Customer Reviews for Guntersville Self Storage
(U-Haul Neighborhood Dealer)

169 reviews

22294 US Hwy 431   Guntersville, AL 35976
(Debit / CC only No cash on rentals or returns)

(256) 505-0689

Office Hours

  • Mon-Tue: Closed
  • Wed-Fri: 10 am–3:30 pm
  • Sat: 10 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(256) 505-0689

22294 US Hwy 431
Guntersville, AL 35976
(Debit / CC only No cash on rentals or returns)

Services at this Location:

Office Hours

  • Mon-Tue: Closed
  • Wed-Fri: 10 am–3:30 pm
  • Sat: 10 am–3 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Sherry Stinson 
Rating:
5.0

Staff was very helpful and accommodating. She was clear about my available options and a pleasure to engage in conversation with. Very down to earth person. I had rented an outdoor space to park a car for a few weeks and there was plenty of well lit secured area to do so.

Mark Fullagar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cagan Ridgway 
Rating:
5.0

Customer did not leave a comment.

Jacquelyn Couture 
Rating:
1.0

You changed the pickup location and then would not allow me to drop off at a different location much closer to my end location.

Teresa Marsh 
Rating:
5.0

Customer did not leave a comment.

Paul Stanbrough 
Rating:
5.0

Customer did not leave a comment.

Emily Bean 
Rating:
5.0

Karen, the facility overseer was amazing to work with and She was very helpful and Understanding, and is so knowledgeable when it comes to, Due to her being so amazing At her Job, I Kept the storage unit for an Extra 3 months because I knew the facility would keep my belongings safe.

Devin Patterson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric Newman 
Rating:
5.0

Customer did not leave a comment.

GARY ROGERS 
Rating:
5.0

Customer did not leave a comment.

David Carver 
Rating:
5.0

I most definitely loved my storage experience with Guntersville Self Storage! If I ever have to rent another unit, I’ll go there! I love the relationship that I created with the office manager! I will recommend them to anyone, especially with their great prices and security.

Harley Stover  |  Overall Experience 
Rating:
5.0

Karen was extremely helpful and wonderful to deal with.

Jane Strain  |  Overall Experience 
Rating:
1.0

I signed up to use the mobile app. The barcode/QR code was not posted, so we had to call 3 different people being bounced around from each to get a code to unlock the box for keys. I was not offered anything for my problems or delays in getting to move. It was a HORRIBLE experience!! It ruined what was supposed to be a special day!

Crystal Wright 
Rating:
5.0

Customer did not leave a comment.

Mark Spurlin 
Rating:
5.0

Allgood.

steve huffman 
Rating:
5.0

Your website was down which made it difficult to return truck after hours.

Stacy Brown 
Rating:
5.0

Customer did not leave a comment.

Jane POTTER 
Rating:
5.0

I turned the trailer in while the site was closed so I never saw the inside.

Russell Cox 
Rating:
5.0

Customer did not leave a comment.

Cathy Reopell 
Rating:
5.0

Good job

Craig Gray  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Barry Swords 
Rating:
4.0

Customer did not leave a comment.

David King 
Rating:
5.0

These are really great people usually your just a number in the computer but not with these guys the treat you like your family I would recommend them to anyone that needs a a storage unit

JOHN R TERRELL  |  Overall Experience 
Rating:
5.0

It wasn’t the fault of the place we hit the truck, but more blankets need to be available. They had none, that I know of. I know they didn’t when I had inquired a week or so, earlier.

Lydia Mccook 
Rating:
5.0

Customer did not leave a comment.

GARRETT BINFORD  |  Overall Experience 
Rating:
3.0

We ordered appliance dolly and they didn't have it ready or have one for us to use.

DONALD OSWALT 
Rating:
3.0

Customer did not leave a comment.

Timothy Mclain 
Rating:
3.0

Customer services is a joke, spent an hour on hold trying to get help with your self check in/return feature and still was never able to get to talk to someone

JOSEPH JORDAN 
Rating:
5.0

Customer did not leave a comment.

Mark Stutzenberger 
Rating:
3.0

Customer did not leave a comment.

Theresa Basile 
Rating:
4.0

Keep reservations. My equipment and pickup location was changed 3 times. I eventually drove 2 hours away for pickup . I was connected to scheduling where the person was very rude. I called customer service where an employee worked diligently to help me and helped me secure equipment.

JUAN Lerdo de TEJADA 
Rating:
5.0

Enjoyed the experience, friendly customer service.

Bill Chandler 
Rating:
3.0

Customer did not leave a comment.

Bryan Ursery 
Rating:
4.0

Customer did not leave a comment.

amber soworowski 
Rating:
3.0

Customer did not leave a comment.

DANIELLE MOFFETT 
Rating:
3.0

Customer did not leave a comment.

Erick Kent 
Rating:
3.0

Remove the sign pole in the drive through for drop-off for trucks with trailers. No good parking place to leave a truck with a trailer without blocking entrance. Spent way too long of time trying to park the trailer and truck without blocking entrance.

John Coffindaffer 
Rating:
3.0

Customer did not leave a comment.

Marsha Harbin 
Rating:
4.0

Being my first time dropping equipment this location person wasn’t helpful

BILLY TODD 
Rating:
5.0

The lady that took care of us was very friendly and helpful.

DAVID HAMPTON 
Rating:
2.0

Store was supposed to be open for another 15 minutes when I arrived. There was no posted sign informing us of their closing eary.

Henry Reyna 
Rating:
5.0

Their staff was very courteous and helpful.

DONALD STROUD 
Rating:
5.0

Customer did not leave a comment.

HAROLD GANDY 
Rating:
3.0

The problem is not the location. The problem is the 24/7 system and processes. Needs to be more user friendly. You need to give the customer a heads up on the two personal contact references, so that way they can expect a phone call.

Christy Adkins 
Rating:
3.0

Customer did not leave a comment.

Timothy Michael White 
Rating:
5.0

Customer did not leave a comment.

MATTHEW WEST 
Rating:
5.0

The staff of Guntersville Self Storage did an outstanding job and went above and beyond to help me chose the right auto towing trailer. Process was super easy and fast! Highly recommend them for all of your UHaul rental and storage needs!

Dusty Wagnon 
Rating:
5.0

I can think of nothing that needs improvement. The staff was great, very helpful and friendly. I'll be glad to recommend this location.

ERIC STAHL 
Rating:
5.0

This was the cleanest UHaul vehicle and facility I’ve ever been in.

WILLIAM ESKEW 
Rating:
5.0

Customer did not leave a comment.

BETH EVELSIZER 
Rating:
5.0

Customer did not leave a comment.

JEFFERY PROCTOR 
Rating:
5.0

Customer did not leave a comment.

Ayeshia Hamilton 
Rating:
5.0

Amanda very helpful

Robert Clift 
Rating:
5.0

Customer did not leave a comment.

robert smith 
Rating:
4.0

Customer did not leave a comment.

Lyle Nuckols 
Rating:
5.0

Amanda was very helpful and knew exactly what we needed

ROBERT MORROW 
Rating:
5.0

Amanda Anderson at Guntersville Self Storage was very helpful and her product and process knowledge was outstanding.

Frank McWright 
Rating:
4.0

Customer did not leave a comment.

Susie Waites 
Rating:
5.0

Took care of me, very personable business

JAMES PORTER 
Rating:
5.0

No improvement needed! Manager went above and beyond to help us! Thanks for the great service!!

Jim McMath 
Rating:
5.0

Everything I needed was available and the staff were great. If it is not broke don't fix it.

dennis pierson 
Rating:
5.0

Customer did not leave a comment.

Maritza Cabrera 
Rating:
5.0

Customer did not leave a comment.

Darren Loguidice 
Rating:
5.0

Everything was easy and quick. Thanks

Carl Sigler 
Rating:
5.0

Customer did not leave a comment.

Donald Long 
Rating:
5.0

Customer did not leave a comment.

timothy Mcgehee 
Rating:
5.0

Excellent service, excellent equipment, no changes needed!

Randall Womack 
Rating:
5.0

Jada was very congenial and went out of her way to insure I was well taken care of. I was very impressed and hope to use this neighborhood uhaul again in the near future for my transition from south Alabama to north Alabama. She was Great !! Thanks again !! Russell

Russell Brown 
Rating:
5.0

Jada was excellent! She is very knowledgable, helpful and friendly

Michael McCormack 
Rating:
5.0

Customer did not leave a comment.

Matthew Riddle 
Rating:
4.0

Customer did not leave a comment.

Alan Price 
Rating:
5.0

Customer did not leave a comment.

Matthew Riddle 
Rating:
1.0

The person working at this location is very rude and provided terrible customer service! Never again!!!

Diana Baccus 
Rating:
5.0

Everything went as planned. The manager was very accommodating and helpful.

Sharon Harrison 
Rating:
4.0

The online rental is difficult to navigate. But jada, at facility, was very efficient and helpful.

Kathryn Handle 
Rating:
4.0

I told the lady one of the tires has a slow leak on one of the tires. When i went back to pick up the same car hauler she said some one with u haul looked at the tire. When i loaded my car the tire was flat again so i put air in it again so that’s tells that’s all he did was looked at the tire. And by the way i will over charged when I rented the car hauler in Hahira, Ga

DEAN SORRELL 
Rating:
4.0

Owner was helpful and polite!

Margaret White 
Rating:
4.0

Customer did not leave a comment.

Herman Bledsoe 
Rating:
5.0

Customer did not leave a comment.

WILLIAM SCHNIPPERT 
Rating:
5.0

Customer did not leave a comment.

John Rhodarmer 
Rating:
4.0

Cab was dirty with mud when I picked it up. Outside needed washing. Unit was brand new in great shape.

Lanny Plott 
Rating:
3.0

Customer did not leave a comment.

Teresa Mathis 
Rating:
5.0

Customer did not leave a comment.

Gene Dudley 
Rating:
4.0

Customer did not leave a comment.

thomas bass 
Rating:
5.0

Customer did not leave a comment.

LEE WARD 
Rating:
5.0

Jada was fabulous. She could not have been more helpful. I would highly recommend this location to anyone!!

loren traylor 
Rating:
4.0

You U-Haul can call and confirm like you are supposed to - I had to look up the number and call the pickup location myself. You U-Haul can actually provide the information input when the unit is prepaid to the pickup location and not waste our time good over the same information again. Based on your guarantee you owe me the $50 credit.

James Blair 
Rating:
5.0

Customer did not leave a comment.

Charles Brown 
Rating:
5.0

Make them answer the phone and not let my calls go to the national Uhaul number which will not be answered. Every time I called them I got transferred to the national number and was on hold for a minimum of 30 minutes, sometimes as long as 1 hour. This is such a big problem that I will not use Uhaul again if I have any other options.

Tom Picking 
Rating:
5.0

Customer did not leave a comment.

Stephen Mayeux 
Rating:
4.0

staff went over and beyond to answer all our questions. was very helpful in reporting the minor damages we found before leaving this location.

Charles Ayers 
Rating:
4.0

Customer did not leave a comment.

Paul Micheletto 
Rating:
4.0

We reserved the truck for another location. On the day that we were to pick it up U-haul called and wanted to know why we had not picked up the truck in an entirely different location. About 20 miles out of the way from where we needed it. That meant a 40 mile round trip just to pickup and drop off the truck. After a great deal of conversation a truck was found closer to where we needed it. When you make a reservation (3 weeks in advance) you expect the vehicle to be at the location where you requested. We are not happy with UHaul's way of changing locations.

jane kohl 
Rating:
5.0

Alicia is a great manager! For me, moving is just plain stressful. She was calm, confident, and super helpful. Than you so much.

thomas mccallie 
Rating:
5.0

Customer did not leave a comment.

Kay Luther 
Rating:
5.0

Keep traffic dept out of transaction. They input wrong date twice.

Kay Luther 
Rating:
5.0

Have better instructions for getting U-Haul when location is closed. Have better phone help that listens to what the customer is saying. Had a BAD experience since Uhaul said I had truck 2 days before I picked it up and when I called U-Haul after hours number, I had more issues for over 30 mins before scheduled reservation to pick truck up.

MatT Devin 
Rating:
5.0

Customer did not leave a comment.

BARBARA LASSETER 
Rating:
5.0

Alicia was very easy to deal with. She has great suggestions and tips for a move. She makes a overwhelmed situation bearable. Thank you so much for the professionalism and attention. This is my go-to place.

lauva porch 
Rating:
5.0

Love the staff in Guntersville. Very helpful making the reservation and processing return.

Ronald kimmel 
Rating:
5.0

They went above and beyond, great people.

CASPER BLOSSOM 
Rating:
5.0

Very nice agent....

LUIS TREVINO 
Rating:
3.0

Customer did not leave a comment.

Brad Mayhall 
Rating:
5.0

Customer did not leave a comment.

Debra Mays 
Rating:
5.0

Customer did not leave a comment.

MIKE MALEY 
Rating:
5.0

Customer did not leave a comment.

Cheryl Glenn 
No reviews have been submitted for this location.

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