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James Irvin
Customer Reviews for On Point Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service!! Polite, respectful and kind get you in and out!!!!
PREONDRA MCGEE24/7 was the only reason for choosing this location Mileage pricing was high
Gabriella GoodingThey were very nice and I would recommend them to a friend.
KATHY KEELJUST KEEP GIVING EXCELLENT SERVICE!! THANK YOU!
JOYCELYN GRIFFINJust make sure it's clean and that the equipment people order is actually in there. I never got my dolly but was still charged for it.
Michaela HoshourPaid for dolly and no dolly included. Pickup was 1 1/2 hours after time scheduled due to location issues.
Emilea BrunoTie down equipment was sub par,Rusty and hard to operate
george HollidayI traveled about 20 miles all together and my rental cost was $30. Plus I filled the truck back were i received it at. However i was charged an additional $30 for what I'm still confused. I called for an explanation and a price adjustment. No response and it's been 5 days. So this is why I rated this site the way I did. I wouldn't recommend nobody rent from this location
SHAYETTE KIZERNothing off hand. The business owner was very accommodating. Perhaps reply to special requests.
Lewis Daviskeith was great help an nice guy
Lee CarrKeep doing what you are doing.
GENE WILLINGNothing different. They got me in and out with no issues.
PREONDRA MCGEEVery professional
Theresa LastGREAT HELP TREATS CUTOMERS VERY NICE KEITH & BRENT THANKS GUYS
RONETTE BONDSGreat customer service! The truck was clean and the air conditioning work really well because it was 90 degrees both days I had the truck! I will definitely be returning when I need another U-Haul
KIMMERE TABBDidn’t even gave us our money back and said to us that we went over 57 miles over but went only about 15miles
rama ahliGreat Service!! If you need a Uhaul, this is the place to go.
Gwendolyn PetersonKeith was amazing very helpful and made sure I understood all of my charges when returning the uhaul.
INDIA RICHARDSONI am still waiting for your company to call me back regarding the mishandling of the vehicle and overcharging me. I will never use this location for anything. I intend on writing a review detailing my experience online
Yolanda TurnerThe staff member was more interested in talking to his co worker than helping me with returning the UHaul truck. Not the great customer service.
Yolanda DreweryGreat service quick Keith was friendly
SALLIE PERRYWaited a little while longer than expected to get keys since only 1 guy on shift took care of the uHaul stuff and he had to leave so had to wait for him to get back. Other than that overall it was great!
Michael SylvesterI was scheduled for a mobile pick up, but Keith called and said that he had come in early because it was so cold and a little ice and snow. He came in to warm up and clean off the truck and let me know that he would be there when I came in so I did not have to stand out in the cold doing the mobile check in.
Patrick SpitlerThe prices are ridiculous. And then when picked up there was no gas in it. They told me it was empty, it would be fine if we put gas in for our trip, and when we returned we could leave it where it was when we picked it up. But the day after the return they charged me $48.72 for gas. We shouldn't even rented from Uhaul, it cost approximately $200 to drive it 60 miles. We will not recommend Uhaul to anyone.
Dawn HolmesWas very flexible or and helped me out when my ride was late. :)
Caitlin HolcombBrent And The Other Guy Are Great Made Sure Everything Functioned Properly
Jaylan CampbellDidn’t have appliance dolly as ordered. Had to go back for blankets that were ordered. Was distracted by family/friends took 3x as long as it should have to complete rental.
LISA MORGANN/A
Larry TinkerI was charged 2 times for one trip less than 8 hours
Hassane KaraKeith and his crew were above-and-beyond awesome in kindness, helpfulness, and service. They were truly amazing, and we were incredibly grateful as we were doing a one-way move of my mom from a town we don't live in.
Victoria SpainHEY...Theres a great Dealer here. Mr Keith thank you for keeping me posted on the always changing operating hours and making sure everything went well b4 and after my move. I Really appriated that extra Sir. U Rock!! Next time i will check here 1st..So Thanks on great sales & ur service.... Sincerely Bsmiley Always..aka..That OG out of Fort Wayne IN.4 na😉
Bernetta Smiley