Customer Reviews for Jeff's Auto LLC
(U-Haul Neighborhood Dealer)

409 reviews

20953 US Hwy 71   Jane, MO 64856

(417) 226-4288

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(417) 226-4288

20953 US Hwy 71
Jane, MO 64856

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Convenient location, easy process

JAMES MCGUIRE 
Rating:
5.0

I totally screwed up leaving the vehicle & forgetting to fill the gas… I felt so stupid after I dropped the keys in the box…. 😡 Nothing they could do, as the place was closed on Sunday. 😓 All good, though. My fault.

Jeremy Shorter 
Rating:
5.0

Customer did not leave a comment.

steve oldham 
Rating:
5.0

Customer did not leave a comment.

Mike Ryals 
Rating:
5.0

Customer did not leave a comment.

Fred Donham 
Rating:
5.0

Jeff helped us out and was very friendly

Jeffrey Metters 
Rating:
1.0

Have the keys available so I do not have to come back the next day

Robert Brooks 
Rating:
5.0

Customer did not leave a comment.

Mary Scrimiger 
Rating:
5.0

Entire transaction went smooth and quick. Jeff hooked up the trailer for us and we were in and out in just a few minutes. Dropped the trailer back a few hours later with the job done.

Frank Armstrong 
Rating:
5.0

Customer did not leave a comment.

steve oldham 
Rating:
1.0

Make turn in directions more clear, if it needed to be done while business is open make that clear, sent one e-mail, left note on trailer.

jack johnson 
Rating:
5.0

Customer did not leave a comment.

Janet Stultz 
Rating:
5.0

Customer did not leave a comment.

David Richards 
Rating:
5.0

Customer did not leave a comment.

Brian gerow 
Rating:
5.0

Salesperson was knowledgeable and friendly. And quick!

Carrie Elkins 
Rating:
4.0

Customer did not leave a comment.

JAMES MCGUIRE 
Rating:
5.0

Customer did not leave a comment.

Rustonq Cole 
Rating:
3.0

Charge less when someone only needs it for a day. It was very unfortunate to have to pay an exorbitant amount for driving it for roughly a hour and a half.

kimberly chelfant 
Rating:
5.0

Excellent service on returning the auto transport trailer and 15 foot truck. Helping this old lady with unhooking it all and making sure the car was safely off the transport was a big deal to me! Very convenient location as it's right next to my long time storage facility!

DANI CHAPMAN 
Rating:
5.0

Customer did not leave a comment.

norm hicks 
Rating:
4.0

Little scam on how you do the gas,that's one way to make extra money

Robert Gaede 
Rating:
5.0

Friendly and very helpful. Highly recommend

Marcella Effinger 
Rating:
4.0

Jeff is the local representative and does a great job.

Brett Christenson 
Rating:
5.0

Customer did not leave a comment.

jack laney 
Rating:
5.0

You cannot improve on an establishment that does everything to help you out and then above. I thank them so much for their help and the ability to use their premises to do my job.

Raymond Baty 
Rating:
5.0

I needed the "tie down " loops to secure my load but 1 very important loop was broken and replaced with a piece of wire. I had to make extra stops and buy extra things during my use of the trailer that made it extremely inconvenient. The trailer towed well and was clean.

Noel Heyer 
Rating:
5.0

Customer did not leave a comment.

Dale Trainer 
Rating:
5.0

Customer did not leave a comment.

Shela Norman 
Rating:
5.0

I used the do it yourself drop off in the app as I arrived there about 15 minutes after they had closed. I loved this location! There was plenty of space for me to move around and drop off the 6x12 trailer. I personally couldn’t lift that heavy trailer off my truck so I needed a use my Jack but I got it done.

Suzanne Cowle 
Rating:
4.0

Much cleaner location. Good experience other than my husband having to take ten thousand pictures of the truck and wait for them to be accepted on the app.

Scott Dalton 
Rating:
5.0

Keep up the good work.

Steve Brady 
Rating:
5.0

I always get great service at Jeff's Auto. Very polite and helpful.

Charles Crawford 
Rating:
5.0

Customer did not leave a comment.

Greg Davis 
Rating:
5.0

Customer did not leave a comment.

Jo richardson 
Rating:
4.0

Customer did not leave a comment.

Jeffrey Russell 
Rating:
4.0

Customer did not leave a comment.

Russ Snider 
Rating:
5.0

Amazing customer service.

Richard Campbell 
Rating:
5.0

Customer did not leave a comment.

Robert Bourbon 
Rating:
5.0

Great personnel and quick service and no pressure for adding. Keep doing what you’re doing.

MICHAEL ROCHE 
Rating:
5.0

Was quick to help get the return done

ISAAC BADGEROW 
Rating:
4.0

I believe the guy forced me to rent a much larger truck than I needed. I only had a refrigerator to move 10 miles...and he said the only trucks he had were 28 or 24 or whatever the biggest truck was, although 2 smaller trucks were on the lot. Yes. They could have been pre-rented, but they were there when I returned. Maybe they were both damaged...but this has happened before. It left me with a less-than-savory taste in my mouth. Please don't share my I.D. with him. I may wish to rent again.

terry irvine 
Rating:
4.0

Customer did not leave a comment.

amy brumfield 
Rating:
3.0

Customer did not leave a comment.

Pepe RODRIGUEZ 
Rating:
5.0

Customer did not leave a comment.

Ryan Miller 
Rating:
3.0

Customer did not leave a comment.

Amanda Staggs 
Rating:
5.0

The transmission would not shift properly. The truck had over 150K and needs an overhaul.

Michael Pennington 
Rating:
3.0

When I dropped off my truck, the app tried to charge me for gas when I input a 3/4 tank as instructed when I picked it up. I was forced to input a full tank not to get charged. When I tried to get this corrected by contacting customer services via chat, Robert, was not helpful at all and very dismissive. He basically told me to just call someone else. One of the worst customer service experiences I've ever had. I do NOT want to be charged when the next renter uses that truck and it is at a 3/4 tank as I was instructed to fill it to.

Benjamin Baldwin 
Rating:
5.0

Customer did not leave a comment.

david staggs 
Rating:
5.0

Customer did not leave a comment.

lauren harper 
Rating:
4.0

Customer did not leave a comment.

Charles Baird 
Rating:
5.0

Excellent customer service

Dana Losh 
Rating:
5.0

Customer did not leave a comment.

Jared Kennemer 
Rating:
5.0

Customer did not leave a comment.

Kenneth Johnson 
Rating:
4.0

One of the tie down straps was inoperable (tail broke off short) delivered vehicle with one tie down.

David Reynaert 
Rating:
5.0

Customer did not leave a comment.

Danny Varner 
Rating:
4.0

Customer did not leave a comment.

robert finkenbiner 
Rating:
5.0

Customer did not leave a comment.

Kim Carlson 
Rating:
5.0

Customer did not leave a comment.

HOMER MCCOMBS 
Rating:
5.0

Very clean . Very accommodating and helpful. Nice people

steve guichard 
Rating:
5.0

Customer did not leave a comment.

Annie Lepillez 
Rating:
5.0

Wanted a small BoxTruck...10'. No U-Haul trucks at all within 75 mi. 6×12 Trailer recommended by Jeff did the job & no mileage charge.

Henry Ebel Jr 
Rating:
5.0

It could have been cleaner

Timothy Johnson 
Rating:
2.0

Be sure you have the equipment that was guaranteed actually there and available!

Brad Higgs 
Rating:
5.0

N/A

Gavin Dundee 
Rating:
5.0

Customer did not leave a comment.

donna ashley 
Rating:
2.0

Truck was not ready at pickup. I had reserved the truck at 7am and arrived at 7am to pickup. Had to wait an hour for truck to be ready.

SAMUEL PENNINGTON 
Rating:
5.0

Excellent customer service. I was in and out of there in no time. I'll be back.

Ellsworth Amos 
Rating:
5.0

He was a big help every thing went really smooth if I rent agin it will be from there

Christie fite 
Rating:
4.0

Customer did not leave a comment.

James Keener 
Rating:
5.0

Customer did not leave a comment.

Victoria Williamson 
Rating:
5.0

Customer did not leave a comment.

Debora Dyar 
Rating:
3.0

Will definitely do business at this location again. Friendly employee, very helpful.

Jere Johnson 
Rating:
5.0

Customer did not leave a comment.

Norman Smith 
Rating:
5.0

Customer did not leave a comment.

Jimi Lasiter 
Rating:
5.0

I talked with Cruz over the phone very nice guy and very helpful was a pleasure working with him

RONALD PREBIS 
Rating:
3.0

Customer did not leave a comment.

GARY CRANDALL 
Rating:
5.0

Very smooth transaction.

Dora White 
Rating:
5.0

Customer did not leave a comment.

Guy Galloway 
Rating:
4.0

Customer did not leave a comment.

galen thiele 
Rating:
5.0

Customer did not leave a comment.

ROBERT JANK 
Rating:
5.0

Super friendly and super efficient.

Katrina Hine 
Rating:
4.0

Customer did not leave a comment.

Sri Harsha Gottipati 
Rating:
4.0

I was initially confused as to who I was talking to since this particular location is actually a car repair place. They need to answer the phone so that the customer knows they have reached a U Haul rental location.

Rhett Zeplin 
Rating:
5.0

They were very nice to rent to me even after they had just closed their shop for the day

Beau Poynor 
Rating:
3.0

i reserved more than three weeks in advance and the employee gave the only appliance dolly to the first come first serve customer in front of me. I could not move without that dolly. He recommended i go to another store. I had limited time and don't understand the purpose of a reservation if you can't get what you need. Moving is stressful enough without putting up with a location that doesn't care or check contracts for the day to meet customer needs.

laura demoss 
Rating:
5.0

Customer did not leave a comment.

ROBERT NATKOWSKI 
Rating:
5.0

The staff was very helpful, helped with the hiokuo and checked the the hutch to ensure everything was tight and secure.

CHRIS ITO 
Rating:
3.0

Location rep arrived a few minutes late at 8:00 AM and was not present for drop off, even though it was only 2:00 PM.

Dustin Hansen 
Rating:
4.0

Customer did not leave a comment.

Jacqueline Binning 
Rating:
5.0

friendy staff

Roger Armstrong 
Rating:
3.0

The truck was dirty and had things in it that they were not even aware of until we picked it up. I was also not informed that I had to do the truck condition online through a text and by the time I seen it, it was too late.

Tammy Thomas-Mccoy 
Rating:
4.0

Customer did not leave a comment.

Richard Hargreaves 
Rating:
5.0

Customer did not leave a comment.

Chad Pankau 
Rating:
5.0

Customer did not leave a comment.

Todd Stevens 
Rating:
4.0

Customer did not leave a comment.

Norman Smith 
Rating:
5.0

Customer did not leave a comment.

Michelle Herod 
Rating:
5.0

This trailer rental was the easiest pickup and return I've ever had. I've rented many Uhaul trucks and trailers over the years. This time, I didn't have to sign any paperwork. Basically just showed ID and gave credit card and I was out of there. Loved it. All receipts sent to my email. Jeffs is very easy to get in and out of and Cruise was great and fast at helping me. He hooked the trailer up and disconnected it and I didn't have to wait at all. Best Uhaul experience I've ever had. Wes

pittenger weal 
Rating:
5.0

No surprises, no add ons no worries

David Hacker 
Rating:
5.0

Customer did not leave a comment.

Richard StJean 
Rating:
5.0

nothing

sandra moses 
No reviews have been submitted for this location.

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