Customer Reviews for Foothill Self Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Easy access to pickup and return van.

Rating:

5.0

Thanks

Rating:

3.0

My truck was not available and I had to drive further to a different location, the trucks check engine light was on

Rating:

5.0

Every thing was satisfactory. Thank you.

Rating:

5.0

I honestly cannot think of a thing. Picking up the vehicle was a breeze. It was spotless. It was also very easy to drive. The staff members were friendly and helpful. I would definitely recommend this place.

Rating:

1.0

As a Rene t that rented from this location I wasn’t happy with my rental it was dirty the truck and I had a reservation big i wasn’t asked how May miles i was going and when needed zurea days there was no recommendations that would get me the best price possible .So Inthought after 100 miles I paid 49 cents per mile . Not the best rate . I’m not happy and upset because I had to clean truck it may behave never

Rating:

5.0

Just do what you’re doing! You helped me out when there was an issue with the fuel line and went above and beyond to make it right. I would highly recommend this location for rentals.

Rating:

3.0

The app would not work and the instructions/images were not helpful. For example the app showed a picture of a bright orange key drop off box and the actual box was black and basically hidden.

Rating:

4.0

Make sure that the rental has a full tank of fuel since you charge for fuel not being full.

Rating:

3.0

Thankfully they had a key drop-off box. Signs aren't very clear where the dropbox is but found it after roaming around for a few minutes.

Rating:

5.0

A special thanks to Britney for ‘going the extra mile’ meeting our urgent travel needs.

Rating:

4.0

Truck was clean and renting it and returning it made easy 😁

Rating:

1.0

I took a picture of the gas gage to make sure I returned it with the same gas. I returned it with more gas than when I left. They still said I did not return it with the same gas. I have picture proof with the mileage next to the gas gage. I am not sure if this is a con. They literally cheated me out of money. I want s refund for the gas. I cab send you the pictures for proof.

Rating:

1.0

Dolley and blankets were not in the truck - we had to get the guy to bring them out, and online check in was not working. We had to call to get checked in. No lock was provided on the back. Truck only had less than a quarter tank of fuel.

Rating:

3.0

Wrong address listed for the pick up location. It was west foothill Blvd not E foothill Blvd and had me driving around in circles trying to find the location.

Rating:

5.0

The passenger compartment had a very strong cat urine smell. We could not use the car with the windows rolled up they had to be rolled down the entire time

Rating:

1.0

why i was charged additional fees

Rating:

5.0

The location and staff was wonderful. They quickly handled the transaction and were very friendly, which was very refreshing after dealing with a massive screw up on the company U-Haul end. U-Haul completely screwed up our reservation and wasted our time, even after calling to confirm our reservation. If it wasn't for Foothill Self Storage our entire moving day plans would have been ruined.

Rating:

5.0

Everything is fine

Rating:

5.0

Your doing a great job.

Rating:

5.0

This was the most informative rental from UHaul. This facility was informative, fast and friendly! Thank you for making my move easier

Rating:

5.0

Nothing it was great

Rating:

5.0

Great and friendly service.

Rating:

3.0

Very little room to park equipment

Rating:

5.0

Ryan was amazing at upland. Especially Kyle who assisted me to locate a 15” when I saw the 10” wouldn’t be enough. Uhaul you are the best! Looking into doing business again in September. The gentleman who assisted me in returning the truck and equipment in Las Vegas was great and happy to help! I forgot his name. Feel terrible. Please share this with them!

Rating:

1.0

Uhaul app and site weren't working so took an extra 20-30 to get the truck and none of the equipment I needed was there, no appliance dolly, no furniture dollies, no moving blankets, etc. Without the dollies the move took much longer than it should have and one of our friends got hurt.

Rating:

3.0

It took him 45 minutes to check me out. And I also was told I was only paying another $20 for one more day not two days at $40 each. They are closed on Sunday.

Rating:

5.0

The young man that helped us (Andrew- I think) was extremely kind and helpful and very knowledgeable! Thank you for the great customer service!

Rating:

2.0

Uhaul truck had a bad tire in the back that blew out on me. Should have been fixed before giving it to a customer to rent out. Could have ended a lot worse if I didn't pull over in time,

Rating:

1.0

First of all U-Haul did not give me a 26 foot truck, I was guaranteed one, but received a 20 foot, the movers I hired could not adjust their schedule to mine, since U-Haul kept on changing the truck delivery date. So I could not fit all my household belongings, and this in turn made me waist 2 more days going from upland,CA to Las Vegas and back. I also had to rent another truck, a 10 foot, to finish my move to California. Overall I spent twice the amount on the truck rentals and twice the amount filling them up with gas, along with two extra days I had to take off from work, which U-Haul did not compensate me for! As for the drop of location at 1041 E Foothill Blvd in Upland, CA, it was the worst experience. The guy that attended me called and asked if I was going to drop off the U-Haul truck, I told him I was running one hour late, THIS WAS DUE TO U-HAUL CHANGING THE DELIVERY DATE AND TIME, WHICH CAUSED THE MOVERS TO NOT BE ABLE TO ACCOMMODATE MY SCHEDULE, I HAD TO UNLOAD THE 20 FT TRUCK BY MY SELF AND ONLY TOOK ONE EXTRA HOUR. When I arrive at the drop off location with the truck empty on gas, due to not having enough time, the attendant told me, as if I was an infant, that it is really bad to return the truck on empty. I told him if he wanted I could go fill it up, as long as I’m not charged extra time. He just kept on saying it was bad. Then he charged me an extra day, the gas and $30 to pump the gas. If I was charged the extra day, then he should had given me the keys to the truck for me to use for that extra day, then I would have had time to fill it up with gas. I BELIEVE THAT U-HAUL OWES ME THE EXTRA DAY I WAS CHARGED FOR THE 20 FOOT TRUCK AND ALL THE CHARGES FOR THE SECOND TRUCK I HAD TO RENT, INCLUDING THE GAS I SPENT ON THE SECOND TRUCK AND THE TWO EXTRA DAYS I HAD TO TAKE OFF WORK!!!!

Rating:

5.0

Everything was excellent.

Rating:

4.0

Customer service.

Rating:

4.0

Wouldn’t let me checkout in person... that creates uncertainty...

Rating:

1.0

My mother has tried NUMEROUS times to get her $100 deposit back to no avail. The manager is never available to talk to her and they just tell her a check will come in the mail. It is now January and she has not received her check.

Rating:

5.0

Nothing. I had a very good experience.

Rating:

4.0

None.

Rating:

3.0

truck had dirty windshield and dried fruit in ash tray. truck had 96,000 hard miles on it but drove ok.

Rating:

5.0

The employees are shop awesome.. kind.. polite nhelpful thery made it to be so stress free....i wil use yu again.. thank u ship much

Rating:

5.0

I wad treated respectfully wen i had reserved a vehicle n changed the res. Date. Not a problem.. very pleased and will go back again

Rating:

4.0

I was a little nervous when the only option to rent was through my phone, but the experience was very simple, organized, and easy to follow. I was very impressed with the thorough, yet easy, process!

Rating:

3.0

Truck gas was below stated amount. Truck had maintance issue.

Rating:

5.0

Very nice and friendly location.

Rating:

5.0

Nothing, Ryan was great and was quick help, Thank You and see you next time!

Rating:

5.0

Staff was helpful and accommodating. I was very pleased with the service.

Rating:

5.0

Great experience... Everyone did a great job getting me ready for my move ... couldn’t have gone smoother...??

Rating:

5.0

Thank you my move was easier.

Rating:

4.0

Kind of hard to find it, hidden from the street, behind a car wash. But excellent service, and friendly staff make it worth the effort.

Rating:

1.0

Customer service was rude! Wanted us to take the Uhaul truck to a different location then originally picked up at. He had an attitude and represented U-Haul in a poor way!

Rating:

5.0

Great service.

Rating:

1.0

Try and attemp to help your customer. Horrible employees. Very rude.

Rating:

3.0

Employee should stay with renter while checking for damage, confirming gas and mileage. Employee should fill out the damage record, noting where damage is found.

Rating:

5.0

Rental was quick and easy and the after hours return was especially helpful. Many thanks

Rating:

4.0

Spencer and Ryan were terrific.

Rating:

5.0

Fast, easy and very professional!

Rating:

5.0

Things went smooth and fast. I went to budget and there was paperwork an email on top of calling my Insurance company. We were there waiting for 30 min just to talk to the lady. I used uhaul and now after budget. Uhaul all the way.

Rating:

5.0

These guys are awesome..I was very pleased with customer service and prices overall.. Will recommend these guys to everyone!!

Rating:

1.0

DO NOT RENT HERE. The people who run this place are dirty. When I reserved a truck, I was given one set of prices and fees. When I went in to pick up the truck, they gave me a whole new set of prices. They were higher prices, of course. When I pointed out the discrepancies, they suggested that I was lying. Conveniently for them, the person who gave me the original prices was not there. This was clearly a bait and switch scam. They believed they had me over a barrel and that I would rent anyway. I cancelled the rental. This, of course, caused me a great deal of trouble. Please, DON'T RENT HERE.

Rating:

5.0

Ryan was extremely professional. I was very impressed with his service. He checked me in and I was on the road in no time. Ryan should be commended for a service well done. On a side note, the new Uhaul trucks are equipped with more technology, and I like the fuel meter eco thing as it tells me how I'm using the trucks fuel. Overall, a great experience.

Rating:

5.0

Provide free dolly instead of charging to rent it.