Customer Reviews for Kirkhams Hardware
(U-Haul Neighborhood Dealer)

321 reviews

4613 Lake Isabella Bl   Lake Isabella, CA 93240

(760) 379-6258

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(760) 379-6258

4613 Lake Isabella Bl
Lake Isabella, CA 93240

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Mike Thomson 
Rating:
2.0

Customer did not leave a comment.

Anatoly pishenko 
Rating:
4.0

a little bit of sand and dirt inside on right and left side of floor

Steve Vlachos 
Rating:
5.0

Customer did not leave a comment.

Roy Rede 
Rating:
5.0

Great, fast, curious service

Bill Lidyoff 
Rating:
5.0

Customer did not leave a comment.

Nicholas Brock 
Rating:
5.0

Customer did not leave a comment.

Robert Brown 
Rating:
5.0

Customer did not leave a comment.

Andrea Forbes 
Rating:
3.0

Customer did not leave a comment.

Ralph Loredo 
Rating:
4.0

Customer did not leave a comment.

Jack Walworth 
Rating:
5.0

Customer did not leave a comment.

XIONG LOR 
Rating:
5.0

Customer did not leave a comment.

lawrence mullen 
Rating:
5.0

Customer did not leave a comment.

Daniel Nicoletti 
Rating:
5.0

Great service. Highly recommend

Carla Wehunt 
Rating:
5.0

i am 74 yrs old and the gentleman was so very helpful when I had to get the truck longer than expected as I did not know how this system worked and I started getting very stressed out and he calmed me right down he also showed me around the truck told me about tow switch on gearshift etc. will def recommend that store for sure!

Donna Rice 
Rating:
4.0

Staff was very helpful and fast. I couldn’t be happier.

Claudio Rabut 
Rating:
5.0

Joe did a great job of closing the process. Very thankful for his help & attention!

RONALD BARKER 
Rating:
5.0

Joe was a God Send! He cleared everything up with scheduling for me and I wasn’t charged for an incorrect drop off location. The 4am text message that morning from the U-Haul bots was NOT appreciated at all!

karen Robinsons 
Rating:
5.0

Customer did not leave a comment.

Andrea Forbes 
Rating:
5.0

Customer did not leave a comment.

Alan Day 
Rating:
5.0

Customer did not leave a comment.

Nilton Rodrigues 
Rating:
5.0

Top notch outfit. Thanks!

John Rittermal 
Rating:
5.0

Customer did not leave a comment.

Richard Fankhauser 
Rating:
5.0

Customer did not leave a comment.

Brooke Kern 
Rating:
5.0

Friendly, helpful and fast service.

Jessecca Walsh 
Rating:
5.0

Customer did not leave a comment.

Eileen Wood 
Rating:
5.0

Charles, the best U-Haul representative I ever met, very delightful. He deserve the year award. Thank you, Charles.

WAEL HAMAM 
Rating:
5.0

Staff member went well out of his way to get us the vehicle despite a power outage, excellent customer service. Definitely recommend this place.

Alexander Robinson 
Rating:
5.0

Customer did not leave a comment.

Ralph Evans 
Rating:
5.0

Customer did not leave a comment.

curt leffingwell 
Rating:
5.0

Excellent customer service picking up and returning rental.

Richard moglia 
Rating:
5.0

I rent from you all the time (you can bring up my past records) you have this rental sight Kirklands Hardware on a due not return!!!!it needs stuff to rents there’s nothing in there yard they said they have contacted you but it still hasn’t been lifted for a no return!!!I did the same survey last time and it obviously fell on deaf ears please take them off a due not drop list they need things to rent !!!!!!! Thankyou

charles talbot 
Rating:
5.0

N,/a

Ralph Evans 
Rating:
5.0

Customer did not leave a comment.

Dion Agnew 
Rating:
4.0

Customer did not leave a comment.

BRIAN FARRAR 
Rating:
5.0

No improvements needed, maybe a little price reduction, but the truck was great. Ran great and had no problems at all. Very friendly service also!

JOAN CLEMENT 
Rating:
4.0

Customer did not leave a comment.

Brenda Balkam 
Rating:
5.0

Customer did not leave a comment.

Avis Chadwick 
Rating:
5.0

Customer did not leave a comment.

akcel ROMERO 
Rating:
1.0

The store guy picked how many miles we would be using then charged us for going 230 miles we got ripped off

damemeian lemon 
Rating:
5.0

This place in Lake Isabella was so wonderful. The employee was incredibly friendly and helpful.

frank Filippini 
Rating:
5.0

Customer did not leave a comment.

paul Hernandez 
Rating:
2.0

The unit was dirty it has a couple of empty bottles and was not in good condition to drive even though I was told that I was. I noticed that the check engine light was on and a message on the computer saying that the fuel cup was loose. And I pointed out to the person in charge and he still said it was ok that it wasn’t anything major next thing you know the gas liquid was spilling while driving putting my life in risk. But it was too late for me to ask for another truck I already had paid the movers to load it up and I was in the middle of my way to Utah. I have videos and pictures to prove that. I expect a call from someone with an explanation and a big discount to compensate your failure and provide a safe and reliable equipment.

Carlos Urbinaguillen 
Rating:
5.0

Service at this location is excellent. We have rented from here before. Truck was clean and ready to go. Quick paperwork. Easy drop off. I highly recommend this location. It is truly convenient for those of us living up in the mountains. So happy it is available to our community.

Angela M. Dunkel 
Rating:
5.0

Customer did not leave a comment.

STEWART KRAFT 
Rating:
3.0

Customer did not leave a comment.

Veronica Cawelti 
Rating:
5.0

Customer did not leave a comment.

Debbie Swanson 
Rating:
5.0

Nice clean location and Charles was the best...explained everything and how everything works. Thank again Terry Farmer

Terry Farmer 
Rating:
5.0

Customer did not leave a comment.

Kim Norris 
Rating:
5.0

This is the only location I would recommend

Steve Baker 
Rating:
5.0

Customer did not leave a comment.

ANTHONY SUNDERLAND 
Rating:
5.0

The air conditioner did not work in the truck I rented he got it working by playing with the switches and when I was about 7 miles from the u haul dealership it quit working I couldn’t return it I had people waiting for me to load that I had to pay them and it’s only 97 degrees in lake Isabella ca so when I return it he went out there to see if he could get it going he couldn’t he said he was going to take it out of service!!!very nice place I rented from but it was a hot drive!!!!!

charles talbot 
Rating:
5.0

Customer did not leave a comment.

Denise Brackett 
Rating:
3.0

Overall U haul sucked. They call me after I picked up truck and tried to have me drop it off at another place over an hour away on Memorial Day. They were suppose to call me, instead charged me for 2 extra days. I thought U Haul was a good company. NOT SO MUCH.

Joseph Pulice 
Rating:
4.0

Customer did not leave a comment.

Denise Brackett 
Rating:
5.0

Customer did not leave a comment.

brent vollmer 
Rating:
5.0

Customer did not leave a comment.

Matthew Hommel 
Rating:
5.0

Charles is extremely helpful and polite.

wendy smith 
Rating:
1.0

We had transmission problems with the uhaul, to the point where we lost overdrive, we stopped spent money on a hotel to let it cool down and then next day we have no overdrive and the passenger side wheel is screeching, got to the point we were doing 25 to 30 on a 80mph freeway, spent over 900 for uhaul rental and another 400 plus in gas to find out when we finally made it to destination that the truck we were in was sent out to be retired and wasnt suppose to be rented again because of all the mechanical issues it has, so i would like to know how exactly its ok to expect someone to pay 1500 or more in rental, gas and motel rental to be rented a vehicle of such poor mechanical standards, to gave the person tell me at the counter when i dropped off that it was suppose to be retired because of those issues and then to have issues when dropping off with storage at a uhaul facility then to charge me additional fees when i leave beyond upset, worst experience and to be honest not safe for anyone to be driving, my family and I are amazed that something more serious didnt go wrong, uhaul is lucky something more serious didnt go wrong, poor customer service all around, you dont rent out a vehicle that has known mechanical issues and is supposed to be retired!!

Nicole Luttrell 
Rating:
2.0

Not charge another day rental if you are 10 minutes late returning truck.

Philip Rorden 
Rating:
5.0

Customer did not leave a comment.

David Aubuchon 
Rating:
5.0

Very good service

Teri Fay 
Rating:
4.0

No comment

Gary Watts 
Rating:
1.0

They overcharged me by $54 when I returned the rental

Arthur Robbins 
Rating:
3.0

I returned the truck with the exact same level of gas, but was charged a fee for not returning at the proper level. If there had actually been someone available at the return location, I might’ve been able to communicate this to them. Very disappointed.

Michael Besse 
Rating:
5.0

Stop being crooked

daniel cosper 
Rating:
5.0

Excellent customer service great experience and the staff is amazing and very friendly.

Alex Boukidis 
Rating:
5.0

Very professional...courteous and efficient...

Michael DeMasi 
Rating:
4.0

The only issue was I’m use to getting rentals with a full tank of gas the vehicle was marked as 1/4 tank and actually had an 1/8 of a tank.

RAUL RAMIREZ 
Rating:
5.0

I have rented these beautiful, well maintained trucks from this source many times and Charles Starkey and Joe ( at this U-Haul facility ) are kind, helpful, and professional each time we have needed them to rely on.Terrific service! THANK YOU.

Coral Kerr 
Rating:
5.0

Customer did not leave a comment.

Lauren Estrada 
Rating:
4.0

Customer did not leave a comment.

RUDYARD MAGALLANES 
Rating:
5.0

Improve electronic system for faster service. Took a long time to check out not because of personnel but because of system. Everyone was very nice and helpful. Good customer service.

Tom York 
Rating:
5.0

You gave me and helped me with everything I needed. I was very happy with your service.

Bonnie Pool 
Rating:
5.0

all good

TIMOTHY GALLINGER 
Rating:
5.0

Super nice , drop off was a pleasant experience

JEREMIAH HERRERA 
Rating:
5.0

Customer did not leave a comment.

Paul Iden 
Rating:
5.0

Customer did not leave a comment.

Arlene Stratton 
Rating:
3.0

Customer did not leave a comment.

Edward Bryan 
Rating:
5.0

Everyone was very friendly and helpful.

William Craig 
Rating:
5.0

Customer did not leave a comment.

William Hoogland 
Rating:
5.0

Customer did not leave a comment.

eugene castagne 
Rating:
1.0

Don't Chace the price after you agreed a price

David Schulte 
Rating:
3.0

Make sure equipment, in my case a trailer, had good tires. Had to stop in Redding,California and wait for service to arrive to get new tires put on..this could have been very dangerous if someone had not pointed it out to us.

Ronda Lovley 
Rating:
5.0

Customer did not leave a comment.

Connor Rowland 
Rating:
4.0

Customer did not leave a comment.

Marcello Bermeo 
Rating:
5.0

Management is lovely

Scarlette Murawski 
Rating:
3.0

Customer did not leave a comment.

JULIE MORDAUNT 
Rating:
5.0

Customer did not leave a comment.

KARIN TALMADGE 
Rating:
5.0

Customer did not leave a comment.

CAROLYNE BELHOMME 
Rating:
5.0

N/A

JAMES HARMON 
Rating:
5.0

Customer did not leave a comment.

JOAN CLEMENT 
Rating:
5.0

Customer did not leave a comment.

ramzi monessar 
Rating:
3.0

Customer did not leave a comment.

JULIE MORDAUNT 
Rating:
1.0

I was given a 1980 uhaul trailer that had a rusty handle that was difficult to open and close and there answer was to use WD40. The trailer shouldn’t have been still around. Also when I got to my Florida with the heavy rain the 1980 uhaul was not water Resistant and most of my stuff got wet an RuinedIf he even said the 1980 unit should not of been used Also one of the back lights didn’t work once we started So dissatisfied

Hope Kolodziejski 
Rating:
4.0

Customer did not leave a comment.

James Webb 
Rating:
5.0

Customer did not leave a comment.

JUAN ROMO 
Rating:
5.0

Customer did not leave a comment.

Sandra Padgett 
Rating:
1.0

Horrible customer service.

Anthony Drake 
Rating:
5.0

Customer did not leave a comment.

MARY KARRIGAN 
No reviews have been submitted for this location.

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