Prompt and easy service.
Alain C
Customer Reviews for Mesa Rental Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The furniture dolly i requested was not in the truck and I charged for it
Robert GThe uhaul itself was clean inside and out however in the glove box there was a half drank big bottle of booze that I could have gotten in serious trouble for. Also had to pay for the upgraded dolly that I actually needed and instead got the regular dolly and wasn't able to pick up 2 things I wanted that's required the big dolly so that's annoying.
Jessica AMove a piece of equipment to a closer location instead of having a customer drive 45 miles to pick it up because it is the closest location
Scott RBeen using u-haul for more than 50 years.
bob kCarla was excellent and very helpful and thorough guiding me through the rental process.
Sung IVery helpful with a problem i was having that required extra time and effort on their part. Pleasant, and easy to work with. I Will come here in the future
David HGreat location to rent from. Friendly, knowledgeable staff. quick processing time.
Aaron JNo parking. Didn’t know where to park
Ciara UHelpful
LINDA GEfficient and friendly, very satisfied this trip.
Peter BI did not rent any equiptment from you. Not sure if someone is using my info or you have improperly merged accounts. Need somone to look into this and hit me back. Not acceptable. If it is just an honest mistake there is a party out there who did not receive their contract.
rosa vThe person who checked me in was so courteous and helped the entire process. I would absolutely recommend that location for any uHaul rentals
Dustin HThe rental center was good. The overall uhaul experience was terrible! Never will I rent from the uhaul brand again. Changed my pickup location twice. The after hours return website wouldn’t load my location or complete the process so I got charged initially. Then I called to get the situation corrected and the representative told me there’s nothing she could do and I would have to wait for the rental center to do to fix the issue. There was no supervisor on duty when I called. Just a Terrible experience.
Tyler KAfter hours drop. I wasn’t sure a camera watched me. Would like to have know. I was being recorded.
Mark HEasy service, Thanks Carla:)
ERIC WGood customer service, very reliable equipment and great use of computer application to reserve pick up and return - great use of phone texting to keep customer up to date
Robert CVery knowledgeable, friendly assistance at this location!
Rick PExcellent service. Fast and easy. Very friendly, knowledgeable, professional staff. We were helped on phone and in person by 3 different people and they were all the same. Excellent customer service! The Uhaul truck we rented was a good value.
jerri cService was great at this location
Trudy PGreat customer service!
Timothy TNothing I can think of to change
FRANK SBetter options for pick up and closer locations to my home for drop off. Jennafer from customer service was the only good thing that happened in this transaction. I am very disappointed and will never use UHaul again
Thomas CFor after hours pickup and drop off it would be helpful if there was light in the parking lot. The parking area is pitch black.
Margaret DThe vehicle was having mechanical problems.
Marion DThe mobile app has major problems that seem to be persistent for months on end. My reservation was initially botched. Figure out your IT. The site where I could speak to someone worked smoothly and essily.
Austin WDoing a fine job as far as I'm concerned. Maybe free coffee and doughnuts? Lol
Andrew MPerfect
Juan MMy location for pick up was changed and the rep said she would text me the new location and didn’t.
STEVENMICHAEL JThis is a positive comment. I married into a family that felt moving was no big deal. I was 25 when I rented my first Uhaul truck. I am now 72. I have rented at least 30 trucks from Uhaul from the 4 speed stick on the floor to this latest one on Jan 21,2022. IF this was my last rental it was over the top. The people at Mesa Rental Center were the Best making sure everything was right before I left. The truck? WOW! A new truck that drove like a dream. I was disappointed that I only had a 100 mile trip. There were times I thought I would just keep going just to drive it. Fortunately I had made arrangements to bring it back. What a great trip. Thank you Uhaul for all the successful moves.
John CThis is a great company.
Dave CPicked up the truck and one tire was completely flat/shredded. Luckily I didn't drive far on it before I noticed. Then had to wait over 2 hours for someone to come change it. Very inconvenient on moving day. I had hired movers to help load/unload but with the delay caused by the tire issue, I had to unload myself.
Kacy TThis was our first time using this location and Nick was courteous and helpful. Would use this location again when I need to rent a trailer.
Jane RMesa Rental Center personnel were friendly & helpful. U-Haul rental transaction, pick-up & return were flawless. Thank you for making it simple. We will definitely do business here again!!
Tom CUnit was dirty inside and out had to sweep and wash out cargo area prior to using. The cab also had garbage/food remnants left behind. The entire cab needed to be wiped down along with the windows inside and out. The windshield was covered with bugs. Never did I think I would be detailing a rig In 118° heat. The unit drove well and wasn't under powered at all.
Kirk CTruck cab was not clean. Dog or cat hair in cab ,windows dirty, and two appliance dolly's left in the back. U haul was just a secondary business here.
Kirk WMORE PEAPLE BEHIND THE DESK FOR FASTER SERVICE
ROBERT GWhen we got there to drop off truck, we were not in the U-Haul computer system. Thank goodness we had paper proof that is where we were supposed to be. Took over an hour to get paperwork completed.
Laurie BGreat and smooth experience!! Thank you...
Jerrold BWeekend Hours
RICHARD DExcellent customer service
Maurice LFriendly, quick, explained everything completely!!!!
Michelle FSales associate was excellent!
Greg TTook away one star because some of the trailer lights were not working.
Nathan S