Customer Reviews for Elite Automotive
(U-Haul Neighborhood Dealer)

352 reviews

103 S Railroad Ave   Loveland, CO 80537
(East 1st St & St Louis)

(970) 744-6615

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(970) 744-6615

103 S Railroad Ave
Loveland, CO 80537
(East 1st St & St Louis)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

The verification time-out after waiting 1/2hr to get the truck. To then wait all over again. The Tires did not handle the smallest bit of snow w/o traction control hitting. And then to return it, I had to retake pictures of everything 3x as the web and app kept timing-out or refreshing.

Paige Yates 
Rating:
3.0

Customer did not leave a comment.

DAVID DENMAN 
Rating:
5.0

Customer did not leave a comment.

DAVID BILLINGS 
Rating:
5.0

Only issue was the trucks lift door, wouldn't stay up by itself. Had to prop it open.

Bruce Schulte 
Rating:
5.0

Customer did not leave a comment.

Molly Thayer 
Rating:
3.0

Mobile pick up process is frustrating-back of my ID failed to load after so many attempts-had to call customer service and when I dropped off also it wouldn’t allow the mobile drop off process so it charges you an extra $20 to do it the next day when it’s not your fault the system didn’t work.

andrea King 
Rating:
5.0

Customer did not leave a comment.

Sterling Wade 
Rating:
3.0

No AC, interior was not clean. Pickup and Drop off time as expected.

Megan Mattero 
Rating:
5.0

Truck was clean and ready for pickup on time. The gentleman renting the equipment was friendly and professional and got us on our way quickly

Susan Hagenmeyer 
Rating:
5.0

Quick and easy check in!

David Sullwold 
Rating:
5.0

Very helpful group, quick check in and out. Clean equipment.

Noe Cantu 
Rating:
5.0

Awesome experience, excellent staff!

Harold Newton 
Rating:
1.0

Multiple issues and dirty rental. Won't use ever again

Ryan Luethmers 
Rating:
4.0

Customer did not leave a comment.

CHRIS PERRY  
Rating:
3.0

The location was crowded but the proprietor was helpful and friendly.

Jon Eubanks 
Rating:
4.0

Customer did not leave a comment.

John Marcantonio 
Rating:
5.0

The gentleman who I worked with while picking up/dropping of the vehicle was fantastic. Will certainly work with him again. I believe his name was Hector. Great guy.

Eric Giordano 
Rating:
3.0

Barely any space open to park the truck

Daniel Tulpa 
Rating:
5.0

Customer did not leave a comment.

Lisa Pagliotti 
Rating:
5.0

We’ve never rented a uhaul before but after today I definitely will be renting one again

Devon Jones 
Rating:
3.0

Customer did not leave a comment.

Paula Biffle 
Rating:
1.0

The keys were not left in the lock box for our Sunday rental. We were on the phone with customer support for an hour troubleshooting and eventually gave up, and when we went to the location the next day, the man at the desk gaslighted us telling us the keys were in the box. I assume he was attempting to cover his mistake in front of his colleagues. It was ridiculous. Also the customer support on the phone on Sunday told us we needed to go back that location for our redo rental so a $50 rental guarantee (described as a credit for our inconvenience) would be available to us. That was not the case. Also ridiculous. I would have much preferred going to another location for the second attempt. Overall the truck was fine but the customer service across the board was not.

MEGAN BODIN 
Rating:
5.0

Customer did not leave a comment.

beth bowe 
Rating:
5.0

Customer did not leave a comment.

Chris Leslie 
Rating:
5.0

Customer did not leave a comment.

Laura Marsh 
Rating:
5.0

Customer did not leave a comment.

Stacey Clouser 
Rating:
3.0

Pick up was fairly smooth and truck was clean. Disappointed that this location did not include the items that I had ordered. Made moving more difficult without hand and furniture dollies. U-Haul customer service was fantastic and quick to refund the charges. Would suggest to others going to an actual U-Haul location.

Nicholas Bland 
Rating:
5.0

Customer did not leave a comment.

John Hallett 
Rating:
3.0

Customer did not leave a comment.

BRENT NIELSEN 
Rating:
3.0

Takes to long to check in and the pads weren’t ready

Kristen Worner 
Rating:
5.0

Customer did not leave a comment.

Michael Ray 
Rating:
1.0

Truck’s windshield had bug crap all over it and the fuel wasn’t topped up, making it difficult to return with a matching level. The dash sticker re: tow/haul wasn’t explained at all causing me to operate the truck in less than an optimal fashion.

Gary Donnor 
Rating:
1.0

I'm confident I parked on the wrong spot to drop off the truck, but there was no other place to park. I did not see any places big enough for the 26ft truck to park. Some actual, larger spots were blocked off by boxes, required you to jump a curb to get to them, and did not seem marked in any way.

Russell Maranto 
Rating:
5.0

Customer did not leave a comment.

WILLIAM RENZELMAN 
Rating:
3.0

Customer did not leave a comment.

Austin Becker 
Rating:
5.0

Customer did not leave a comment.

Chantell Gordy-George 
Rating:
1.0

They sent me to the wrong location for pickup of the ubox I ended up driving twice as many miles I intended because the associates at each store sent me to a different location

Janessa Montoya 
Rating:
5.0

Customer did not leave a comment.

Richard cary 
Rating:
5.0

Customer did not leave a comment.

jeff fairbanks 
Rating:
5.0

Elite Automotive was excellent and provided great customer service. However, I was called the day before by UHaul National and told that the location I rented the truck from was not available and would have to go to this location to get my truck. That is poor customer service in my opinion.

Mike Hazenfield 
Rating:
3.0

A little confusing to locate the office

tyler young 
Rating:
2.0

I rented this same truck 6 months ago...and the inside windshield STILL hasn't been cleaned. There's some oily substance right in front of the the driver's vision! GEESH!

Debora Urban 
Rating:
3.0

If it had been cleaned (especially since it had been stolen prior to our pickup) I probably wouldn’t have found a meth pipe when I went to put my sons car seat in. Pretty disgusted and shocking that your company is so apathetic to drug paraphernalia left in vehicles.

Shanturia Coleman 
Rating:
5.0

Customer did not leave a comment.

William Renzelman 
Rating:
5.0

Fantastic service. Very friendly too. No complaints at all.

Mary Berghage 
Rating:
5.0

Customer did not leave a comment.

CHANNING PHILBRICK 
Rating:
5.0

Customer did not leave a comment.

Travis Van De Berg 
Rating:
5.0

Customer did not leave a comment.

Richard Wagner 
Rating:
5.0

Well done!

Adam Gniewek 
Rating:
5.0

Customer did not leave a comment.

Melissa Horrom 
Rating:
3.0

Clean the inside of the truck and windshield.

DEBORA URBAN 
Rating:
2.0

Trying to park to pickup was a nightmare. Then had another customer tell me to move that he wanted to park there. Then returning it was worse. NIGHTMARE location for pick up and return.

Kim Page 
Rating:
3.0

Clean windshield and inside of cab. Wash truck

GERARD JUEDES 
Rating:
3.0

There is no designated parking. I had to park by the railroad.

Javier Moreno 
Rating:
5.0

Customer did not leave a comment.

william schulz 
Rating:
3.0

You charged me 4 times. Why?

Jose Lopez 
Rating:
5.0

Excellent customer experience!!!

Stephen Gardea 
Rating:
5.0

Customer did not leave a comment.

Gregory Francis Meeker 
Rating:
5.0

The location had issues with using 2 different credit cards.I returned to Elite uhaul was called and the number was taken of the second card.The original card was attempted to be charged which was declined due to the fact that the funds were in the second card which has yet to be charged

JOHN ALDEN 
Rating:
3.0

Average rating of location not a negative. Its just that the primary function of this location is auto repair.

BRYAN CAUDILL 
Rating:
5.0

Quick service, no waiting. This is a great truck pickup location.

BARBARA RICHARDSON 
Rating:
5.0

Customer did not leave a comment.

PAMELA OKERBLOM 
Rating:
5.0

Fix the glitches in your 24/7 app

DARLENE CHASTEEN 
Rating:
5.0

Customer did not leave a comment.

DANIELLE PERRAS 
Rating:
5.0

Customer did not leave a comment.

PATRICIA BROWN 
Rating:
5.0

Customer did not leave a comment.

Megan Distler 
Rating:
4.0

Customer did not leave a comment.

THOMAS DINKEL 
Rating:
2.0

This drop-off location had nearly no space to park the truck. Location was not open at time of return.

JONATHAN MULLINS 
Rating:
1.0

I arrived at the location early only to experience problems with the 24-hour check-in service and had to wait until the service agent opened up the door to begin manually checking in. The driver compartment of the truck and the storage areas were absolutely filthy and in unsanitary conditions! Someone even left their COVID mask covering underneath the middle seat. It took my at least an hour to clean and sanitize the truck. Then, Uhaul failed to send me my payment code. This was needed by the movers after their job was completed. I had to call into Uhaul and wait around for 45 minutes until the agent could answer and provide the payment code numbers. This is time that I could have spent driving. I ended up arriving at my destination late and had to pay for an extra day due to the inconvenience of this entire situation. I expect to be compensated.

Benjamin Abel 
Rating:
4.0

Customer did not leave a comment.

Terry Auvenshine 
Rating:
5.0

Great customer service!

Mandy Madry 
Rating:
3.0

Windshield was very dirty

SAMANTHA GARDNER 
Rating:
5.0

Customer did not leave a comment.

Mellody Standiford 
Rating:
3.0

The app is absolute shit. It took an hour to rent my truck via the app and after 45 minutes of struggling the Uhaul rep determined I needed to complete my transaction in person. That was a horribly infuriating statement as the location I was at did not open that day. After an hour, limited customer service, and restarting the app multiple times I could finally rent the truck. The owner of this rental location ended up showing up because he was driving by on his way to another place, on his day off, and sympathized with us as he hasn't seen the app go well for any of his customers. In end, don't offer the app as a rental option if it doesn't work well, I would have preferred driving to an open location than the irritation of an ill-designed app.

Katherine Jacobs 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY WIDLIC 
Rating:
5.0

Check engine light was on. I had a long drive ahead of me.

Seddona Johnson 
Rating:
5.0

Customer did not leave a comment.

MISTY WALTER 
Rating:
3.0

One back tire was flat when we got the truck home so lucky we had an air supply. Also, tell us before about the policy of not filling the gas tank. Someone could run out of gas thinking they had a full tank.

ARLEN MEKELBURG 
Rating:
4.0

Customer did not leave a comment.

David Harris 
Rating:
5.0

Customer did not leave a comment.

Jennifer Andrews 
Rating:
2.0

The mileage was not put in correctly.

Rebecca Johnson 
Rating:
4.0

Customer did not leave a comment.

Stefen Astafaj 
Rating:
5.0

Customer did not leave a comment.

Daniel Agajanian 
Rating:
2.0

The vehicle was dirty inside in the driver/passenger area and outside...dried up mud so this haul company does not clean their vehicles in between customers. It was definitely not an easy check in....we had to come up with someone other than both of us for the uhaul company to call as a third party(unreasonable)...and we lucked out that the person we listed was actually home to verify. It took us 40 minutes to check in and get the key from the lock box.We were also not told that we needed to fill up the fuel tank to original status and instead understood that the charge per mile would actually cover the fuel fee...so we got charged another $6 for fuel....For this $19.95 rental for 4 hours, we ended up paying nearly $60. The returning of the vehicle was easier. We probably won't use this location or do the rental again without an actual uhaul customer service agent renting it out to us.

Gina Beyer 
Rating:
5.0

Customer did not leave a comment.

Eric Bechtol 
Rating:
5.0

Customer did not leave a comment.

Rich Coursey 
Rating:
5.0

Hector was great to deal with. Very friendly and personable. Quick in-and-out!

Robert Haberer 
Rating:
3.0

We hated the whole automated take pics of this and take pics of that garbage.

Lisa Enroth 
Rating:
3.0

Your process of billing screwed up our bank account. Put it in, take it out. We are still not sure we were billed right. I believe we were over billed. Will I use U haul again. Probably not. Would I recommend U Haul to anyone. Doubtful. Highly dissatisfied. The location was great. The people great.

debbie martin 
Rating:
5.0

Customer did not leave a comment.

Phil Coulston 
Rating:
3.0

Only had 1/8 tank of gas. Online pickup option is lengthy and a bit of a hassle.

Linsey Moe 
Rating:
5.0

Customer did not leave a comment.

Eric HOUCHEN 
Rating:
1.0

Terrible experience. Can't get anyone to answer the phone. Weren't there. No return call. Charged unnecessarily for cleaning. Very disappointed

Pam Tanner 
Rating:
3.0

Directions for finding some locations are not always clear to out-of-town people giving directions over the phone.

Elizabeth Griffith 
Rating:
4.0

Everything was great except the drop off of the trailer. Because it was after hours and no one was there I only have the picture I took to prove I dropped it off. It was left in front of the building where I was told to leave it, but anyone could take it after I left. How am I to be confident Uhaul would not say I didn’t deliver it and come after me to replace it. If I had not returned it till the next day during business hours their website says I would be charged $20 per hour past my drop off time. This is not a good policy or practice.

William McHatton 
Rating:
5.0

The smoothest rental experience ever. Thank you. The drop off was easy and fast.

Pam Tanner 
Rating:
5.0

Customer did not leave a comment.

Robert Young 
Rating:
5.0

Customer did not leave a comment.

Bill Guy 
Rating:
3.0

place was closed, we just dropped off the trailer

Elaine Jefferson 
Rating:
3.0

Customer did not leave a comment.

Debra Allen 
No reviews have been submitted for this location.

Additional Services at this Location

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