Customer Reviews for Jons Service Center
(U-Haul Neighborhood Dealer)

135 reviews

11522 Hwy 71 S   Fort Smith, AR 72916

(479) 782-6072

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(479) 782-6072

11522 Hwy 71 S
Fort Smith, AR 72916

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ROBERT CALAWAY 
Rating:
5.0

Customer did not leave a comment.

Kurt Westfall 
Rating:
5.0

The service with which I was provided was very efficient and satisfying. Very pleased with all facets of the experience!

brenda thompson 
Rating:
4.0

The self check out and check in was a challenge for me. Thankfully my daughter and granddaughter were with me and able to help.

Mary Raney 
Rating:
5.0

Customer did not leave a comment.

Cassandra Disch 
Rating:
5.0

Hassle free experience! Would definitely recommend to anyone needing a rental.

William Smith 
Rating:
5.0

The business people were great, my only issue was the tires on the trailer were wore out and we had a blowout on the freeway. The roadside assistance driver suggested that we don’t drive this trailer til it gets new tires. We lost valuable time and should be offered a refund for day we lost, but unfortunately businesses don’t operate like that nowadays, that’s what’s wrong with this country, overall we got our stuff moved thanks

Richard Smith 
Rating:
5.0

The reservation system is deplorable. We had 2 different UHAULS scheduled more than a month before the dates of 7.22 and then 7.29. For each reservation, we needed a 15 ft truck. On 7.21 we were contacted and told we could not get a 15 ft truck and they were looking at a 20 or 26 ft truck. We said absolutely not because the apt complex wouldn't accommodate that size of a truck and we had a distance to drive and did not want to wrangle that size of truck. They initially said they couldn't do anything and then we continued to complain as we had a graduate student that had to move that weekend. They found one in a neighboring town. We had to drive further to pick it up, but they did waive that mileage. Then the weekend of 7.29 we get a call at 5:46 pm on Friday indicating there were absolutely no 15 ft trucks available. For this move we were helping to move an 80 year old veteran from our church and had everyone configured to come help. I once again expressed how their options were not good options. I asked why were weren't informed of this earlier this morning since the reservation was 8am on Saturday and she had just indicated they start tracking trucks 24 hours again she indicated "I don't know I just came on at 5pm" - so the reservation sat all day - now most of the locations are closed so I couldn't even find a Penske or alternative. I asked for a supervisor and she found a truck in Oklahoma about 40 miles away. I asked them to comp the truck but she refused and only comp'd the mileage and reduced the truck to $50.00. The frustration and last minute anxiety that happened on both weekends was unnecessary if Uhaul had a better system. The sad part is there are not many options, but I will be looking for one before my next rental

Frederick Mergner 
Rating:
5.0

He was able to go over everything, before and after it was returned, I will return to that location when need of anything from U-Haul

DENNIS NOLAN 
Rating:
4.0

Customer did not leave a comment.

David Taylor 
Rating:
5.0

All good

DOYLE THRESHER 
Rating:
5.0

Good help

Craig Evans 
Rating:
5.0

All good -- the trailer I rented worked great for my yard clean up project.

DOYLE THRESHER 
Rating:
5.0

Customer did not leave a comment.

Gary Babb 
Rating:
5.0

Customer did not leave a comment.

Charles Holmes 
Rating:
5.0

Customer did not leave a comment.

Josh Medeiros 
Rating:
5.0

Customer did not leave a comment.

Brent Chavis 
Rating:
5.0

Customer did not leave a comment.

NICK ROGERS 
Rating:
4.0

Customer did not leave a comment.

Natalie Rollins 
Rating:
5.0

Top notch help and courtesy

Cary Clay 
Rating:
5.0

Customer did not leave a comment.

STEPHEN BULLOCK 
Rating:
5.0

Customer did not leave a comment.

Duane Maness 
Rating:
5.0

Customer did not leave a comment.

Bryan Lee 
Rating:
5.0

Customer did not leave a comment.

Daniel C Evans 
Rating:
5.0

Customer did not leave a comment.

BRYAN LOCKWOOD 
Rating:
1.0

Make sure equipment rented is in truck and in proper location.

Rebekah McKellip 
Rating:
5.0

Customer did not leave a comment.

STEPHEN BULLOCK 
Rating:
4.0

Just making sure customers take all of their trash out of the truck.

Steven Archibald 
Rating:
5.0

Customer did not leave a comment.

John Sisco 
Rating:
3.0

Customer did not leave a comment.

Johnny Wagner 
Rating:
5.0

The customer service was very helpful. The equipment was in good condition and functioned well.

Craig Evans 
Rating:
4.0

Customer did not leave a comment.

zachary Rose 
Rating:
5.0

Trailer was ready to go and the staff hooked it up to my truck for me. He explained the dos and don'ts and had me comfortable regarding pulling the trailer before I left. Excellent service.

Brent Chavis 
Rating:
5.0

Customer did not leave a comment.

Richard Brown 
Rating:
5.0

Super friendly

DANIEL EVERTSON 
Rating:
3.0

Customer did not leave a comment.

Angel Shavalier 
Rating:
5.0

Fast in and out, very convenient location.

Peter Feix 
Rating:
5.0

Customer did not leave a comment.

Luke Porter 
Rating:
5.0

Customer did not leave a comment.

Sharon Berdahl 
Rating:
4.0

Customer did not leave a comment.

Murray Babb 
Rating:
5.0

Quick and friendly return.

MARLENE WADLEY 
Rating:
5.0

Customer did not leave a comment.

NOAH HARNACKE 
Rating:
5.0

Great guy at JSC! Smooth sailing!

HARVEY BAIRD 
Rating:
5.0

very easy

Gene Johnson 
Rating:
4.0

Customer did not leave a comment.

MARCELLA GARRETT 
Rating:
5.0

the only issue I had was that my reservation had gone inactive because I was running late, but the app didn't tell me that it just kept telling me to click on pickup and then it would go back to that screen. I lost 20 minutes with that before I finally called and found out that they had to 'reset' my reservation

Gayla Lynch 
Rating:
1.0

Customer did not leave a comment.

MICAELA ALSTON 
Rating:
4.0

Customer did not leave a comment.

JAMES FERGUSSON 
Rating:
5.0

Good service and no problems

Mark Price 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER ROAM 
Rating:
1.0

I did not choose this location, it was 15 miles farther than the one I selected for pick up which resulting in Uhaul charging me an extra fee for going over the allotted mileage even though it was completely their fault.

BENJAMIN GANS 
Rating:
5.0

Customer did not leave a comment.

NELSON BROCK 
Rating:
1.0

Customer did not leave a comment.

DANIEL FRIEDMAN 
Rating:
5.0

excellent

cynthia crockett 
Rating:
5.0

Today is the only time I have been to this location.Dealt with two friendly guys they couldn't have made it any easier or faster,took me less than 10 minutes to drop the trailler. Had no problems at all,will definetely go to this location when needing to rent a trailer,since I have just moved to this area.

JIMMIE SARTIN 
Rating:
5.0

The truck was very clean and ran well. I would recommend and rent from them again.

REBECCA LEACH 
Rating:
5.0

Wonderful staff

JONATHAN POWELL 
Rating:
5.0

Not sure why I was charged a "wrong destination" fee when the truck was returned to the location I asked for when the truck was rented.

RHETT FRANKS 
Rating:
5.0

Customer did not leave a comment.

RHETT FRANKS 
Rating:
5.0

I'd use them for UHaul but not any of their other services

peter feix 
Rating:
4.0

Overall great experience renting from this location. Truck wasn’t swept but that’s a relatively minor detail. Most importantly, I had no issues with the truck on the 900 mile drive!

JOSE FRANCO 
Rating:
5.0

Dolly’s should come with the Uhaul it’s ridiculous you have to pay extra for one. For one day of rental plus dolly and 30 miles cost me $100 and they didn’t have the 15 foot truck so I had to get a 20 foot truck they should have changed me for the 15 foot truck. But the man that helped me was great

CANDACE STRICKLAND 
Rating:
5.0

Overall great experience.

WILLIAM HUTCHINSON 
Rating:
5.0

Customer did not leave a comment.

james garrett 
Rating:
5.0

Nothing all was good

Tammie Moore 
Rating:
5.0

Customer did not leave a comment.

James McGee 
Rating:
5.0

Customer did not leave a comment.

JOSEPH FINDLAY 
Rating:
5.0

Customer did not leave a comment.

Gavin Webb 
Rating:
3.0

Customer did not leave a comment.

eric turnquist 
Rating:
5.0

Customer did not leave a comment.

willard taylor 
Rating:
5.0

Customer did not leave a comment.

David McCain 
Rating:
5.0

Customer did not leave a comment.

Ira Hornsby 
Rating:
4.0

Customer did not leave a comment.

KEITH PIERCE 
Rating:
4.0

Customer did not leave a comment.

zack martin 
Rating:
5.0

Customer did not leave a comment.

john foster 
Rating:
5.0

Customer did not leave a comment.

David Davis 
Rating:
5.0

Customer did not leave a comment.

Jo Clingenpeel 
Rating:
5.0

Customer did not leave a comment.

Ronnie Krouse 
Rating:
5.0

Customer did not leave a comment.

Stacy Taylor 
Rating:
5.0

Customer did not leave a comment.

John Cheek 
Rating:
5.0

Excellent service and helpful staff!

Carenda Cobb 
Rating:
5.0

Great staff. Very helpful.

Jon Morris 
Rating:
1.0

I got doubled billed, for pick up and return. On more then on occasion.

MIKE HILL 
Rating:
5.0

thank you for fixing the problem I created by allowing me to turn in this trailer to the destination location instead of making me take it back to AR.

DAVID SMITH 
Rating:
5.0

Customer did not leave a comment.

Ethan Puterbaugh 
Rating:
5.0

Great help to load my car on the trailer, thanks

Marc Leboeuf 
Rating:
5.0

Excellent service at pick up and at drop off. I will definitely use ymU-Haul again

kathy mann 
Rating:
4.0

Customer did not leave a comment.

Ronnie Cheek 
Rating:
5.0

Customer did not leave a comment.

george gustafson 
Rating:
3.0

Never received a confirmation receipt, text, or email after I dropped the truck and trailer off.

Greg Gossett 
Rating:
5.0

Customer did not leave a comment.

Clifford Nash 
Rating:
5.0

Customer did not leave a comment.

Max Smith 
Rating:
4.0

Customer did not leave a comment.

Millie Meyers 
Rating:
4.0

Customer did not leave a comment.

Cody Gann 
Rating:
4.0

The truck was broke and no-one knew we also wrecked cause of it

Chris Vogt 
Rating:
5.0

Customer did not leave a comment.

Ashley Laster 
Rating:
5.0

Very courteous and helpful staff.

barry hawthorne 
Rating:
5.0

i tried to reserve the trailer on-line but the system did not work the 4 times i tried.

H. DUANE ROSE 
Rating:
5.0

Great service and staff, easy to pick up and drop off. I wish I had used this location the last several times I needed a truck!

Robby Edwards 
Rating:
5.0

Customer did not leave a comment.

James Calvert 
No reviews have been submitted for this location.

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