Customer Reviews for Central Self Storage
(U-Haul Neighborhood Dealer)

1,836 reviews

1913 Sherman St   Alameda, CA 94501
(Buena Vista)

(510) 337-0130

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 9 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(510) 337-0130

1913 Sherman St
Alameda, CA 94501
(Buena Vista)

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 9 am–3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Ramon Tirona 
Rating:
5.0

Customer did not leave a comment.

Steven von Schondorf 
Rating:
5.0

Everything was great. Just needed to get better information on where to drop off the key when no one is around. I had to wait for an hour only to find out I could’ve dropped it off in the mail box.

Isaac Castillo 
Rating:
5.0

Customer did not leave a comment.

Yoen-Jung Kim 
Rating:
3.0

Very difficult to understand how to return vehicle and no instructions provided on where to find key drop box.

Stephanie Scharrer 
Rating:
1.0

The customer service lady on-site was very rude & abrupt.

Mark Shupe 
Rating:
5.0

The staff was very friendly and helpful. As a ‘senior’ citizen, i find the mandatory use of a cell phone to check out the truck to be a major PITA! Totally unnecessary from a customer service perspective IMHO. Maybe Gen Z or Millenials are okay with it but this Boomer is not.

Robert Bartalini 
Rating:
5.0

Great location - friendly staff and knowledgeable.

John Baskett 
Rating:
5.0

It was difficult to manage the website to find out what I needed to do The person at the customer service counter was great

NAANDI PUJA-JOY 
Rating:
5.0

Customer did not leave a comment.

Alice heath 
Rating:
5.0

Customer did not leave a comment.

Benjamin Walther 
Rating:
2.0

These comments are based on a self- service option in Sunday. It was a super frustrating and overly- complicated process. I would not recommend it at all!

KEVIN HILSEY 
Rating:
4.0

Staff is friendly and efficient. Vehicle was in excellent condition save for low tire pressure (not dangerously low, just enough to trigger the onboard alert.) My only qualm relates to the passenger vehicle that was parked canted over two of the four parking spaces. One of the other spaces was already occupied by a U-Haul truck making the right turn into the one remaining space far more challenging than it needed to be. Whether the vehicle belonged to a staff member or a client, its placement was troublesome and should’ve been addressed. Regardless, I’d rent a vehicle from this facility again without hesitation.

William Pitts 
Rating:
1.0

Customer did not leave a comment.

Chris Williams 
Rating:
4.0

The location is perfectly fine. Easy in and easy out. The only note about the location is the instructions for returning state to put the key in a drop box, but there was no drop box. I just put it back in the slot I obtained it from. The major problem was with the U-Haul App. It took forever for the app to recognize my location, on multiple phones. All other apps knew where I was, but not the app. And all the steps in the video demos were not there in the app. I was concerned I missed something, but everything ended up working out.

James Friedl 
Rating:
5.0

The lady I was working with was really great. I had to extend the use of the truck several times because of the weather conditions and delays in my work. She took care of things super fast and seamlessly which enabled me to continuously use the us seem truck. Excellent customer service. Will use the same location again when I need the use of a u haul. Keep up the good work. Happy holidays!

Ziza Repp 
Rating:
4.0

Customer did not leave a comment.

Marisa Araujo 
Rating:
5.0

Very professional an nice! What a easy experience!!

constance meneese 
Rating:
3.0

Customer did not leave a comment.

cory hur 
Rating:
2.0

They still charged me for gas after I gassed up to above the level when picked up the truck. Absurd! No reply when called about it.

Tom Truong 
Rating:
5.0

The UHaul app gives incorrect directions to this location!

Margaret Shiffrar 
Rating:
5.0

Customer did not leave a comment.

Meredith Ayres 
Rating:
5.0

It’s all good

marilyn harris 
Rating:
5.0

Customer did not leave a comment.

Gil garitano 
Rating:
5.0

Customer did not leave a comment.

SHEILA D WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

Muhammad Ahmed Cheema 
Rating:
4.0

Can't think of any thing as of now. And the ladies in the office were really helpful & friendly.

Dona ronald 
Rating:
1.0

Too many hoops, and things that you need to do to check out the truck and return the truck. They parked it next to a wall inside a storage unit so I had to maneuver driving it out of there. They had a steering wheel lock that they said you had to do they said you had to check it in online otherwise they would charge you $20 when checking it out I swear it was like three things I had to click on links for just to go through the process. The woman wasn’t very friendly at all. The location on the other side of Alameda is a lot more user-friendly and easy and way more seamless to check out and return.

Sean Bradshaw 
Rating:
4.0

Small but effective location for pickup and drop off. Would recommend

Robert Bonstin 
Rating:
5.0

Customer did not leave a comment.

John Baskett 
Rating:
5.0

Customer did not leave a comment.

Carla Sommers 
Rating:
5.0

Manager was very polite and helpful. I had such a great experience. Will definitely! be my main place to rent a u-haul ❤️

shantaya wright 
Rating:
5.0

Customer did not leave a comment.

DORIS Johnson 
Rating:
5.0

Customer did not leave a comment.

Mark Adrian Ramos 
Rating:
5.0

Customer did not leave a comment.

Felix Goebel 
Rating:
5.0

Really helpful the best experience.

Gina Adamson 
Rating:
3.0

U-Haul was very affordable last time I used them. I had to call in to not be charged for an extra day because I brought back the truck on a day the place was closed. The website showed a ramp on the 10’ truck and there was not one. You tried to charge me extra for gas by claiming the tank was more full than it was. If I hadn’t taken a picture you’d have gotten away with it. And why are you charging me per mile if I’m filling up the tank?! The woman was rude and seemed annoyed she had to simply do her job. I wouldn’t have gone in the office if the app was worth a darn! The key return box was behind a screen door and hard to find and support through the app was a joke; just left me on read forever! I will not be using U-Haul again if I can help it

Miles Lathan 
Rating:
5.0

There's nothing to improve, but the young lady that helped us was awesome and is a definite asset to your company. I don't typically fill out surveys, but I was incredibly impressed with her knowledge and professionalism!

jessica moreno 
Rating:
5.0

Customer did not leave a comment.

Josephine Galliano 
Rating:
5.0

Customer did not leave a comment.

John Baskett 
Rating:
4.0

Customer did not leave a comment.

Carmela Lisanti 
Rating:
5.0

Customer did not leave a comment.

Patrick Civello 
Rating:
5.0

Everything was great Best U-Haul experience at any you all I've ever read to the truck from

paul freytes 
Rating:
5.0

Overall looks good!!!

Renato Reyes 
Rating:
3.0

Customer did not leave a comment.

John Klein 
Rating:
5.0

Marilon is a kind, knowledgeable professional.

Joseph Landry 
Rating:
5.0

Customer did not leave a comment.

Joshua Webb 
Rating:
5.0

!!!!!!!!!!

Erika Huang 
Rating:
5.0

it was great! fast service!

Debra Mendoza 
Rating:
5.0

Excellent! Marion and Sam are always super friendly and very knowledgeable! Thanks ladies!

Erin Ashworth 
Rating:
1.0

Both Marion and Samatha were rude and matter of fact when talking with me. While I observed Samatha speaking with a white woman she was courteous and sweet talking the customer. I don’t know maybe because I’m African American is the reason I wasn’t treated with the same courteousness and kindness?

Sharon Smith 
Rating:
4.0

Customer did not leave a comment.

Jamieson Wiggins 
Rating:
5.0

Customer did not leave a comment.

CHHUN THAY 
Rating:
5.0

Customer did not leave a comment.

GREGORIA MANAWATAO 
Rating:
5.0

Customer did not leave a comment.

Joyce Hawkins 
Rating:
5.0

Customer did not leave a comment.

PAUL LEE 
Rating:
5.0

Customer did not leave a comment.

Julie Janes 
Rating:
5.0

Customer did not leave a comment.

Tammy Reed 
Rating:
5.0

Your staff went above and beyond expectations. They waited past regular hours for us to return the truck and helped me with the return process. My only request is that I receive a receipt for the final bill. It went through on their computer but not on mine.

Joan DeWindt 
Rating:
5.0

Customer did not leave a comment.

Karli Thompson 
Rating:
5.0

The system was down when we came to pick up. The person improvised and made it happen with only a slight delay. We were very happy!

Helen Smith 
Rating:
5.0

Excellent professional service.

nancy rhodes 
Rating:
5.0

Thank you very much for letting me rent a truck from you. Your U-Haul truck is exactly what I needed, and really helped me during my move. I am grateful for this U-Haul location, for the kindness of the U-Haul representatives at this location, and for having an ability to rent a U-Haul truck at this location. It would have been impossible to move without U-Haul, their trucks, great pricing, and great location. Please let everyone know at this location I am grateful from them. Sincerely, John Silva-Henebry.

Leroy John silva-henebry 
Rating:
5.0

Make a note of construction nearby but let customers know access to the facility will not be impacted completely.

Julie Janes 
Rating:
2.0

I had to go back to the gas station twice to pay for gas that I did not use due to the mistake of the U-haul workers marking the gas as more than what there was when I picked up the U-haul. Not a pleasant experience with U-haul.

James Chambers 
Rating:
3.0

My original reservation was for a 15' truck pick up at this location at 5pm. When I checked in day of from my phone, I clicked through all the prompts and the location was still listed as this location. When i went there they told me the reservation had been moved to another location, which closed at 4:30pm. When i checked the text, only in the text was the reservation listed for 5pm at said new location that closes at 4:30pm. The woman working here was very helpful and was able to get me a 10' truck that was available. Once I got the truck to my warehouse and opened the back, I realized that there was hay and manure stuck all over the sides of the truck and it smelled like a barnyard animal had been in there. I did my best to brush off all the manure from the walls and sweep it out, but the smell was still there.

Kylea Borges 
Rating:
5.0

Customer did not leave a comment.

ramiro castillo 
Rating:
4.0

Customer did not leave a comment.

Consuelo Jacobs 
Rating:
5.0

great!

marc welch 
Rating:
1.0

Customer did not leave a comment.

Alejandra Deleon-Rivas 
Rating:
4.0

the app for self-pickup did not work. the van I rented smelled like a stale ashtray. Fixing these problems would be appreciated.

Adam Gillitt 
Rating:
5.0

Great Location - and excellent customer service

John Baskett 
Rating:
1.0

Don't let your customers get robbed at gunpoint!

Joshua Trevino 
Rating:
1.0

I was given a non working vehicle. I was left with non working vehicle waiting for repair for a week. Not only was I charged for the week I couldn't use the vehicle, I was charged four times the rental price.

Joshua Trevino 
Rating:
5.0

Everything was great

Thomas Leonard Joneson 
Rating:
4.0

Customer did not leave a comment.

Jim Moo Young 
Rating:
5.0

Customer did not leave a comment.

STEPHEN WACHIRA 
Rating:
5.0

great! both ladies are very kind!

Chan Seng Lathung 
Rating:
1.0

First, my rental was delayed, then I was given a truck with windshield wipers that wouldn't turn on. Right after loading the truck and I began to drive, it started to rain heavily, so I stopped and bought $38.00 worth of chamois towel, micro- fiber towels and water repellent for the windshield, so I could treat the windshield and make it possible to drive. As I was on a tight schedule - paying three guys by the hour to help me, waiting for a mechanic at the point of origen was going to cost me too much! So I drove to destination totally stressed out. Why would U-Haul reprentatives not check basic essential systems before giving a vehicle to a customer. U-Haul should refund the cost of this rental.

Norman Paine 
Rating:
5.0

I never got reimbursed for the extra gas I put in the truck. 😠

Nico Crisafulli 
Rating:
4.0

Would be nice to get a newer vehicle. This one literally had a smoking ash tray in it. 170k miles, too.

Paul Lancaster 
Rating:
5.0

Good service

WILLIAM RITTERSON 
Rating:
5.0

Customer did not leave a comment.

ramiro castillo 
Rating:
5.0

Staff were expeditious, professional & happily addressed all of my concerns.

Chris Palmer 
Rating:
5.0

Customer did not leave a comment.

DAVID SHORT 
Rating:
5.0

used 24/7 easy pick up and dropp of

Aboobakr Shahir 
Rating:
4.0

just rented some pads but a very clean place and friendly staff

tora newcomer 
Rating:
5.0

Site manager was very friendly and helpful. Van was helpful. The only objectionable thing was that the loading area was covered in sand.

Grace Helu-Lara 
Rating:
4.0

i use uhaul all the time and i always use this location they are kind, fast and effective!

Holly Deman 
Rating:
5.0

better than pickup location very kind and easy drop off we did 24/7 drop off and handed the keys over!

Nora McCoy 
Rating:
5.0

service was great was in and out fast! lady at the front was great! i think her name was Samantha. will be renting again!

Fabiola Short 
Rating:
5.0

Great service. Would be nice if opened at 0900 instead of 1000

Trevor Saxty 
Rating:
5.0

great customer service! Sam is so kind and helpful! amazing experience and will definitely recommend!

Stuart Adams 
Rating:
1.0

This is the worst u-haul experience ever. No one is ever there, they are rude, people hang up and I will never recommend u-haul at this location. TRASH!!!!!!

Norbert Grover 
Rating:
1.0

Have the trucks serve and cleaned. My truck had 2 safety issues, one headlight not working and the AC knob no functional and unable to use the defrost.

EDUARDO DELATORREGONZALEZ 
Rating:
5.0

Customer did not leave a comment.

Tina Platte 
Rating:
4.0

My only complaint they hit me with the $20 after hours fee that they didn't tell me about.

Mark Martinez 
Rating:
5.0

This is the place to go for this kind of thing, couldn’t have been an easier transaction. Easy as Sunday morning.

Andrew Kaufman 
Rating:
1.0

Too expensive, for almost 4 hours they charged me $169

Armin Farshidnia 
Rating:
5.0

I think this location is doing just fine!

David Evans 
No reviews have been submitted for this location.

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