Customer Reviews for Mile High Propane
(U-Haul Neighborhood Dealer)

737 reviews

3365 E US Hwy 50   Canon City, CO 81212

(719) 275-1723

Office Hours

  • Mon-Fri: 9 am–3 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(719) 275-1723

3365 E US Hwy 50
Canon City, CO 81212

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–3 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

KATHERINE KIRST 
Rating:
4.0

Customer did not leave a comment.

Craig Miller 
Rating:
5.0

Customer did not leave a comment.

Tom Gutormson 
Rating:
5.0

Customer did not leave a comment.

charles hudson 
Rating:
5.0

Lady that helped was absolutely customer service

Paul Pearman 
Rating:
4.0

dropped off turning a holiday so no interaction with anyone. Drop box was clearly marked and no problems.

james thornton 
Rating:
5.0

Customer did not leave a comment.

Sandy Tucker 
Rating:
5.0

Had problems with the app because of poor cellular service but the woman in the store got everything handled herself and got me on the road quickly thank you

Christopher Perkins 
Rating:
5.0

The personnel at Mile High were very easy to work with!!!!!

William Morris 
Rating:
2.0

I was told by phone that the truck was in Pueblo, but it was 30 miles off my route in Canon City. This greatly affected my move. I had to modify the reservation & call several times. The truck didn’t have a place to plug in my ohone so I had to be unreachable to save my battery & not use GPS. The truck was 2 hours from my home.

Kathy Thurlow 
Rating:
5.0

The lady at the front desk did very well by assisting me and am grateful to her

josephine kotey 
Rating:
4.0

Customer did not leave a comment.

Tyree Neal 
Rating:
4.0

Customer did not leave a comment.

Cindy Richardson 
Rating:
5.0

Great staff!! They were helpful and friendly and made sure my lights were properly connected. A+ service!! Shai is great to work with. Good job to al!!

Tim Tassin 
Rating:
4.0

Customer did not leave a comment.

Terrence Leitch 
Rating:
1.0

Horrible experience with checking in and returning online. Truck was dirty inside and out with boards left in the back from previous user

Nahlea Nunes 
Rating:
3.0

Customer did not leave a comment.

James Gumm 
Rating:
4.0

Customer did not leave a comment.

Carey Kuhn 
Rating:
5.0

Customer did not leave a comment.

Carey Kuhn 
Rating:
1.0

horrible experience at this location was not given proper service had to walk a distance to get my equipment had to get both truck and tow dolly connected wasn't properly checked just took a picture and waled away. truck inside and out was dirty not cleaned off in any way roof inside of truck looks like blood splats and we were told that's a rental! Was charged about $400 more that what my reservation was for didn't even let us know what out total charge was only told us to sign and where we'd find our equipment did let the lady's know when she walked out to take a picture how it was pretty hard and heavy to load and was told theyve never helped with connecting trucks they onlly check thats connetinon and talk a picture. I do have video from proof and pictures on truck being dirty at pick up.

Melissa Cuevas 
Rating:
5.0

Customer did not leave a comment.

Cynthia Harper 
Rating:
5.0

Customer did not leave a comment.

Cory McClinton 
Rating:
4.0

Customer did not leave a comment.

Cynthia Harper 
Rating:
5.0

Customer did not leave a comment.

LARRY HOFFMAN 
Rating:
3.0

Need to make sure all systems are in working order. The tire monitor system needed to be recalibrated. Light was on constantly and could not be turned off.

Larry Kittle 
Rating:
4.0

The location was more easily accessible than another U-Haul spot in town for people like us who are less experienced at driving big trucks.

Megan Vasquez Ogle 
Rating:
5.0

Customer did not leave a comment.

Timothy Copper 
Rating:
5.0

None

christopher davis 
Rating:
5.0

Customer did not leave a comment.

Kelli Ruiz 
Rating:
5.0

Customer did not leave a comment.

Shirley Troutman 
Rating:
5.0

What an excellent staff! Friendly, well prepared (even with the antiquated program U-Haul still uses for check-in) and very helpful.

Gerald Willis 
Rating:
5.0

Customer did not leave a comment.

Robert McCormack 
Rating:
5.0

Very helpful and knowledgeable as I had to change drop off location they told me to obtain permission from uhaul first as there could be a charge if I did not.

Michael Fiori 
Rating:
4.0

The lights was not working, turn signals ets, had to go back and had them checked. They did not check anything with me just hook trailer up and said ok

Ron Coleman 
Rating:
2.0

Make sure what the customer orders is on the truck. Especially when the truck is being picked up with the app on a day they were closed. If not available notify the customer in advance instead of blaming it on Uhaul.

Scott Cameron 
Rating:
1.0

Moved equipment pick up with out notifi=ying customer. Office was closed. No one answered the telephone or retrurned call.

HOMER GALLOWAY 
Rating:
5.0

This location has always done well for me.

LARRY HOFFMAN 
Rating:
5.0

Customer did not leave a comment.

Kelly McBride 
Rating:
4.0

I requested a 20’ truck. I was told there wasn’t one available so I went with 15’. I found the truck and used it, but I was charged for the 20’ truck.

MARY MONTGOMERY 
Rating:
5.0

Customer did not leave a comment.

JAMES ZELLO 
Rating:
5.0

Customer did not leave a comment.

EDWARD PRINGLE 
Rating:
5.0

Customer did not leave a comment.

Moses Delarosa 
Rating:
5.0

Customer did not leave a comment.

Ron Johnston 
Rating:
5.0

Customer did not leave a comment.

April Acosta 
Rating:
5.0

I picked up a trailer from this place a couple times. They have always been professional and flexible.

Michael Ledeboer 
Rating:
5.0

Customer did not leave a comment.

Delfin Martinez 
Rating:
4.0

mileage at time of pickup was different from what was on the app. people at pick up location contacted UHaul to make things right

John Awai 
Rating:
5.0

Nothing additional. Great transaction and experience.

Steven ABEL 
Rating:
3.0

After hours no problem

Cindy Cleary 
Rating:
5.0

Mile high propane was a great choice to pick my rental up, nice location the staff was exceptiona!

John Dixon 
Rating:
5.0

Customer did not leave a comment.

kimberly mcclelland 
Rating:
4.0

We returned the truck on Sunday so no one was there but I did everything on my phone.

Karrie Jones 
Rating:
5.0

Keep up the good work

Dave Anderson 
Rating:
5.0

Customer did not leave a comment.

Patrick Baril 
Rating:
5.0

Very friendly and helpful I was told I could get credit of 50.00 for not getting my truck in Ga on time

Ronald Coleman 
Rating:
4.0

She did a great job with scheduling.

RICHARD PADILLA 
Rating:
4.0

Fix the 5 day bs

Joshua Boone Wallis 
Rating:
5.0

Customer did not leave a comment.

Dan Schuler 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH LUNSFORD 
Rating:
5.0

Customer did not leave a comment.

Gary Coffey 
Rating:
5.0

Customer did not leave a comment.

Benjamin Googins 
Rating:
5.0

Customer did not leave a comment.

Delfin Martinez 
Rating:
5.0

Just make sire the equipment is clean. Also the door to the trailer I guess didn't seal very well as I had sand all over my things when I got to my destination.

COLE MAREI 
Rating:
5.0

Customer did not leave a comment.

KATHRYN MARIE GUTIERREZ 
Rating:
3.0

When someone rents a something for a day but brings it back an hour and a half later because they can't use it due to unforseen issues beyond their control, it might be a good idea to give at least a partial refund if not a full one.

Joe Schriner 
Rating:
5.0

Customer did not leave a comment.

EDWARD PRINGLE 
Rating:
5.0

Everything was excellent. No surprises. Employees were knowledge able and helpful. Everything was explained. Great experience once again. Thank you for asking.

Jayne Cascarelli 
Rating:
2.0

I did not receive the moving supplies that I reserved. I had no choice but to move my furniture without moving blankets.

Leann Trujillo 
Rating:
3.0

Electric on trailer didn’t work, was told to spray cleaner on connect plug, they were not helpful and I left and tried to fix it drove it 884 miles and turned it in and told agency to fix it as brake and turn didn’t work ! My Jeep turn signal is now broken. Please make sure your brake and turn signals light works

Steven Willis 
Rating:
4.0

The truck and location were fine. The overall experience thru uhaul, basically customer service was a nightmare. People were unhelpful and extremely rude.

Dawn Smith 
Rating:
5.0

Customer did not leave a comment.

PATRICK ROYAL 
Rating:
5.0

From the friendly, professional office staff to the hands on, no bull s. professional man who hooked up the auto transport to my truck these folks are helpful and accommodating. Very Excellent !

Doug Theesfeld 
Rating:
5.0

Great customer service!!

William Terral 
Rating:
5.0

Courteous, helpful and professional.

Preston Madey 
Rating:
1.0

I have never been treated in all my years of business with U-Haul and I have used your services many times. I was treated and felt absolutely like a criminal and my adult son felt the same way. I was informed by the agent, Randi Crompton, a young lady, that it was the of all U-Haul locations to treat their customers the way we were treated. Crompton said it was because U-Haul was experiencing a high amount of theft and all locations were forced to conduct business the way she did. We were photographed with her personal cell phone, my personal ID was photographed and captured on her personal cell phone and she insisted in calling both my cell phone number and my son's cell phone numbers to prove that we were not creating fraud with U-Haul and giving false information. Both my son and myself felt like we were being treated as criminals. I have since verified that Crompton's conduct with customers is not typical of other U-Haul location because I called and asked them. I will never do business with this U-Haul store again and I expect to have an answer from the corporate office regarding this disappointing customer service experience. I would advise other customers to steer clear of this location. Terrance. Colorado Springs, Colorado.

Lee Bates 
Rating:
5.0

Customer did not leave a comment.

MICHAEL ZINKOVITCH 
Rating:
5.0

Customer did not leave a comment.

HENRY HOFFMAN 
Rating:
5.0

Customer did not leave a comment.

Michelle Cross 
Rating:
5.0

The local service did a great job. However, I had reserved a 26’ truck and was given a 20’. When I addressed the issue with customer support I was told someone had called earlier to let me know. The message I have recorded from Amanda makes no mention of the change. I had to rent the truck anyway because I was in a tough spot. The person, Linda, at customer support told me she would leave a message with the local pick up. They weren’t even there because it was a weekend. This is not on ENXX gas this is on Uhaul and your system. Your customer support could use an overhaul as well. Won’t be using uhaul in the future.

RANDY SMITH 
Rating:
4.0

Customer did not leave a comment.

ROBERT WYSS 
Rating:
5.0

Customer did not leave a comment.

Shannon Lovins 
Rating:
2.0

Customer service was good, but the man who hooked trailer to the truck, did not explain anything just hooked up trailer and walked away, when we loaded vehicle on trailer one tire on trailer was almost flat, tire had to be plugged due to a screw found in tire.

Evelyn Hardy 
Rating:
5.0

All I had to do was drive a way

RAYMOND MELLOW 
Rating:
5.0

Customer did not leave a comment.

Steven Lope 
Rating:
5.0

The employees were very helpful, and great at getting me in and out quickly.

Scott Ogrady 
Rating:
5.0

Customer did not leave a comment.

BRUCE WEAVER 
Rating:
3.0

Traffic does not seem to work well with customers, I was up graded by traffic and charged for larger trailer than I needed. I canceled and had to use a ramp trailer so I could stay in budget. Also trailer I was upgraded to wasn't returned on time causing us a major delay also making us have to use the ramp trailer.

DAVID WILMER SAWYER 
Rating:
5.0

Customer did not leave a comment.

CONNIE GRIFFIN 
Rating:
5.0

Edith is amazing!!

Jaqueline Smith 
Rating:
5.0

Customer did not leave a comment.

rio evans 
Rating:
4.0

Customer did not leave a comment.

Shane ONeill 
Rating:
5.0

Customer did not leave a comment.

Arizona Seyler 
Rating:
4.0

Customer did not leave a comment.

jake parker 
Rating:
3.0

We are just disappointed in general. If I were not a technology person, this process would have been horrible. Not everyone uses their phones for survival. Chuck does not use his for anything having that was required for this rental. It was very frustrating during a very troubling time for my family. It is not this location, it is UHaul in general. We hope to never have to do this again.

Chuck Knowles 
Rating:
4.0

Customer did not leave a comment.

Sherry Pegg 
Rating:
5.0

Customer did not leave a comment.

Katherine Feindel 
Rating:
5.0

GREAT JOB!

JEFFREY GAMMON 
Rating:
5.0

Customer did not leave a comment.

Carolynn Barnes 
Rating:
5.0

Customer did not leave a comment.

Bill Tegel 
Rating:
5.0

Office staff very nice and professional. Would highly recommend.

mike shern 
Rating:
4.0

Friendly staff.

Benjamin Cyrus  |  Overall Experience 
No reviews have been submitted for this location.

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