Very good!
Jean P
Customer Reviews for Gonzalez Auto Service & Smog
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very nice drop off.
John KGreat service
thomas cthey were cool an an got me out with my paperwork in mins,, was great
edward rHmmmm—provide ham sandwiches and a cold pop?
John JMake sure equipment was working properly
Thomas sThis is primarily a family run auto repair shop, but don’t let the outer appearance fool you. Jesus, the owner, is not only friendly and professional, but by the time you leave you’ll feel like family!
Ron SJesus was extremely kind, courteous, and professional excellent service would highly recommend. All the gentlemen in the shop are extremely professional
Casey SGreat, very friendly customer service.
Alan SGood customer service
Tony MThe ambition of the owner and his son made up for everything. They were respectful and extremely helpful. Thanks!
Charlene MThe door to the box truck would not close and I had to leave the truck with an open door
Amber LWe rented a trailer. After hooking it up the staff noticed one tire was looking a little low. they took the time to remove the tire and found a nail in it and replaced it promptly. I appreciate the attention to detail.
ROB WGreat service thank you
mathew mThe kind man who owns this place makes up for the area. *I had to wait a full day in Holbrook, AZ to replace a broken tow dolly. The great guy there switched it out in minutes but it took over an hour to get the proper paperwork. This is ridiculous. My waiting 45 minutes to talk to a human is ridiculous. You need to work on this very big problem.
Victoria DVery friendly and helpful staff
Joshua SVery nice and helpful.
Derrick SNice to deal with, friendly, and helpful
jerry bI had a great easy experience, thank you
Andrew JPleasant and helpful personnel at this location. Pleased with the ease of returning the equipment.
Eric SThey were so helpful and nice. Would definitely recommend and use them again.
Tamra MNothing at all! The gentleman who helped me was kind and very knowledgeable! He got me what I needed and on the road ASAP! Some of the best customer experience I’ve had in a long time.
Gamal Ano taillights or marker lights for 265 miles in the dark to my house in gasket,ca.Very stressful on me And my wife.We waited for 35 minutes for the man to get out of the bathroom so he could get us going with the trailer, the day we picked it up!!I stoped three times to try fixing the trailer on the side of the road with no luck!!! Chris Hunt P. S. 4 Hyway patrrol officers went around me and didn't pull me over,I guess I got lucky !
CHRISTOPHER HNothing, everyone that helped me was so kind, patient and helpful
STACIE AGreat customer service, very friendly and helpful. Walked us through every step, hooked up the trailer for us and reviewed all information to make sure all of our questions were answered. Great job!
Chris NAlthough the service at Gonzalez Auto was excellent, hand delivery was not my preferred and chosen method. When reserving my truck online a couple of days prior, I opted for 24/7 mobile pick up.
ISAI Mvery good
Larry BThey were very helpful after all the trouble I had getting the trailer through uhaul . Com
Roberta SHelpful people, great assistance. The location was dark and in a back road but after getting there it was safe.
LUISGIOVANNI DVery quick and efficient check out.
Joseph EIt was closed and no one was available to turn equipment in
MITCHELL SThe staff was extremely helpful and very nice - such a great experience.
MONIQUE OWind shield was cracked ( fairly large) upon pick up… did not effect the service or use but a bit disconcerting … should not rent in that condition
EDGAR Kyour other location at west main in Salinas, could learn some customer service from Gonzalez auto. Your Salinas Location cancelled my when I arrived.
MICHAEL WDropped off on a Sunday when they were closed, not problems and clean/safe location.
NATALIE PDon’t blame customer for damage on their property without talking to their employees first. Owner terrible rude and aggressive towards customers, if it was up to me I wouldn’t associate with this person with uhaul
Osvaldo FVery friendly and the truck was very clean.
Dawn EStaff helped me out by providing a mask when I realized I had left mine in my car. Quick easy and friendly assistance at Gonzales..
Thomas MThis location closes at 5 and closed on weekends. We were scheduled to pick up at 430. A traffic accident caused a delay. We immediately called and told them we would not get there until 450. They were quick to tell us that they close at 5. We called again to give them an update time of 455. Once again, it was the same thing, "we close at 5.". Once we got there I realized it wasn't a U-Haul facility but rather a car repair that did rentals. I totally understand they want to leave when they close. Just felt the response wasn't warm at all.So, if you plan to rent from this location, come on time.
DAVID Kmake one-way rentals more accessible
Sabra EWonderful
Michael Mvery good service from person in charge.
JOSE GExcellent experience from beginning to end. I would happily recommend this location to anyone.
ANNETTE FGreat service Mr.Gonzalez answered all of our questions and explained the whole process of the contact. Had no problems picking up the truck and or dropping off the truck. Great service all around from pick up to drop off. Thank you.
Javier MJesus was very helpful. Gave me a thorough walk through and helped me feel safe. The price was good and Jesus had it ready on time.
RONALD MI returned the trailer at 4:30PM on Sunday (10/18/2020) as indicated on the contract for a 3-day rental. I was originally scheduled to pick up the trailer at 4:30PM on Thursday (10/15/2020) but Mr. Gonzalez encouraged me to pick it up earlier, which I did. He told me that I can return it at 4:30PM on Sunday since they are closed and I'd need to just drop it off without incurring additional day of charge. Everything went fine and I picked up and dropped off without a problem, as we agreed. Imagine my surprise when I was charged an extra day. The next time, I'll wait until the appointed time to check out regardless of how early they want me to pickup.
Gun-Sam KHonestly, I wouldn't ask for a better service. This shop that is run by the dad and his son, were so professional, welcoming and quick in service.
Amal JThe gentleman Jesus where I picked up my trailer had the most excellent customer service. Please be sure he gets this message, he was so helpful and made sure I was traveling with my 2 children safely. He took his time to make sure everything was secure. He deserves more service and I would even recommend a raise for this man.
Jonelle CVehicle was as ordered, available on time and operated properly. Check-in was easy and quick.
PAUL HI reserved in a local city then the day before I was told of you want it, drive 140 miles round trip for it. Then when delivering, I tried to drop it off at the center 1.5 miles away, but wa stole I was assigned a center 35 miles (1 hour) away. Really?
MATTHEW PSelf check in needed a lot more from me while I was there which should have been asked for in advance, making it all pretty inconvenient. Gas was much lower than what they thought it was supposed to be so good thing I went back in to question it. The system still wanted to charge me extra but fortunately the person was kind enough to figure out how to deal with that since he verified the gas before I left. I was still charged extra for more miles than I used. Pretty bad experience.
Jon H