Customer Reviews for Ocean View RV
(U-Haul Neighborhood Dealer)

678 reviews

32955 Old Hwy 20   Fort Bragg, CA 95437

(707) 962-9203

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(707) 962-9203

32955 Old Hwy 20
Fort Bragg, CA 95437

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very easy and convenient!

Lorril Fong-Jean 
Rating:
5.0

Post more or bigger signs on the road, making it easier to find.

eric paradise 
Rating:
3.0

Customer did not leave a comment.

Dina Welsh 
Rating:
5.0

Customer did not leave a comment.

ROBERT VAN PERIE 
Rating:
3.0

The reservation process was ineffective. I had to go through the reservation process 4 times.

robert cox 
Rating:
3.0

Under the drivers seat was really moldy from not being cleaned. The website not the workers were very transparent about the prices for driving longer distances. My I ended up paying triple what I thought I was paying initially. Luckily I had the money.

Tabetha Connell 
Rating:
5.0

The 2 gentlemen running the place were great at their jobs, courteous and helpful with the rental moving van. Special thanks to Don. you made renting a moving vehicle easy. Thanks, Sam

SAM GITCHEL 
Rating:
5.0

Buena calidad

JESUS GAONA 
Rating:
4.0

Trailer blew a tire 4 hours into our trip. I was then left on the side of the road for 4 hours waiting for assistance. Not necessarily the fault of the pick up location but was a real PITA and dangerous.

Jason Moore 
Rating:
2.0

Customer did not leave a comment.

SUSAN ISRAEL 
Rating:
5.0

The customer service at that location is wonderful the guys are always friendly and quick and answer all my questions. My card was put on hold for an estimated $90 based on the mileage I was assuming to drive.... even though my final fee was much lower and it is finished being processed the $90 is still being held in my account looks like it's going to go overnight and that's kind of annoying that the U-Haul system does that!

LEA STEDMAN 
Rating:
5.0

U-haul personal rocks!

Leonel Fuentes 
Rating:
5.0

Customer did not leave a comment.

Rand Arnold 
Rating:
2.0

I requested to rent a dozen furniture pads which the rental location failed to provide me then proceeded to charge me for them anyway (even though I specified at time of pickup that they were not there).

DAVID LUKOMSKY 
Rating:
5.0

Helpful staff

JOE CITA 
Rating:
5.0

Customer did not leave a comment.

steve lopez 
Rating:
1.0

Trying to obtain the vehicle online (because the business was closed), was challenging and frustrating. There is poor WiFi connectivity at the site.

RICHARD COHEN 
Rating:
5.0

Better signage so customers may more easily locate the office

Arsenius Anachoreta 
Rating:
5.0

Customer did not leave a comment.

Charles Sleight 
Rating:
5.0

Customer did not leave a comment.

Brad Clark 
Rating:
5.0

Customer did not leave a comment.

Eric Stromberger 
Rating:
4.0

Customer did not leave a comment.

Russell Latner 
Rating:
4.0

Customer did not leave a comment.

JEFFREY JENSEN 
Rating:
5.0

Customer did not leave a comment.

Victoria Graham 
Rating:
5.0

Easy drop off and professional staff. Very clean facility.

Sean Meehan 
Rating:
5.0

Customer did not leave a comment.

Janet Russell 
Rating:
5.0

Customer did not leave a comment.

James Brunner 
Rating:
5.0

Quick, friendly, efficient. Thanks!

Eric Martinot 
Rating:
5.0

Customer did not leave a comment.

David Woodward 
Rating:
5.0

Customer did not leave a comment.

Cian Murty 
Rating:
5.0

Nothing they are the best I will only rent a uhaul from them in my town we have one other uhaul place but won’t use them

BARBARA FIGUREDIO 
Rating:
5.0

The staff was efficient and helpful.

Lloyd Rippy 
Rating:
5.0

Customer did not leave a comment.

JAMES TAN 
Rating:
5.0

Staff was very friendly and helpful.

Molly Morandi 
Rating:
5.0

It's the perfect drop-off location for UHaul trucks and vans.

Lisa Walker 
Rating:
5.0

Provide a way to process returns when the computer and iPad are non functional.

michael higgins 
Rating:
5.0

Customer did not leave a comment.

Alan Simon 
Rating:
5.0

Customer did not leave a comment.

Blanche Yates 
Rating:
5.0

Pleasant staff. Easy rental. Will use again. And recommend.

mary martinez 
Rating:
5.0

Customer did not leave a comment.

Hanno Murphy 
Rating:
5.0

Customer did not leave a comment.

Charles McBride 
Rating:
5.0

Great place to do business

Leonel Fuentes 
Rating:
5.0

Customer did not leave a comment.

Tim Holliday 
Rating:
5.0

John is an excellent employee...Very professional and courteous.

SID HILLMAN 
Rating:
5.0

Nothing! Service was great!

DEBARAH HEATHERSTONE 
Rating:
2.0

They forgot to put the $5 insurance on my contract even though it was on my reservation and then of course I had a need for it and now UHaul is saying the insurance doesn’t exist.

Brendon Bancroft-Connors 
Rating:
5.0

Customer did not leave a comment.

Ken Camera 
Rating:
4.0

Customer did not leave a comment.

Frank Surfas 
Rating:
5.0

Customer did not leave a comment.

Marcus Elliott 
Rating:
5.0

Customer did not leave a comment.

James Brunner 
Rating:
5.0

Great customer service!

Kirill Mendelson 
Rating:
3.0

I had exceeding difficulty in verifying my location and acquiring the key.....3 hours after the original pick up time I was able to obtain the key and the truck. Otherwise, all was well.

Elizabeth Weaver 
Rating:
5.0

Customer did not leave a comment.

LUDWIG CONO 
Rating:
5.0

Loved the rided

Minnie Green 
Rating:
5.0

I can’t think of a thing to improve upon. All of the staff were friendly, professional, quick to help and efficient.

VALERIE ROBLES 
Rating:
5.0

Customer did not leave a comment.

GURDON MILLER 
Rating:
5.0

Customer service was great!

KELLY GIESER 
Rating:
5.0

Rudder was the best employee- very helpful! Will return just because of him.

Melissa Shaw 
Rating:
5.0

The employee was very friendly and helpful, love this location and will continue to go there for my future needs

Charles McBride 
Rating:
5.0

Customer did not leave a comment.

lea smith 
Rating:
5.0

Customer did not leave a comment.

DANIEL BEST 
Rating:
5.0

stop/ turn lights would not work properly with a 2020 F 150, attendant had to swap out with another trailer, lack of UHAUL maintenance made it difficult for people at Ocean View RV to rent trailer

WAYNE DAHL 
Rating:
5.0

Customer did not leave a comment.

LARRY SAWYER 
Rating:
3.0

A little confusing to know where to park things

LILLI TICHININ 
Rating:
5.0

Customer did not leave a comment.

Burton Segall 
Rating:
5.0

Professional and polite

Allison Coverston-Wrede 
Rating:
5.0

Customer did not leave a comment.

JUAN PECH 
Rating:
5.0

Customer did not leave a comment.

Margaret Aldeguer 
Rating:
5.0

This was a great experience and handled so efficiently and courteously at this neighborhood location. It was a great choice. The UHaul corporate experience call center customer service was worse than abysmal, and the comments about the UHaul's own rental center were eye-wateringly horrific. I feel so blessed that I made such a great choice, and would highly recommend this franchise.

STUART LEE 
Rating:
5.0

Service was perfect!

Lewis Scott 
Rating:
5.0

Customer did not leave a comment.

sharron Reddy 
Rating:
4.0

I don't think there was anything to improve, my experience was excellent and personal was excellent aswell, who knows when another customer has a bad day and blames someone what is actually their own problem, these people are great, don't fix whats not broken Thanks Brian

Brian larson 
Rating:
5.0

Customer did not leave a comment.

Mary Hooper 
Rating:
5.0

Customer did not leave a comment.

Randy Mandosa 
Rating:
5.0

Super friendly

SCOTT MIKELS 
Rating:
2.0

There was something wrong with the gas tank and it overflowed wasting many many gallons of very expensive gas. We were pulled over by the CHP because no one told us we were required to stop at truck weigh stations. Cargo bay leaks even though we had only very light rain, getting our things wet. We were not told that the extra days we added in case we needed them were not refundable (we turned the truck in 2 days early) and we had to pay an additional charge to drop the truck off at our storage unit, even though when we rented it, Jon didn't know where we had to drop it off.

Kit Mosden 
Rating:
5.0

Customer did not leave a comment.

linda hohman 
Rating:
5.0

Customer did not leave a comment.

Delbert Lewis 
Rating:
5.0

Customer did not leave a comment.

John Andrews 
Rating:
5.0

Quick service, very friendly and helpful, and a convenient and easy to drop off when done.

MATHHEW GRAYLEY 
Rating:
5.0

Customer did not leave a comment.

LAURA NEDITCH 
Rating:
3.0

Attempted to charge me for a full day when I arrived 15 minutes late

heidi vandine 
Rating:
5.0

Customer did not leave a comment.

ANN WOOSTER 
Rating:
5.0

What can you do to improve for the next customer? Nothing springs to mind, as this was an easy and pleasant transaction all around. Thanks John, Thanks U-Haul. - Scott, Fort Bragg, CA

Scott Driver 
Rating:
5.0

Customer did not leave a comment.

PAUL SPENCE 
Rating:
3.0

Stated above

Peter Machalek 
Rating:
4.0

Customer did not leave a comment.

Sean Rachlin 
Rating:
5.0

Don't charge for gas not used. The next time I rented this combo filled it and photoed the dash. Still got hit for $35 the first time. Feels bad

john teller 
Rating:
5.0

Call Ahead and Find Out If The U Haul You Need Will Be Available.

Eric Johnson 
Rating:
5.0

Excellent customer service! Thank you!

Debbie Jones 
Rating:
5.0

Customer did not leave a comment.

Lawrance wurzel 
Rating:
4.0

Customer did not leave a comment.

Jeff Jensen 
Rating:
5.0

Great service and great truck.

STEVE TYLER 
Rating:
5.0

Extraordinary experience. Easy to rent; perfect for my needs at the right price; easy drop off. John was friendly and helpful. Website pre-check in speeded the whole process. I will surely rent from this location again on a regular basis. Thank you.

Scott Sewell 
Rating:
5.0

Great staff! Friendly, attentive and knowledgeable, good combination. I use this place regularly. Steve in Westport

Steve Soza 
Rating:
3.0

I dropped off the truck a day early at the place that I thought was the correct location. The shop was closing but the person working said they’d check it in for me. Turns out I was supposed to take it down the road a bit further to a different location and it wasn’t checked in until 4 days after it was due. $160 in late fees later, the transaction was finally concluded. Thanks Uhaul!

James Gilbert 
Rating:
5.0

Nothing. It's was fast and easy. Trailer was ready to go. Employe was fast on hook up..

Jeffrey Welborn 
Rating:
4.0

Post unassisted return procedure. (My cell phone had poor reception in your area.) Provide employee assistance on weekends

Richard Lucas 
Rating:
5.0

Jon is the best, I would tell everyone in town to go there, mainly for him, there's another U-Haul in town, but Jon is the one I would go back to, and we'll go back to. I don't see any improvement that he needs,,lol friendly personable, very helpful and professional, and I noticed how quick he got customers in and out all seem very satisfied and happy with him, great person

PAUL WARD 
Rating:
5.0

Customer service was great, and very helpful in finding the right fit for the use I was needing it for. Thank you

ARMDOE FROIA 
No reviews have been submitted for this location.

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