Customer Reviews for Laguna Self Storage LLC
(U-Haul Neighborhood Dealer)

1,879 reviews

20522 Laguna Canyon Rd   Laguna Beach, CA 92651
(On Laguna canyon rd right next to the Laguna Beach animal shelter)

(949) 494-2097

Office Hours

  • Monday - Saturday:
    8:30 am - 1 pm / 1:30 pm - 5 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(949) 494-2097

20522 Laguna Canyon Rd
Laguna Beach, CA 92651
(On Laguna canyon rd right next to the Laguna Beach animal shelter)

Services at this Location:

Office Hours

  • Monday - Saturday:
    8:30 am - 1 pm / 1:30 pm - 5 pm
  • Sunday:
    Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Please make sure the truck has no false indicator. My truck has low pressure indictor on Left Rear tire. Luckily, I didn’t go anywhere far away.

Tuan Nguyen 
Rating:
5.0

Great experience!

Lisa Godinez 
Rating:
5.0

Nothing at this time, Thanks

cleland robinson 
Rating:
5.0

Customer did not leave a comment.

Bryant Castro 
Rating:
5.0

AAA+++ Thanks 🙏

Steve Nadaskai 
Rating:
5.0

Customer did not leave a comment.

Steve Whelan 
Rating:
5.0

Customer did not leave a comment.

Michael Shirley 
Rating:
5.0

Great staff!!

Julio Sanchez 
Rating:
5.0

Customer did not leave a comment.

stephen totten 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY CRANE 
Rating:
5.0

Customer did not leave a comment.

Michael Colgan 
Rating:
5.0

The customer services ce was excellent. 😊

Cheryl Grochow 
Rating:
4.0

Customer did not leave a comment.

Michael Brumbaugh 
Rating:
5.0

Every thing was good

Hossein Ebrahimi 
Rating:
5.0

Customer did not leave a comment.

MORDECHAI SAYG YAYA 
Rating:
5.0

Customer did not leave a comment.

Cheryl Vlacilek 
Rating:
4.0

Customer did not leave a comment.

Jonathan Young 
Rating:
5.0

Customer did not leave a comment.

Mohammed Jaouni 
Rating:
4.0

Customer did not leave a comment.

Lidia Raven 
Rating:
1.0

Have the truck at the right location. Be transparent about milage and stop being weird

jamal brown 
Rating:
5.0

Customer did not leave a comment.

HEATHER KELLER 
Rating:
5.0

Pleasent people to deal with and great equipment too! Thank you

Sydiny Simpler 
Rating:
5.0

I recommend this location very clean and professional. I do not recommend COSTA mesa Newport blvd location and the manager (Andrew)who is a jerk. Thx

PARISA ROSHANZAMIR 
Rating:
5.0

A beautiful lady who helped me she was amazing and very friendly and helpful

souzan zargari 
Rating:
4.0

Customer did not leave a comment.

Brian Muma 
Rating:
5.0

Friendly and efficient staff. Trucks are kept clean. I think they are great.

STEVEN MARGARITIS 
Rating:
5.0

The staff was articulate, knew the business and very affective ! Very comforting in a stressful time of moving ! Thanks

Mark Harrell 
Rating:
5.0

The associate at the counter was awesome!

Denis Shulga 
Rating:
5.0

Customer did not leave a comment.

David Myers 
Rating:
5.0

Absolutely nothing! Lisa and Shad were very helpful and professional. The best!!!’

Debra Kaye 
Rating:
5.0

Customer did not leave a comment.

Ron COX 
Rating:
5.0

Customer did not leave a comment.

MARTHA SEGERSTROM 
Rating:
5.0

Lisa was an excellent help ! What a nice lady

lorena casassa 
Rating:
5.0

Customer did not leave a comment.

Anthony Randazzo 
Rating:
5.0

Customer did not leave a comment.

stefen Roeck 
Rating:
5.0

Customer did not leave a comment.

Ryan Heimbach 
Rating:
5.0

N/a

Bradley Sladek 
Rating:
5.0

Customer did not leave a comment.

Noel Puffer 
Rating:
5.0

Entire process was seamless. Office personnel was cordial and welcoming upon arrival. Van was a newer van and in great condition. When I dropped vehicle off, same personnel was present and welcoming again. Receipt was emailed to me within minutes of dropping off van. Great moving experience!

Bob Soza 
Rating:
5.0

Very nice customer service person. Very accommodating.

christopher slavens 
Rating:
5.0

Customer did not leave a comment.

Amit Shah 
Rating:
5.0

Keep up the good work you are doing great. 😁

GABRIEL LOPEZGASPAR 
Rating:
5.0

Customer did not leave a comment.

Nick Alexander 
Rating:
5.0

Excellent customer service. Very professional and friendly. I can't say enough nice things about the customer service I've received from the Men and Women who work at Laguna Self Storage. Thank You!

TODD GARDNER 
Rating:
5.0

The staff was SO NICE and I highly recommend

Paige Mitchell 
Rating:
4.0

They need a traffic light for big truck rental customers to enter and exit. This exit is incredibly dangerous.

Jennifer Angrioli 
Rating:
5.0

Great experience! They accommodated my need to move my rental time and were so nice and helpful especially the 2 girls in the office.Will def recommend.

Cari Pike 
Rating:
5.0

Customer did not leave a comment.

Amit Shah 
Rating:
5.0

The Laguna Self Storage staff was extremely professional and efficient. And they had a sense of humor. Especially when the UHaul website insisted on me providing two personal references to rent … a handtruck. 😂. It was only their appreciation of the absurd that kept me from being annoyed at that.

Catherine Wolcott 
Rating:
5.0

Lisa and V were awesome and helpful 👍

Cody Jones 
Rating:
5.0

Great service Thankyou!

Carol card 
Rating:
5.0

Customer did not leave a comment.

Christopher Gavriliuc 
Rating:
5.0

Customer did not leave a comment.

Scot Martin 
Rating:
4.0

Customer did not leave a comment.

Vasile Marian 
Rating:
5.0

Customer service & staff was excellent. Van was ready and everything worked normally. Great experience.

Joe Briggs 
Rating:
5.0

Customer did not leave a comment.

Laura Lee 
Rating:
5.0

Personal touch, very helpful and perfect location for my needs at least 12 times a year

Robert L Olinger 
Rating:
1.0

Aweful!!! Stay away , once they get your money they don’t answer your calls, and don’t call back. they gave me the wrong truck! a SMALLER truck an I didn’t catch it until Sunday when we finished loading an couldn’t fit everything, like we did when we moved here (we’re military and move often) . They closed Sunday an Monday for the holiday so I was SOL!! I had to use what I had an didn’t have enough room now we have to make another 6HR trip!!! Taking extra days for loading an rest!! So much trouble they have caused!! And they are still not getting back to me!! This happened Friday Beware!! They will cost you money time an a lot of stress

holly johnson 
Rating:
5.0

Amazing ladies working the front desk.

chris willard 
Rating:
5.0

Customer did not leave a comment.

Alan O'Brien 
Rating:
5.0

Customer did not leave a comment.

Russ Furgason 
Rating:
4.0

help over work and just receive that just can in and was all clean

allen kawaratani 
Rating:
5.0

The gals in customer service were absolutely fantastic! Workers were repairing the parking area on a Saturday morning and they kept composure in the midst of chaos. Friendly and apologetic, they made a crazy situation tolerable and almost laughable. Any company would be lucky to have them.

Bob Dreifus 
Rating:
4.0

The “engine oil maintenance” light was on when I picked it up.

JUDY JACOBS 
Rating:
5.0

Customer did not leave a comment.

AMy Gonzales 
Rating:
5.0

Always the best service. No improvement necessary.

MARCI RULE 
Rating:
3.0

The truck had very little gas and had only 38 miles left in the tank. It is really poor customer service to rent a truck with very little gas. The right mirror didn’t work and you could not adjust it. They were really slow. It used to be a lot better run in the past.

Bettina Rey-Kulp 
Rating:
5.0

Customer did not leave a comment.

Diana LaMar 
Rating:
5.0

Everything went so smoothly & Lisa was great! Don’t know if anything that needs improvement

Carole Hulsey 
Rating:
5.0

I have nothing to change. The girls were very nice and accommodating. I had to rent a U-Haul cargo van last minute and they came through for me right before they closed. I forgot to rent the dolly and I had to go back and get it two minutes before closing and they waited for me. They had the dolly outside Ready to go. They were very sweet and accommodating and I would definitely recommend this location.

Denise Elaine 
Rating:
3.0

Get a U-Haul key drop box. Otherwise make it more obvious where it is, because it most certainly is not. Make space for night drop offs. It was a pain to reverse park the 15 footer in such a tight spot.

ALEXANDER KELLER 
Rating:
4.0

Customer did not leave a comment.

Kirk Saunders 
Rating:
5.0

Customer did not leave a comment.

Rocco Tutela 
Rating:
5.0

Customer did not leave a comment.

EDGAR YAP 
Rating:
5.0

Uhaul scheduling got my truck where it was convenient. All the different people have been so courteous. Thanks to all.

Kathy Santangelo 
Rating:
5.0

Lisa was amazing! Made me feel comfortable and assured me I could drive the 15ft truck, and I did with no issues!

Lauran Code 
Rating:
5.0

Excellent Service and Value for Price. Keep up the good work!!

Mangesh Pawar 
Rating:
5.0

Customer did not leave a comment.

Molly Berlin-Burns 
Rating:
5.0

Customer did not leave a comment.

julian lopez 
Rating:
5.0

Customer did not leave a comment.

ted vali 
Rating:
5.0

Everything worked out great. The representative, Fatima, was most helpful and courteous, much appreciated.

Patrick Sparkuhl 
Rating:
5.0

Customer did not leave a comment.

Wini Smith 
Rating:
5.0

Customer did not leave a comment.

Andrew Ulwelling 
Rating:
4.0

Customer did not leave a comment.

MICHELLE MCKENZIE 
Rating:
5.0

Lisa and her assistant are wonderful and give a personal experience to their customers with care. Great location for our needs

ROBERT OLINGER 
Rating:
3.0

Customer did not leave a comment.

John Higgins 
Rating:
5.0

Customer did not leave a comment.

Sharon Dobbs 
Rating:
3.0

Was not opened when I dropped it off

Nikki Duplisea 
Rating:
3.0

The UHaul App was a joke. It didn’t work on my iPhone. I had to call and get an operator to manually check out the truck for me. The truck number on my reservation was not there. The check in was similarly a problem. The App is terrible. The left front light on the truck is not working.

Allan Siposs 
Rating:
5.0

Customer did not leave a comment.

Sarah Luhrs 
Rating:
1.0

I filled the tank with fuel and actually gave Uhaul 1/4 tank more gas than what I needed to. Then, you charged me $84 for fuel. I have been trying for 1 week to have this fuel charge removed with a simple reply "our regional manager has been busy. We will get back to you" This certainly appears that it is simply UHaul's policy to charge every customer for fuel whether deserved or not and then conveniently ignore them. If I don't hear in the next 24 hours, I have no choice but to report a fraudulent charge to my credit card and have the full cost of the rental removed. I have all receipts, which I have already shared with UHaul. Apologies of aggressive tone but I am not paying twice for fuel and I will be sure that my friends are warned not to fall prey.

Andrew Herrick 
Rating:
3.0

Customer did not leave a comment.

Kirk Saunders 
Rating:
5.0

Lisa has an amazing pro customer attitude. Her sincerity and care for what we needed and how she could help us was very real. We will be using and recommending your Laguna Canyon location and Lisa. She's a fast promote.

Dan O'brien 
Rating:
5.0

Customer did not leave a comment.

federico vargas 
Rating:
5.0

Quick and painless.. I had reserved through them but then was switched to Lake Forest by your system… the Laguna Beach location which is much closer to my 2 rentals (old and new) had plenty of trucks available and were willing to accommodate me quickly so very grateful and saved on mileage

ELIZABETH THOMPSON 
Rating:
3.0

The front door was locked and the office around the side, but there was no sign. It was also easy to pass on the street. But, these aren't the right questions to be asking. The whole process of pick-up and drop off--neither at a location that I had selected was very very inconvenient over an already stressful event. The customer service people at both locations were great and did their best, but the Uhaul process does not have the customer in mind.

Joylyn Sparkles 
Rating:
2.0

Customer did not leave a comment.

Stephen McNamara 
Rating:
5.0

Customer did not leave a comment.

Steve Kalmbach 
Rating:
5.0

Very friendly and helpful

Corinne Manetto 
Rating:
5.0

Customer did not leave a comment.

Sergei Morozov 
No reviews have been submitted for this location.

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