with Roadside Assistance. He was at least kind and patient as well as informative.
Brogan Jackson