The people who assisted me were very professional and helpful. Great experience.
CARL M
Customer Reviews for Conway U Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make sure equipment is working properly. Your truck had a broken windshield wiper the side mirror was broken. And the auto transport had a tire with a slow leak. I was told to keep an eye on it. Had to stop several times to fill it with air. Did not find out about the wiper until we were in storm. There driver side is missing a screw so with bumps and high winds it will shift out of position leaving you blinded on your left side. It was totally unsafe. I would not suggest U-haul to anyone else
Janice PAll ready told a friend about this location
Sammy BUsed this location sever times in the past. They always have great service and staff.
JAMES TI was happy you guys does a great job with your service
Rose DEverything was nice the customer was super.
Deborah MThe person running this location was very friendly & very helpful.
Susan VThe rep here forgot to load our blankets and I was charged.
Chad FOnly issue I had is upon getting the trailer home one tire had 12lbs of pressure and the other 30lbs of pressure while the tire states 65psi max could be a safety issue for those that don’t check tires prior to pickup
BRIAN DVery professional young man assisting with all my needs....Thanks so much .
Jan JI just want to let yall know that the lzady that was with me, Teresa, brought the trailer to my storage building, Midgard Storage Units @ 3715 Prince St and dropped it off on Sunday evening at 11:30 pm once she unloaded it, due to me going into the hospital due to my Blood loss pressure shooting through the roof, MS episodes came on very quickly, so when I lost consciousness, they admitted me for a little over a day, I was not conscious enough to give her proper instructions as to what she needed to do to properly turn it in!! She lives all the was on in Searcy, so she had to, find a way back home seeing as i was the one that went and picked her up!! Please only charge me for the 36 hours that I actually used the unit!!! I am a cancer and MS patient on a fixed income and I need to make my truck payment and I believe that the charges yall are charging me at this time have taken out of my account; the funds I set aside for my truck payment,!; PLEASE PLEASE REFUND ME ANYTHING THAT WAS CHARGED PAST THE 36 HOURS OF ACTUAL USE!! I would be forever great full for this one time courtesy granted to me, if you need to reach me, email me at khensley4307@gmail.com and let me know who you are and if you contact my phone, I don't answer numbers I don't recognize,so text me @ 501-242-1415, and let me know who u r!! Thanks so much for your willingness to help me!!! **I went and got the trailer as soon as I got out of the hospital Wednesday midday...stopping only to check in with my oncologist, Dr.Patel @ Carti there in conway...then, passed out in my truck, week from small session of chemo I had at doctor's appointment, and then I dropped it off! I am so very sorry for the inconvenience caused by this situation 😢 I again, appreciate all the help you can provide me with this one time!! Thanks and God Bless! Kimberleigh Hensley
Taresa CGas mileage … fix it
Linda HLoved it!!!!
ROBERT JQuick and easy check-in - fast and great experience.
Todd HExcellent service and equipment!
Shannon SPassenger mirror did not work so changing lanes and backing up was challenging. The mothers attic leaked, a lot. Top left corner of attic leaked, hole was roughly 8 inches or so. Water poured in over all my things. Everything had to be covered or dried after unloading. Front part of a 20 foot truck was basically unusable unless you wanted your property to sit in an inch of water. Required extra trips and extra effort. Usual was closed so no swap was possible. Just awful
Jim SLocation was clean. Staff was okay.
Jennifer CEverything was Great Cooper was friendly and helpful thank you for the service.
Chris BI was pleased with my experience with Uhaul!
Felicia WThe local service on Prince street was great! The U-Haul app itself was not. It took almost an hour to check in using the app. I wouldn't recommend using the app whatsoever if possible!! It was frustrating. But, the service and guys at the U-Haul location at Prince street location in Conway was excellent!
Latosha RThe Bruce Street location the initial drop off location in Conway, Arkansas was my problem. Princess Street did a great job. Someone messed up
Samuel Tgreat service and help!
hector cEvette Bynum
Evett BVery friendly
Reemone SNothing
Evelyn SEfficient and friendly
Brian GThe service rep who signed us up was awesome.
Peggy EThe U-Haul app did not work right, so I had to call customer service to get a code for the key. Check engine light was on in the truck I rented, and the dolly I rented was not there.
Brandi PThe attendant was very professional and courteous.
Jimmie WI picked up the truck and the tires were all low, so I went back inside the store to inform them , but he had left the store. I was traveling out of state and after several attempts to find a air station, I traveled about 200miles with very low air in tires, which in turn ran up my gasoline fees....I always rent through Uhaul for all of my travel needs but I will not pickup from this location unless I have no other choice. It appeared to me the gentlemen was the only staff on duty, but I would suggest he waits until his customer are all set before leaving the store, while customers are still waiting. After finding a friend to put some air in the tires, I made it safely to my destination on time.
Retha EThe staff was really great and helpful super nice and really knowledgeable on U-Haul products
Amanda RVery happy with staff members and service
Jodie BN/A
JOEY TShorten the chain on the trailer so it doesn’t drag the ground.
Jordyn MI paid for 12 blankets but only received 6.
Jason WCheck engine light was on, but no mechanical problems developed.
James KNicest and professional folks to work with there.
Connie KUnable to view or download final invoice.
Donna BGreat experience; needed truck and drove off within 15 minutes.
Andrew PThe guy working the desk was sooo friendly and helpful!
Charles KMaybe sell some kind of refreshments like water and some gloves
Terry EThey always take care of everything that I need.
Janis GGreat customer service
sandra sTruck was really dirty! Only drive a 100 miles and the truck smelt like burning oil! Better maintenance program
Terry MThey are all liars.
zellie bMy only 2 complaints are that I couldn't adjust the mirrors and policy doesn't refund for early drop off.
Christina C