Customer Reviews for One Stop Storage Barranca
(U-Haul Neighborhood Dealer)

201 reviews

1432 N Barranca Av   Covina, CA 91722
(Arrow Hwy)

(626) 339-5302

Office Hours

  • Mon-Sun: 9 am–5 pm

Services at this Location:

Contact Us

(626) 339-5302

1432 N Barranca Av
Covina, CA 91722
(Arrow Hwy)

Services at this Location:

Office Hours

  • Mon-Sun: 9 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Tiger Yuchi 
Rating:
5.0

Patricia was very helpful excellent service she gave us. She explain everything we needed to do. Thank you

DENISE SANCHES 
Rating:
5.0

Awesome service. Super easy. Definitely recommend this place.

Alex Trillo 
Rating:
5.0

Great Experience and very affordable.. Thumbs Up!!!

carmilito abergido 
Rating:
5.0

Customer service here at U-Haul on Barranca and arrow Highway is excellent. I would recommend anyone they are ready to move to come here at this particular location to get the U-Haul truck and any other accessories I need and also the young lady at the front desk, very respectful and professional😊

Danielle Lynn 
Rating:
5.0

I tried using the after hours app and it wouldn't go through I don't know if it was a WiFi issue but other than that it was fine

Herb Kern 
Rating:
5.0

Very easy to reserve the truck. Very friendly and ptofessional staff. Area has huge inventory , very clean and safe place location . Highly recommendable business . Will highlight these place for next rental. Would rate 10 out 10 STAR!!!

Renato Reyes 
Rating:
5.0

Customer did not leave a comment.

Kattya Hernandez 
Rating:
5.0

Definitely! I rented in 2 different locations! But this one is #1 I will reserve one more time in this location!.

Angelica Herrerahernandez 
Rating:
4.0

My only complaint is that the brakes were very low on the truck. Aside from that, everything went well.

Carlos Ortiz 
Rating:
5.0

Customer did not leave a comment.

Adriana Sanchez 
Rating:
5.0

Customer did not leave a comment.

Damon Irwin 
Rating:
5.0

This was the cleanest most efficiently run Haul location I have ever been to. Bravo! 10 STARS!

Harry Basil 
Rating:
2.0

Less than a 1/4 of a tank of gas. Never seen a rental with less than at least half. I did not plan for my first trip with the u haul to be the gas station.

Deonate Barnett 
Rating:
5.0

the lady that rented the truck to me treated me like I was family.

Peter Valentine 
Rating:
5.0

Customer did not leave a comment.

eddie delcid 
Rating:
5.0

Vechile was clean but the tank was empty. Also the tire sensor warning light came on . Office personnel was great!

Larinda Pontes 
Rating:
5.0

I’ve no complaints. The team working there test customers with Professionalism. Thank you Girls

Maria Reynolds 
Rating:
5.0

Mila was absolutely friendly and helpful.

Albert Zesati 
Rating:
5.0

Nothing really👍

MARITES ABUAN 
Rating:
5.0

Customer did not leave a comment.

Chiaohao Chang 
Rating:
5.0

Great customer service

Rony Fahiem 
Rating:
5.0

Excellent

Robert Herrera 
Rating:
5.0

Customer did not leave a comment.

Mary Tarpley Pelham 
Rating:
5.0

Customer did not leave a comment.

Dirk Eldon Uphoff 
Rating:
5.0

Customer did not leave a comment.

eric torres 
Rating:
5.0

Just keep the smiles it makes a big difference

Charley Thornton 
Rating:
5.0

Customer did not leave a comment.

Jackie Barboza 
Rating:
1.0

Customer did not leave a comment.

KHADER ALAKROUSH 
Rating:
5.0

Customer did not leave a comment.

Rebbeca Jones 
Rating:
3.0

Customer did not leave a comment.

Marissa Sanchez 
Rating:
5.0

Customer did not leave a comment.

Michael Messian 
Rating:
1.0

They charge too much money. Plus I put gas in the truck they still charge me for that.

maria garcia 
Rating:
5.0

Customer did not leave a comment.

Kevin Lee 
Rating:
5.0

Customer did not leave a comment.

Gina Estrada 
Rating:
5.0

Great customer service!

Samuel Macias 
Rating:
5.0

Everything went smooth.

LOURDES ALVAREZ 
Rating:
5.0

Nothing comes to mind except longer hours of operation. The lady at the desk made me feel welcome and important. Good experience.

JEFFERY CRAWFORD 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRO NAVARRO 
Rating:
3.0

Customer did not leave a comment.

oscar macias 
Rating:
5.0

Customer did not leave a comment.

Carol Lucas 
Rating:
5.0

The service was excellent. Everything from beginning to end was so easy. There’s no improvements needed.

RAQUEL SUZETTE GONZALEZ 
Rating:
5.0

Customer did not leave a comment.

Adam Serrano 
Rating:
5.0

Customer did not leave a comment.

CARMEN BURGUENO 
Rating:
5.0

The customer service lady , that help me was excellent kind, I’m very helpful.

Denise Molano 
Rating:
5.0

Customer did not leave a comment.

Alfredo Contreras 
Rating:
5.0

Over all customer service was excellent and the truck rental to well explained and returned. The return process to easy Thank you

LUCA LOPEZ 
Rating:
4.0

Customer did not leave a comment.

atsushi nakota 
Rating:
5.0

No improvement needed it was perfect

James Hernandez 
Rating:
5.0

Customer did not leave a comment.

Christopher Valdiviezowollner 
Rating:
4.0

Location was not yet open at time of drop off. Wireless feature was handy

Antonio Negrete 
Rating:
5.0

Super easy. Thank you.

James Anderson 
Rating:
5.0

Customer did not leave a comment.

Juan Cacho 
Rating:
5.0

well, having a phone issue and not being able to walk in to rent a truck, or return it makes using your company a no for me in the future. The customer doing all the work isn't very effective when the process of looking up the info isnt working. I'll use a different company from this point on while moving our home

Patrick Burke 
Rating:
5.0

Customer did not leave a comment.

Jennie Rodriguezdiaz 
Rating:
5.0

Customer did not leave a comment.

MARCEL GATES 
Rating:
4.0

The website is terrible and misleading. Drop off location was listed as optional yet it is vital in determining your rate and is an absolute necessity to fill out. Caused me to have to drive back to my pickup location. Terrible! Not the fault of the location but 100% the fault of u haul. On top of that, their customer service staff totally lied saying the vehicle belonged to the location, which the staff member from the site said was not true. Get your act together u haul! I'm not using your service again for sure! I'll be sure to warn everyone I know about your terrible business practices and customer services too!

Patrick Fong 
Rating:
5.0

Customer did not leave a comment.

kashawnia thomas 
Rating:
5.0

Customer did not leave a comment.

Melody Brown 
Rating:
1.0

When I returned the van there was a homeless guy sleeping in front of your store with his pants down

caleb burroughs 
Rating:
3.0

This place was very welcoming, and the workers were professional. The experience went south with the truck. I left with around 3/4 tank of gas from this location from West Covina; the tank was still at the same level when I left from Covina to Denver. I started driving at 2100 Hrs and got to Victorville within a couple of hours at around 2300 hrs. From there I decided to fuel up and rest; the tank was 1/2 full. As I began to fuel up, I noticed that the gas was leaking out under the truck at about eleven gallons in (I started the pump and walked to the truck cab to speak with my kid). At any rate, I had to park at an empty lot and call for roadside assistance. I learned that the gas line had been cut. I ended up having to pull half of the load out to allow the technician to drop the guard plates to fix the gas line. This set me back a good five hours.

Jonathan Ritchie 
Rating:
5.0

Great service as always.

Cynthia Mineros 
Rating:
5.0

I contacted this location at 2:30 in the afternoon and was able to get a storage unit rent the truck and pack the unit by 7 pm. Fantastic!!!

Leanne Johnson 
Rating:
5.0

Customer did not leave a comment.

Louis Bazan 
Rating:
5.0

Customer did not leave a comment.

ROBERT TORO 
Rating:
5.0

Customer did not leave a comment.

Boss Gary Jr Halsey 
Rating:
5.0

First, the reps (I talked to two) on the phone were very polite and knowledgeable when I made and changed my reservation. Second, the rep at the desk was very clean, polite and pleasant. The pick up office was also very clean. Keeps up the good work!

rowena dancel 
Rating:
5.0

Customer did not leave a comment.

Mario Garcia 
Rating:
2.0

This person make me have a hard time, give me the wrong time for drop the truck and after that put the wrong day, my God

ricardo salazar 
Rating:
5.0

Customer did not leave a comment.

Coleen Porter 
Rating:
5.0

Customer service was excellent. Went out of their way to help with last minute change. This was my 3rd time using this location. I will definitely go back and will also recommend the Azusa location on Barranca st.

Adam Greco 
Rating:
2.0

Customer did not leave a comment.

Christy Farr 
Rating:
5.0

Hello No issues!

Peter Sumitada Mataki 
Rating:
5.0

Allow the satellite location’s more access to take care of the equipment. They said we don’t get paid for the extra service and if we have any problems please call Uhaul.

Bob Tomko 
Rating:
4.0

Customer did not leave a comment.

Gomer Sevillano 
Rating:
1.0

Shocked and disappointed by the lack of professional service. The gentleman helping from the desk just had issue after issue after issue. Internet down, said we didn’t have a reservation, had to call in to find reservation, took forever even though we did a the online fast checkout to make sure and have all of our info in the system to expedite the process. He had a significant lack of customer service. Upon dropping off the truck he overcharged for the dolly and blankets. Check your bill! Then had to call to find out how to reverse it. In the end he was able to fix the charges while we sat there and waited. Overall I will never come back to this place but I’m sure other people will be fine coming here. I will stick with original Uhaul stores not authorized dealers. On another note, the guy that actually pulled up the truck and helped us out was fantastic. I would come back here just for that guy.

Josiah Gillespie 
Rating:
3.0

The customer service sucked; the did not make me feel welcomed. There was no enthusiasm exhibited or a willingness to ensure that I was satisfied. The person at the desk should be more personable and egar to see someone walk through the door. They should not assume that a person fully understands the ins and outs of renting a vehicle. The contract was presented in such a manner that key points were rushed over. The payment process was not explained at all. It was a process of initial here, sign here. No one inspected the truck with me. When I asked if they were going to walk around with me, I was told “no, you have nothing to worry about, you got the insurance, everything is marked down”. I felt dismissed and unimportant after spending over $600.

Venecia Bonwell 
Rating:
4.0

The facility was nice however we got a huge run around. Whe. We arrived at one location we were told to go to another location. We had previously updated our address however when we got to thour location the address was not updated I-hauls left hand does not know what the right hand is doing. Your company has horrible commmication The whole experience was exhausting Yes you facility is nice but everything Elise is horrible

starla heinz 
Rating:
5.0

Customer did not leave a comment.

Craig Salvage 
Rating:
5.0

Customer did not leave a comment.

Benjamin Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Katherine Martinez-Santos 
Rating:
4.0

Open earlier

Gary Watt 
Rating:
4.0

Customer did not leave a comment.

Terry Aton 
Rating:
5.0

Great experience. Excellent Service, highly recommend this location!

Monique Crum 
Rating:
5.0

Customer did not leave a comment.

annette ortega 
Rating:
5.0

Customer did not leave a comment.

Rating:
5.0

Customer did not leave a comment.

Claudette Konigsmark 
Rating:
5.0

Customer did not leave a comment.

belen romero 
Rating:
5.0

Thank you. Nice service and friendly staff

Winnie Espiritu 
Rating:
5.0

Americo is friendly & professional. Thanks.

HILARIO YURIAR 
Rating:
5.0

Customer did not leave a comment.

Wilbert Jones 
Rating:
5.0

Customer did not leave a comment.

Barbra Dale 
Rating:
3.0

There was only one man working up front and 3 waiting to be helped

Cory Alan Blyther 
Rating:
4.0

All trucks should have a loading ramp, not just the larger ones. It also could get to expensive with $1.00 per mile if you need to drive more. Needs to be just a flat rental rate.

Mark G Garcia 
Rating:
3.0

Customer did not leave a comment.

Anthony Valles 
Rating:
4.0

Customer did not leave a comment.

Noel Griffen 
Rating:
5.0

Customer did not leave a comment.

David Lucas 
Rating:
5.0

Nothing

Shelly Mae Hisel 
Rating:
3.0

Customer did not leave a comment.

Richard Roberts 
Rating:
5.0

T

Kathleen Lokker 
No reviews have been submitted for this location.

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