Customer Reviews for Fast Gas & Propane
(U-Haul Neighborhood Dealer)

1,490 reviews

13700 Catalina St   San Leandro, CA 94577

(510) 962-5961

Office Hours

  • Mon-Fri: 6 am–6 pm
  • Sat-Sun: 6 am–5 pm

Services at this Location:

Contact Us

(510) 962-5961

13700 Catalina St
San Leandro, CA 94577

Services at this Location:

Office Hours

  • Mon-Fri: 6 am–6 pm
  • Sat-Sun: 6 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Seamless drop-off experience.

ROBERT Foote 
Rating:
5.0

Nice large lot to maneuver around on.

Patrick Mahanay 
Rating:
5.0

I was grumpy about moving and getting a uhaul text at 530 in the morning and the rep just brushed it off and was very helpful. I apologized profusely when I returned the equipment since it was a me problem and not something they should have had to deal with

brianna rivers-roberts 
Rating:
5.0

Customer did not leave a comment.

Jian heng Li 
Rating:
5.0

Customer did not leave a comment.

Devint Vongphachan 
Rating:
3.0

Customer did not leave a comment.

Vanessa Reith 
Rating:
5.0

Customer did not leave a comment.

Jian heng Li 
Rating:
5.0

Very kind people all is ok so no coments

victor tovar 
Rating:
5.0

Customer did not leave a comment.

Joel Strube 
Rating:
5.0

Your service was excellent I can't think of any improvement needed

jose serrano 
Rating:
5.0

Customer did not leave a comment.

renee machado 
Rating:
5.0

Customer did not leave a comment.

stephanie dyer 
Rating:
5.0

Everything was all good

Jacqueline Griffin 
Rating:
5.0

Customer did not leave a comment.

Alex Latimer 
Rating:
5.0

Great experience. Will rent from this location again.

Sandra Bemiss 
Rating:
5.0

Very satisfied. Very nice & professional people.

Djamal Mameri 
Rating:
4.0

Customer did not leave a comment.

Jim Thai 
Rating:
5.0

Customer did not leave a comment.

Peter Yee 
Rating:
5.0

Customer did not leave a comment.

Elaine Lotta 
Rating:
5.0

Drop off was easy and staff was very helpful.

Vince Parnell 
Rating:
4.0

Customer did not leave a comment.

Charles Brumfield 
Rating:
5.0

Customer did not leave a comment.

Alexander Robins 
Rating:
5.0

Customer did not leave a comment.

ANTHONY WEHBE 
Rating:
5.0

More trucks should be Nice becouse im a regular costumer and very ofthen they run out of trucks but for the rest they doing a great job

victor tovar 
Rating:
5.0

Customer did not leave a comment.

JOSE luna-Mejia 
Rating:
5.0

Customer did not leave a comment.

Nathan Tsuchiya 
Rating:
3.0

Truck wasn't ready for an hour

Lere Garrett 
Rating:
5.0

Customer did not leave a comment.

Derrick Gardner 
Rating:
5.0

Customer did not leave a comment.

Cesar Meleza 
Rating:
5.0

Customer did not leave a comment.

Tasos Karoutas 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE LOESCH 
Rating:
5.0

Customer did not leave a comment.

Michelle Becker 
Rating:
5.0

Customer did not leave a comment.

Lakisha Brown 
Rating:
5.0

The only thing I would do differently is go up to the counter vs using the app to check in. I felt the app took longer than if I had gone inside. Otherwise, this place was a great place to rent a variety of Uhaul trucks.

Dianne Chan 
Rating:
4.0

Customer did not leave a comment.

Kenneth Watson 
Rating:
5.0

Customer did not leave a comment.

Pamela Scott 
Rating:
5.0

Customer did not leave a comment.

Mason James 
Rating:
5.0

Awsome service!!!

Ronald Allen 
Rating:
4.0

The trailer I rented had a stained bed comforter and a lot of broken glass in it, I had to spend over 20 minutes cleaning this unit myself.

Travis Zupo 
Rating:
5.0

My experience was fast, easy & efficient & the customer service & satisfaction was excellent. Thank you & keep up the great work!

Taryn Mitchell 
Rating:
2.0

1. No dolly was available, at least mark it early so we can arrange for one elsewhere 2. Tow hitch was attached when I did not even need it. Did not know how to unhook it. The person said it was unhooked and drive and it will unhook. Lies.

Bunra Av 
Rating:
4.0

Customer did not leave a comment.

GUADALUPE MATINEZ 
Rating:
3.0

A las 11:am llegué por la unidad, hice todo por línea para no hacer fila y salí de allí después de 1/2 hora, pues me pidieron información que ya había dado por línea. Muy tardado. Que se explique todos los costos que uno tiene que pagar,. Por ejemplo, en mi caso no sabía que me entregarían la unidad sin gasolina, le puse $80.00 dólares de gasolina. (en el contrato decía que si regresaba con 1/4 o más, me regresarían $26 .00 dólares, la regresé con un poco menos de l1/2 y quien recibió la unidad dijo que no hay reembolsos.)

Luz Cerna 
Rating:
5.0

Customer did not leave a comment.

Jorge Banuelos 
Rating:
5.0

I can't think of anything off hand. I t was a very smooth rental al around.

cris whyte 
Rating:
5.0

I have used this spot many times and they are always incredibly nice, prompt and the communication is very clear. The vehicles are also in good shape and mostly available. Highly recommend!

Michael Kennedy 
Rating:
3.0

Customer did not leave a comment.

Michael Phillips 
Rating:
5.0

The truck ran like a rocket !

Kenneth Olson 
Rating:
5.0

Agent is very helpful and friendly

Jeffrey ian Lopez 
Rating:
5.0

Excellent customer service

Gilbert Abugre 
Rating:
5.0

Customer did not leave a comment.

Elamein Eisa 
Rating:
5.0

Customer did not leave a comment.

ALMA MORALES 
Rating:
5.0

The front desk staff were VERY NICE!!! Very much appreciated!!!

Donte Washington 
Rating:
5.0

Customer did not leave a comment.

ITONYA CONNER 
Rating:
4.0

Customer did not leave a comment.

Michael Solomon 
Rating:
2.0

Improve customer service.

Kim Sunia 
Rating:
3.0

Customer did not leave a comment.

Matthew Mayo 
Rating:
5.0

Customer did not leave a comment.

Keith Samujh 
Rating:
3.0

broken lock, check engine light and gas cap indicator light on, front air dam hend on by zip ties

Richard Gomez 
Rating:
2.0

They loaded my car onto the car hauler and did it wrong so my front bumper got ripped partially off when I tried to back off of it. I have video and photos

Julie Holmes 
Rating:
1.0

The truck was not properly cleaned, A-lot of Maintenance needs to be done on the truck. It was a very bumpy, unsteady ride. I can say more but it will be too much in writing. I was very disappointed and dissatisfied with the rental truck with U-haul. I have never experienced this problem. I have rented from U-Haul for many many years and never experienced this type of tragedy. In order to improve, the Customer service needs to improve, and Maintenance. Maintenance was my number 1 concern for my safety and my children's safety. I felt very unsafe driving this U-Haul truck. It would not pass Safe Inspections if it was well inspected. The U-Haul truck would not pass all 3 inspections.

Sabrina Pineda 
Rating:
4.0

Customer did not leave a comment.

Gil garitano 
Rating:
5.0

Customer did not leave a comment.

rafael reynaga 
Rating:
5.0

Customer did not leave a comment.

CRAIG MATOZA 
Rating:
5.0

Nice and fast

GERALD BANIQUED 
Rating:
5.0

This location is one of the best. Great management and employees

LORENZO ROMABILES 
Rating:
5.0

Customer did not leave a comment.

Augustine Flores 
Rating:
5.0

Everything was great, easy rental, good customer service. Easy return as well. Called in before truck was due was able to keep another night.

Gail martinez 
Rating:
5.0

The people here were very helpful and friendly, i will always come back here

Robert Lopez 
Rating:
5.0

keep to good customer communications.

Linda Klyce 
Rating:
5.0

Customer did not leave a comment.

Jessica To 
Rating:
1.0

This experience went from smooth to terrible within hours. I dropped off my rental on Saturday at 12:30 pm and was told I’d get an email receipt no action required. By 9 pm I was charged an additional fee for an extra day. I called the 800 number and was advised I had to get the local office to close out the rental. Having no other choice I went at 6 am and asked for them to close it. They were “surprised” that it wasn’t done. Now I have over $300 in unauthorized “pending” charges to my primary credit card. Needless to say this entire experience was terrible and I would NEVER recommend anyone rent from this location or U-Haul for that matter. You’ve unfortunately lost my business.

Anthony Sotelo 
Rating:
5.0

Great 👍 👌 👍 👌 job

Khellaf Belhadi 
Rating:
5.0

Customer did not leave a comment.

Albert Madero 
Rating:
5.0

Customer did not leave a comment.

CRAIG MATOZA 
Rating:
4.0

The guys taking care of the UPS rental service at this location were all friendly and professional.

Sherman Williams 
Rating:
5.0

Nothing

Anthony Perron 
Rating:
5.0

Customer did not leave a comment.

rhonda garcia 
Rating:
5.0

Customer did not leave a comment.

Andrea Richards 
Rating:
5.0

Very helpful and even let me use a couple straps no charge, thanks again!

Michael Pina 
Rating:
5.0

Everything went smoothly and I was very appreciative with my experience.

Jeff Romanski 
Rating:
5.0

Great helpful people. Wonderful customer service.

Michelle Beard 
Rating:
5.0

Staff or anyone that knows how to work Uhaul's computer services, should know the ends and outs , like letting the customer know when their funds will be released

JAMES HILL 
Rating:
4.0

Customer did not leave a comment.

Sierra Green 
Rating:
4.0

Customer did not leave a comment.

golden thai 
Rating:
3.0

The person who assisted us was really friendly, which was great. However, we did encounter a couple of issues with the rental. The original truck we had reserved had a flat tire, so they had to replace it with a van and unfortunately had a cover. The van didn't quite fit the furniture we needed to pick up, so we ended up having to rent another car. To make matters worse, the replacement car we rented had broken tail lights and some other problems, which made it impossible for us to return it to the location at night so we kept the car all night. We immediately contacted U-Haul to let them know about the issue, but it wasn't until it got dark that we noticed the broken tail lights. Thankfully, U-Haul was understanding and didn't charge us for keeping the car overnight. The guy at the location even provided us with a small discount for the inconvenience. It would have been better if their vehicles were better maintained though.

Jose Padua 
Rating:
5.0

The drop of experience was smooth and quick

Clarance Giordano 
Rating:
3.0

The guys I dealt with for the U-haul rental were nice, but another guy working in that same location, right at the door faced me with: “What do you want?” and a cold expression. Zero client communication skills.

Georgi Dimov 
Rating:
5.0

Customer did not leave a comment.

Michael Santos 
Rating:
4.0

Customer did not leave a comment.

KANEISHA KINGSBURY 
Rating:
5.0

These guys are professional. They have a large selection of trucks. I would do business with them any day.

Bruce Bennett 
Rating:
5.0

The location was great, especially for Oakland and the staff were super helpful. The truck itself, however, had significant bumper damage; it looked like someone caught the front bumper on something as they were backing-up and it pulled the bumper away from the truck, making it more difficult to drive as the driver-side portion did not contour the front of the truck as intended. The inside of the storage bay was riddled with spiders. I killed 3 that just happen to be exposed at the top of the roll-up door and saw others while loading the truck, which means others were likely brought into our new residence upon unloading. We had to purchase a padlock because the one included would not close/lock. The cup holder performed it's function thanks to the help of rubber-bands already in place upon entering the cab. Finally, we rented a dolly which had to be alternatively secured due to the pre-installed dolly clamp being rusted and unable to close around the dolly axle. The truck itself performed well while driving/hauling, otherwise.

Melissa Cook 
Rating:
5.0

Customer did not leave a comment.

mahmoud sameer 
Rating:
5.0

Customer did not leave a comment.

Brandon Pelton 
Rating:
5.0

Rented from this location the past three years. No problems, always helpful! Great location!

Edmund Santos 
Rating:
5.0

Keep up the good work

Oscar Ramos 
Rating:
5.0

Everything ok

Eric Borg 
Rating:
3.0

Service good.

Roberto Millena 
Rating:
5.0

Excellent service

Altan Kurt 
Rating:
5.0

Excellent service

Altan Kurt 
No reviews have been submitted for this location.

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