Customer Reviews for Mission Valley Moving Services
(U-Haul Neighborhood Dealer)

Rating:

4.0

I had a good experience and Tony was very helpful.

Rating:

2.0

It was a complete ripoff, that I had to pay over $400 dollars just to drive 1 1/2 hours home from San Diego one way. Would never do it again.

Rating:

5.0

Not charge the safe move fee unknowingly

Rating:

3.0

SafeMove option denied during booking, denied during check in. Went in to get keys and complete check in. Found out SafeMove was added without permission and confirmation.

Rating:

5.0

Keep up the good service

Rating:

2.0

Out of the way, nowhere to park, big trucks are just left in the street and that isn't clear upon arrival.

Rating:

5.0

The central operator didn’t tell me anything about a cash or card deposit for rental , leaving me stuck without a car having to just “ figure it out” on the spot Both pickup and drop off locations were great so it was not their fault at all

Rating:

5.0

so quick and so easy.......nice

Rating:

4.0

The two employees working there were very accommodating and helpful!

Rating:

5.0

Friendly staff. Quick and easy. Always have what I need 👍🏼

Rating:

3.0

The truck had a hole in the roof and got all my items wet. Paid 400 to get a truck for the day to move and it ended up costing me more because of the water issue. I will never use U-Haul again. I wasn’t offered a discount all I was told was to call multiple number to submit a calm

Rating:

3.0

Funny, technology is supposed to make our lives better, cough-cough. I booked my reservations to the Liquor Store on Ulric St. To find out it’s now double booked. And now I’m sent to Mission Valley’s Uhaul. But, every time we go online, there’s no reservation ID-ing me!? Weird. Then, getting closer to the Uhaul in Mission Valley, the “Dead Zone” kills your Phone’s GPS, WHAT!? Now, I parked the Van and load it up. Now ready to leave . . . Dead Battery! Ya, someone pre-Turn the auxiliary LIGHTS On! Can’t see THAT during the daylight. NOW we had to jump the Van. Really! Why would you guys turn the Lights on? Dumb. Funny, Huh?

Rating:

5.0

Loved the customer service! Staff is great.

Rating:

3.0

Location was in seedy area. Would not feel safe in the evening. We did virtual drop-off using the App.

Rating:

5.0

The staff was very friendly and accommodating. Thank you!!

Rating:

5.0

Well worth the price! And really wonderful staff

Rating:

2.0

The vehicle was dirty and had to be cleaned by myself. The cargo floor was sticky from some previous rental and had not been checked or cleaned by UHaul staff. This vehicle had over 106,000 miles on it which certainly did not inspire confidence. The storage facility should have been cleaned up of litte on the ground areas. Seems like the staff has nothing to do but play on their phones... I'll be looking elsewhere next time when renting a like vehicle.

Rating:

5.0

Cool staff

Rating:

1.0

Yeah make sure you fired those employees stealing money from customers, I hope people see my review on Yelp . Worst employees I had it to deal with in my entire life. Worst customer service

Rating:

5.0

Excellent workers. Thank you!

Rating:

3.0

I didn't realize that they didn't have, Dolley's until I got there.

Rating:

1.0

I never drove 50 miles which the employee initally charged me (I drove 40 miles total) and after I rented a van for 4 hours (Returned after 2.5 hours) he charged me $75+ total with 3 gallons of gas that I have not soent. In addition, the van that I have rented with filled with foul odor and smoking buds inside the car. Never again, I am using Uhaul from this site nor use the Uhaul overall. Extremely disappointed and working almost like a fraud company with no clear points to customers how we are being charged.

Rating:

4.0

Not much! The customer service was efficient and thorough and helpful. Price was reasonable. Great to have extra supplies available on site to purchase

Rating:

4.0

Very helpful staff

Rating:

5.0

Excellent customer service and they really helped in relieving a lot of that moving stress.

Rating:

5.0

This is my favourite location I've been to by far. They were kind, professional and accommodating. Really go out of their way to help the customer. I will be coming here from now on and recommending this location to everyone I know. 11/10 service.

Rating:

3.0

The after hours turn-in process is a HUGE pain in the arse.

Rating:

1.0

The trailer was unsat

Rating:

1.0

You guys gave me a truck on empty and charged me $30 for bringing it back on empty. How’s that not stealing?

Rating:

1.0

The guy told me to take it to another location right at closing time. He said the other location had more room but it was just as small on Google maps and hard to get to. Terrible customer service.

Rating:

5.0

I was a little nervous about the location after reading some reviews stating that it was pretty run down, but immediately upon my arrival despite the look of the building the people running it knew exactly who I was and prompt to make sure that I knew what I was doing and helped to answer all my questions. The truck was in great condition and all the pick up and drop off instructions/ process was easy.

Rating:

5.0

They are very nice and helpful. They're a great team.

Rating:

1.0

The location was pretty much a shed. I waited in line for a few moments behind another customer who was talking to the staff member sitting behind the cashier desk. Meanwhile, another staff member came from outside, approached me and asked if I was dropping off. I said yes. He then said he could take my key and that I was all set. I dropped the truck and key off to the location by the end of my reservation, but my reservation wasn't closed and processed by the staff until a half hour later. This resulted in a charge on my card for an extra day of use of the truck.

Rating:

3.0

The staff at the counter was very friendly and helpful in ensuring the paperwork and everything was good to go. After another employee hooked up the trailer, I went to check the lights but he told me they were good. The next day, while driving, I discovered one of the lights was actually not working. The only reason I felt safe driving in the fog was because my wife was in a car behind me.

Rating:

5.0

This was a very easy, efficient, and convenient truck rental experience. The staff at Mission Valley U-Haul are fast and friendly. They always make the process hassle-free.

Rating:

3.0

Please check the keys before sending the customer off! The ignition had been re-keyed, so the key we had did not unlock the doors and we needed to call Roadside Assistance to make us a new key to get back into our vehicle. Other than that everything went smoothly.

Rating:

3.0

they don't accept cash without previous notice

Rating:

3.0

I attempted to notify that I would be arriving to return the truck a moment after 5 PM I arrived at 5:02 PM. The gates were locked. The app was painstaking to do the after hours Return. As a consumer, I would appreciate the customer service being able to inform the local provider To hold the door and not forcing me to use the app. Which took me 35 minutes to load and fill out versus with the human. It would’ve been only five minutes of my time. U-Haul needs to pay attention to their customers check in and out time not just their labor cost.

Rating:

5.0

Very simple online reservation and in person service! Made my moving needs less stressful. Thank you!

Rating:

5.0

Staff was friendly & efficient

Rating:

5.0

The staff were very efficient, friendly and knowledgeable.

Rating:

5.0

Clerk went over and beyond to find trailer that I needed. Very pleased.

Rating:

4.0

Overall very good experience.

Rating:

2.0

They gave me the wrong address to where return my truck.

Rating:

5.0

I inadvertently left my keys in the rental truck, and the person who helped me over the phone put me in touch with the location and they were glad to hold the keys for me to pick up the next day. Great service and thank you!

Rating:

5.0

Customer service was excellent!!!

Rating:

5.0

Tony did an excellent job!

Rating:

3.0

I was missing the furniture dolly i was charged for. I didn't notice till I got to my first location

Rating:

4.0

No improvement needed at this location. The staff was friendly, fast and efficient. I was in and out within minutes of pickup. A matter of seconds.on drop off. This was a great experience for me. Thank you U-Haul

Rating:

5.0

Excellent place to rent a Cargo Van. All of the people that work there are really nice and super understanding. This was something I needed at the last minute and everything worked out amazingly well. Thank you so much!

Rating:

5.0

The lady who helped me at both rental locations (same one) was awesome.

Rating:

5.0

They were quick and easy to work with. Fantastic overall!