Customer Reviews for Depot Pawn and Gun
(U-Haul Neighborhood Dealer)

487 reviews

3968 Hwy 280   Alexander City, AL 35010

(256) 234-2658

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat: 7:30 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(256) 234-2658

3968 Hwy 280
Alexander City, AL 35010

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat: 7:30 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Alan White 
Rating:
5.0

Customer did not leave a comment.

Scott Cook 
Rating:
5.0

We have used this facility several times, renting and/or returning. Easy to work with and equipment always in good shape. Highly recommend

Karen Slaten 
Rating:
5.0

Customer did not leave a comment.

David Hendrix 
Rating:
4.0

Customer did not leave a comment.

Bruce Bright 
Rating:
5.0

The trailer was very clean and much nicer and newer than the trailers I have previously rented. The staff were very helpful and friendly. I will definitely continue to rent trailers from this location in the future.

Brian Hoskins 
Rating:
5.0

Customer did not leave a comment.

Alan White 
Rating:
5.0

Customer did not leave a comment.

Alan White 
Rating:
5.0

Customer did not leave a comment.

Denise Holley 
Rating:
4.0

Customer did not leave a comment.

Beks Claybrook 
Rating:
4.0

Customer did not leave a comment.

Stanley Ingram 
Rating:
5.0

Really quick customer service.

Jay Hudson 
Rating:
5.0

Customer did not leave a comment.

BOBBY KIDD 
Rating:
5.0

Customer did not leave a comment.

Phil Bradberry 
Rating:
5.0

Customer did not leave a comment.

Kimita Smith 
Rating:
3.0

Not manipulate customers into moving equipment where U haul wants it to be by lying about pick up and drop off availability. Just that simple...it caused me AVAILABLE expenses and troubles!

Charles George 
Rating:
5.0

Very efficient checkout and attendant very friendly

Bryan Donald Haynes 
Rating:
5.0

Customer did not leave a comment.

THARISSA REYNOLDS 
Rating:
5.0

Customer did not leave a comment.

Andrea Rashad 
Rating:
3.0

Customer did not leave a comment.

Roger Milstead 
Rating:
5.0

Customer did not leave a comment.

Alan White 
Rating:
4.0

Customer did not leave a comment.

Mike Myers 
Rating:
5.0

Customer did not leave a comment.

Dalton Lawhorn 
Rating:
5.0

Very friendly and quick.

Thomas Henderson 
Rating:
5.0

Customer did not leave a comment.

Bryan Moore 
Rating:
5.0

Customer service was amazing! We rent a truck monthly and this was our first time at this location. The best location to rent from, truck was well maintained and the rental was our smoothest ever.

DIANE HARRIS 
Rating:
5.0

They made my return quick and easy. Glad I chose that location to turn in my equipment

Laura Barber 
Rating:
5.0

Customer did not leave a comment.

Riley E Foshee 
Rating:
5.0

Customer did not leave a comment.

Ruth Boschma 
Rating:
5.0

Customer did not leave a comment.

Michael McAlister 
Rating:
5.0

This is the most helpful location I have ever visited in the USA. I won't go anywhere else.

Robin Lopez 
Rating:
5.0

This is my go-to-location in my new home town in Alabama. I dropped off my equipment here once I moved to this location and would never choose to rent to deal with any other site. The customer service is above all expectations!

Robin Lopez 
Rating:
3.0

This whole experience was awful and customer service was a joke. Worst experience ever. Will not recommend Uhaul to anyone, ever.

William Yearout 
Rating:
5.0

Customer did not leave a comment.

Philip Grant 
Rating:
5.0

Customer did not leave a comment.

Thomas Rogers 
Rating:
5.0

Customer did not leave a comment.

Rex Wright 
Rating:
5.0

Customer did not leave a comment.

Karen Slaten 
Rating:
5.0

Customer did not leave a comment.

Ruth Boschma 
Rating:
5.0

Customer did not leave a comment.

Evan Burnham 
Rating:
5.0

Highly convenient location. Easy to get in and out.

Jeffrey Kirk 
Rating:
5.0

Customer did not leave a comment.

Lance Gilbert 
Rating:
5.0

Trailer was wet inside upon arrival. Needs to be sealed

Harry Waugh 
Rating:
5.0

Customer did not leave a comment.

Gary Evans 
Rating:
3.0

Customer did not leave a comment.

Darrell Cooper 
Rating:
5.0

I don't understand why you have to buy parts for the rental that I rented. Do their suppose to be a refund on the parts I bought. Other than that my experience was great

Chynetta Dawson 
Rating:
5.0

Always very good.

Harry Waugh 
Rating:
3.0

I was charged a wrong location fee by this facility. I guess the personnel was nice & helpful enough. They directed me to Uhaul business office. This lady was rude & pretty much told me she couldn't refund me bc I signed the contract. I told her the rental location even confirmed with me that they in fact do tell customers they can drop off at any location. She had no empathy whatsoever to my situation. I asked for a contact person over her head. She gave me another number. This lady was much more pleasant but still could not issue me a refund. She said she would pass my number to the person that could discuss and/or issue a refund. No call yet but she did say it could be tomorrow. My bank account is negative due to this unexpected charge...as well as all of the money spent to repair, haul, and tow my truck this past weekend when I was stranded 3 hours from home. Does UHaul want to be a company that helps customers with a big move or through a crisis or do you want to be a company that makes things difficult & adds to the stress levels of your customers??

Laura Madden 
Rating:
3.0

Customer did not leave a comment.

Carl Schneider 
Rating:
5.0

Rented a uhaul and it was double booked per Uhaul. I never received ANY updates about the truck rental or anything. No one wanted to even help me and kept passing me on to other people. While Depot Pawn and Gun was awesome but Uhaul was anything but kind. I will never choose Uhaul for any of my renting or storage needs. Super bad customer service.

Teresa Scott 
Rating:
5.0

Everything was great.

Elizabeth HIll 
Rating:
4.0

Customer did not leave a comment.

PERRY GREEN 
Rating:
5.0

I was very pleased with the service and location,will use them again in the future !!

Gene Allen 
Rating:
5.0

The initial appearance was kind of rough, but the folks inside were great. Even in the pouring rain, he helped me park and remove the trailer.

Dan Cocks 
Rating:
4.0

Customer did not leave a comment.

Chris Poje 
Rating:
5.0

Andy and his employees were extremely wonderful. I came from Orlando to pick up my stuff from Alabama and he even called me when I was on my way up to let me know my trucks were ready and even hooked up the car trailer for me. Very nice people excellent service.

SLYVANITA RUSSELL 
Rating:
5.0

Customer did not leave a comment.

Mary Battistella 
Rating:
3.0

Customer did not leave a comment.

Paul Stanbrough 
Rating:
3.0

Customer did not leave a comment.

Dameon Pearson 
Rating:
3.0

No issues

GEORGE GLASSCOCK 
Rating:
3.0

Dropped trailer off on Sunday. Location was closed.

Carl Schneider 
Rating:
5.0

Customer did not leave a comment.

david hendrix 
Rating:
5.0

Customer did not leave a comment.

Thomas Rogers 
Rating:
5.0

Customer did not leave a comment.

Harry Waugh 
Rating:
5.0

Customer did not leave a comment.

Cynthia Martin 
Rating:
5.0

Customer did not leave a comment.

Rickie Davis 
Rating:
5.0

Customer did not leave a comment.

Mason Dove 
Rating:
5.0

Customer did not leave a comment.

timothy Stevenson 
Rating:
5.0

Customer did not leave a comment.

Christoper Feenker 
Rating:
3.0

It takes an act of Congress to do self pickup. I was not aware of or prepared for how much information I would have to give, how many phone numbers, etc, I would have to provide etc in order to obtained n my key. It was ridiculous! Very bad experience on U-Haul's part. Not a reflection of the business where I picked up the truck from. There was absolutely nothing wrong with where I picked up the truck, just Uhaul's. Will probably never do self check-in again. Way too much hassle!

Bryce Stalvey 
Rating:
3.0

One tail light is out on car tolley

donald durden 
Rating:
5.0

Customer did not leave a comment.

BENNIE THOMAS 
Rating:
4.0

Customer did not leave a comment.

Jim Bain 
Rating:
5.0

Customer did not leave a comment.

Will Walker 
Rating:
5.0

Customer did not leave a comment.

Dan Carter 
Rating:
5.0

Customer did not leave a comment.

Braxton Lashley 
Rating:
5.0

Andy made our rental process smooth and easy. We recommend this location very highly! He really worked with us to be sure we had the truck when we needed it and provided outstanding customer service.

Thomas Fisher 
Rating:
5.0

Customer did not leave a comment.

Vincent Sourbeer 
Rating:
5.0

Customer did not leave a comment.

William Gann 
Rating:
5.0

The location is super easy to find and is convenient to hop on and off while traveling! The owner of the business was delightful to work with and very kind.

Cleo Gorman 
Rating:
2.0

Despite checking in on line the day prior and declining the "safe tow" insurance, the pickup location added the charge to my reservation without telling me about it. Had to call UHaul to get charge removed/reimbursed. Still waiting for reimbursement.

Richard Rowburrey 
Rating:
3.0

The vehicle other than the vehicle I booked was arbitrarily changed, and the engine warning lights kept floating, making me anxious.

Won kyung Lee 
Rating:
5.0

Andy and the guys at Depot Gun and pawn are really good guys. Whenever I need to speak with a retailer about the best idea for an issue or problem I go to Andy for a solution

CHRIS LETTIERI 
Rating:
5.0

Service was immediate and very professional

DARRELL MOBLEY 
Rating:
5.0

Customer did not leave a comment.

Vincent Sourbeer 
Rating:
5.0

Customer did not leave a comment.

Glenn Waters 
Rating:
5.0

Very Friendly and Helpful. This rental was real easy and well thought through on uhauls side. Thanks for all the help.

Michael Crane 
Rating:
5.0

Customer did not leave a comment.

DENISE ELLIS 
Rating:
5.0

Customer did not leave a comment.

Jerry Burpee 
Rating:
5.0

Customer did not leave a comment.

Lauch Blue 
Rating:
3.0

Customer did not leave a comment.

Cody Galley 
Rating:
4.0

Customer did not leave a comment.

Jay Hawkins 
Rating:
5.0

Customer did not leave a comment.

Jason Mccombs 
Rating:
5.0

Customer did not leave a comment.

Matthew Dunn 
Rating:
5.0

Customer did not leave a comment.

Michaela Adams 
Rating:
1.0

They over charged me because I didn’t drive no 110 miles like they said I did so I kno the meter wrong

Julius Hicks 
Rating:
3.0

I was shocked at the total for the $19.95 van I rented! I asked for it for one day, to be returned to the same location, with the possibility of 2 days. I have the equipment contract with estimate, which shows $84.40 for 2 days. I returned it in just under 24 hours having used 104 miles. I ended up paying $93.21. For a $19.95 rental. I feel like this is a perfect example of very misleading advertising, like a scam, but sadly from a well known company. I doubt I will use Uhaul again and will most definitely not recommend it to anyone. I am fairly influential in our community and will tell everyone I can how Uhaul is misleading in their advertising. I believe in the end I may have been charged for 2 days. I would appreciate a call from someone at Uhaul (not the local dealer who was polite but at the mercy of Uhaul practices.)

Sharon Caufman 
Rating:
5.0

Customer did not leave a comment.

Redonnalynn Wyatt  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kimberly ROUNDTREE 
Rating:
4.0

Customer did not leave a comment.

David Gregory 
Rating:
5.0

Customer did not leave a comment.

Ellen Gregg 
Rating:
5.0

Customer did not leave a comment.

John W Goodwin 
Rating:
5.0

Customer did not leave a comment.

REBECCA HAWKINS  |  Overall Experience 
Rating:
5.0

The staff was very professional and friendly and I would recommend Depot Gun and Pawn for storage and truck rental needs.

Maria Hampton  |  Overall Experience 
Rating:
5.0

Everyone was very accommodating and even offered to help us move in to the unit. Service was quick and efficient.

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

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