Customer Reviews for Country Store
(U-Haul Neighborhood Dealer)

742 reviews

5022 Los Serranos Rd   Chino Hills, CA 91709
(1/2 mile directly east of Los Serranos County Club/ Golf Course, Next to 71 Fwy)

(909) 342-7286

Office Hours

  • Mon-Sun: 8 am–8:30 pm

Services at this Location:

Contact Us

(909) 342-7286

5022 Los Serranos Rd
Chino Hills, CA 91709
(1/2 mile directly east of Los Serranos County Club/ Golf Course, Next to 71 Fwy)

Services at this Location:

Office Hours

  • Mon-Sun: 8 am–8:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

angel MONTANO 
Rating:
3.0

Windshield was covered in bugs. Check engine light was on. At least clean the windshield before you rent out any truck.

Gary Clinton 
Rating:
5.0

Customer did not leave a comment.

Jessie Zuniga 
Rating:
5.0

Can’t Think of Anything,you Guy Are Doing A Great Job

aurelio coronado 
Rating:
5.0

Easy process. Friendly and professional.

Angelica Matsamura 
Rating:
4.0

Customer did not leave a comment.

Brandon chism 
Rating:
5.0

Customer did not leave a comment.

Fabiana Edwards 
Rating:
5.0

Over all great experience 10/10

Miguel Lerma 
Rating:
1.0

I am very upset I was told over the phone that I had 50 miles allowed for 24hrs for 150$ plus gas for a one way. When I received my receipt that was not the case I was charged an extra 20 miles when I should have only been charged 7 miles.

ASHLIE SANTISTEVAN 
Rating:
5.0

Again, only one guy working but made me feel welcome. Fast efficient. Thank you

Mike Krause 
Rating:
5.0

Customer did not leave a comment.

Maria Marangrel 
Rating:
5.0

System keep asking me to use mobi l e checking in. But someone should be there to get a key. I don't know it is right procedure.

Kyung Joon Kim 
Rating:
4.0

Truck was really old with alot of miles. Workers there were really nice and helpful.

Jason Cauble 
Rating:
5.0

I was very pleased with service and their help.

Olivia Cordova 
Rating:
3.0

My uHaul only had 1 working headlight which was dangerous considering I was moving at night.

Jo Anne Ferguson 
Rating:
5.0

There was only 1 man working in 5he entire store and he was quick, professional, and did I say quick! We finished everything in less than an hour.

Carmel Onick 
Rating:
5.0

Customer did not leave a comment.

Irene Lam 
Rating:
5.0

Awesome 👌

Dario Lizarraga 
Rating:
4.0

Check the alignment on the front end

Jeff Shoemaker 
Rating:
5.0

Customer did not leave a comment.

Antonio Gaona 
Rating:
4.0

Customer did not leave a comment.

teresa mason 
Rating:
5.0

Customer did not leave a comment.

David Button 
Rating:
5.0

Customer did not leave a comment.

Luis Lopez 
Rating:
5.0

Customer did not leave a comment.

Marco SuárezFierro 
Rating:
1.0

They charge me gas and I only went 6 miles round trip. I will never recommend your business to anyone

Larry Snitzer 
Rating:
5.0

Customer did not leave a comment.

tina mosley 
Rating:
5.0

Customer did not leave a comment.

gary kubo 
Rating:
5.0

Customer did not leave a comment.

Gabriela Sotelo 
Rating:
5.0

Customer did not leave a comment.

daniel rodriguez 
Rating:
5.0

Customer did not leave a comment.

Fengpeng Qiao 
Rating:
5.0

The staff was so professional and nice. They went over all the process and got me out perfectly. Thank you to the representative.

Erick Cerda 
Rating:
5.0

Customer did not leave a comment.

Becky Chipman 
Rating:
5.0

Customer did not leave a comment.

rafaelRalph boza 
Rating:
5.0

Customer did not leave a comment.

yuri rosales 
Rating:
5.0

Not sure. My experience was quick and easy to return the truck. Also I was trying to submit photos and mileage to uhaul to finalize return of the truck, and it wasn't allowing me to.🤷 Jorge was kind enough to input information on his phone and complete the process along with an email.👍 😊

Rachel Torres 
Rating:
5.0

Customer did not leave a comment.

Thomas Ponce 
Rating:
5.0

Customer did not leave a comment.

GARYA HELPHENSTINE 
Rating:
1.0

They would not let me park on there property said they don’t want to be responsible for my car when I explained I have insurance he still said no and when I came back there was a ticket on my car for 45.00. And when I spoke to them they said it wasn’t there problem. They were very rude and not at all accommodating, I will never use their services nor shop in their filthy whole in the wall establishment. The van was filthy as well as their store. Nasty people I’m going to yelp the shit out of them the hade 15 empty parking spot when I brought back the van just thoughtless and rude

Denise Berkley 
Rating:
1.0

Rude female worker. I called to see if I left my water bottle in the U-Haul that I just returned and she told me to shut up and call tomorrow then hung up. She was a female East Indian Hindu lady.

JASON DOLLENTE 
Rating:
5.0

Owners are friendly and professional. Clean equipment. Thank you

Elizabeth Casey 
Rating:
5.0

Thank you sunny for your great customer service and efficiency. I will be back to shop your store. You were kind and courteous. Thanks for all your help and info. You have gained a customer

daisy ramirez 
Rating:
1.0

Customer did not leave a comment.

Matthew Cassara 
Rating:
5.0

Customer did not leave a comment.

Michael Cook 
Rating:
5.0

Location was perfect. The U-Haul app on the other hand is a disaster. Trying to click back results in being kicked out of the check in or check out process, forcing a call to corporate.

Damian Allen 
Rating:
5.0

Customer did not leave a comment.

William Iriart 
Rating:
2.0

I had to wait over 30 minutes for someone from UPS to check in the truck.

Guy Lazzaro 
Rating:
3.0

Didn't receive a receipt

David Arellanes 
Rating:
3.0

Location is set in a residential neighborhood. The area is somewhat run down along with the convenience store that acts as the front for the UHaul operation. Despite this the staff was helpful and the truck was readily available in a clean condition.

Christopher Hawes 
Rating:
5.0

Customer did not leave a comment.

Christopher Barrett 
Rating:
5.0

No hassle or surprises. Booking was easy and checkout was a breeze.

peter tang 
Rating:
2.0

Customer did not leave a comment.

Jordan Gonzales 
Rating:
5.0

Customer did not leave a comment.

Jerome Uribe 
Rating:
5.0

Always use the Serranos location because is close by and the man that helps me through checking out is very nice .

Maria Torressalcedo 
Rating:
5.0

Customer did not leave a comment.

Ben MEJIA 
Rating:
3.0

Wouldn’t recommend only because I never plan on using ur company again.

Rebecca Casella 
Rating:
2.0

Do preventative maintenance on your truck. Check engine light was on and I needed the truck I was on a timeline to move. The trailer I rated had a tire issue too.

James Pedregon 
Rating:
5.0

Customer did not leave a comment.

Angela Perry 
Rating:
1.0

I had no problems with the locations. ALL 3 PLACES had polite employees. The problem is with U-Haul!!! I arrived at 8am to pick up the 26' truck only to find it had not been returned the night before. They sent me to another U-haul location to pick up the truck, then I learned that they had no appliance dolly. I was then forced to go to a 3rd U-haul location. I ordered moving labor through U-Haul for 10am and they did not arrive until 6:30pm. U-Haul failed on all fronts.

Michael Flynn 
Rating:
5.0

Great staff very polite and helpful. I will definitely use them again.

shane segal 
Rating:
3.0

Service was very good. However, I lost my Toyota fob (key) to my 2022 Toyota Rav4 while simultaneously unloading the U Haul truck and my personal auto at my apartment. This delayed return of the truck for 24 hours while I unsuccessfully searched for the fob (key). If a Toyota fob (key) is found in the driver seat area of the cab or elsewhere in the cab, please advise me and I'll pay for shipping it to me. These fobs are very costly to replace. Thank you for your assistance.

katherine tossey 
Rating:
5.0

Computer connection way too slow. Too expensive. Penske cheaper

martin mosebrook 
Rating:
5.0

Keep up the good job!

ANDY TUNG 
Rating:
2.0

Customer did not leave a comment.

Vyktor Cintron 
Rating:
5.0

Every thing was great and convenient

Gina Mercado 
Rating:
5.0

Customer did not leave a comment.

Akwasi Frimpong 
Rating:
4.0

Customer did not leave a comment.

Daniel Lees 
Rating:
5.0

Used this location several times.

Ryan Lewis 
Rating:
5.0

Customer did not leave a comment.

Ryan Lewis 
Rating:
5.0

Customer did not leave a comment.

henry bencomo 
Rating:
5.0

Customer did not leave a comment.

Michael Sanchez 
Rating:
5.0

Maybe lower the rent.

Manuel De 
Rating:
5.0

Employees were very friendly and helpful.

raul Cervantes 
Rating:
5.0

Customer did not leave a comment.

rodrigo torres 
Rating:
5.0

Customer did not leave a comment.

Gabriel gamez 
Rating:
5.0

Customer did not leave a comment.

Shyamsundar Venkataraman 
Rating:
5.0

Customer did not leave a comment.

Brandi Cruz 
Rating:
5.0

Customer did not leave a comment.

HENRY WALLACE 
Rating:
4.0

Customer did not leave a comment.

Angel Villegas 
Rating:
1.0

I tried to get the gentleman to come out to the truck so that we could go over the truck. He refused. When I asked questions about the truck and previous damage and gas that was in the truck I was told to follow a link on my phone. I believe that I was cheated by this location. I brought the truck back with the same amount of gas as when I left but was told I needed to put more in. I was also charged for milage that I didn't do. I would like for someone in management to contact me.

LaMar Johnson 
Rating:
5.0

Customer did not leave a comment.

tamin waziri 
Rating:
5.0

Customer did not leave a comment.

Ruxian Xie 
Rating:
5.0

Nothing keep the good customer service

Maria Perez 
Rating:
5.0

All good

Henri Lenterman 
Rating:
5.0

I'm be making a reservation for a sprinter van again on Monday 4/24

Cynthia Daniels 
Rating:
5.0

Friendly staff. Good service.

ANTON DANILOV 
Rating:
5.0

Customer did not leave a comment.

Jeff Ruffner 
Rating:
4.0

There was a leak in the top of the truck and a lot of our boxes got wet.

Timothy Adams 
Rating:
5.0

Customer did not leave a comment.

JAMES SHIN 
Rating:
5.0

Fast and convenient. One of the best rentals I’ve ever had.

RICK LIVINGSTON 
Rating:
4.0

Customer did not leave a comment.

Renee Ossner 
Rating:
4.0

Customer did not leave a comment.

Ameir Rasheed 
Rating:
5.0

Customer did not leave a comment.

Julia Martinez 
Rating:
4.0

Customer did not leave a comment.

Tommy murillo 
Rating:
5.0

Quick and easy…

miguel vasquez 
Rating:
5.0

Customer did not leave a comment.

Adrian Crosby 
Rating:
5.0

Everything was great

ANGELA RAYMOND 
Rating:
5.0

Customer did not leave a comment.

Jesus Valdez 
Rating:
5.0

The employee was very courteous.

Joe Rodriguez 
Rating:
4.0

Customer did not leave a comment.

Darrel Saulet 
Rating:
5.0

Customer did not leave a comment.

Victor Gonzalez 
No reviews have been submitted for this location.

Additional Services at this Location

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