Customer Reviews for Buds Muffler
(U-Haul Neighborhood Dealer)

91 reviews

1554 W San Bernardino Rd   Covina, CA 91722

(626) 593-5840

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(626) 593-5840

1554 W San Bernardino Rd
Covina, CA 91722

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Eder H. 
Rating:
1.0

Customer did not leave a comment.

Angie H. 
Rating:
5.0

Jesse at bud's was very courteous, clear and helpful

MARK B. 
Rating:
5.0

Customer did not leave a comment.

Melissa F. 
Rating:
4.0

Friendly and helpful

Georgia P. 
Rating:
4.0

Just make sure the cabs of the trucks have been cleaned before next customer rents the truck. Outside of that, a good overall experience.

Karen D. 
Rating:
5.0

Nothing

Francisco B. 
Rating:
1.0

Better customer service see

David I. 
Rating:
2.0

The lot was packed with vehicles and it was not clear where it would be okay to drop off the trailer. A security guard was able to help us drop it off, but it was on the very edge of the lot, partially blocking the entry because that was the only place it could be left.

elijah R. 
Rating:
4.0

Customer did not leave a comment.

Gregory V. 
Rating:
1.0

Customer did not leave a comment.

RICAVIANNCA D. 
Rating:
5.0

Customer did not leave a comment.

RUBAL A. 
Rating:
3.0

Getting my uhaul took at least 30 minutes. My contract wouldn't complete then when I cancelled to attempt to reserve it as a walk in it wasn't available. The location owner was very helpful but the online website was so slow. Then waiting for my my application to be approved took 5-10 minutes. It delayed my entire moving plan.

JUHI V. 
Rating:
4.0

Customer did not leave a comment.

Kathy P. 
Rating:
5.0

Customer did not leave a comment.

Luis F. 
Rating:
5.0

Cool place

Rolando A. 
Rating:
5.0

Customer did not leave a comment.

rose S. 
Rating:
4.0

Customer did not leave a comment.

Scott R. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
2.0

Folks there were cool and helpful, but this place is a dump. Very little parking, no clear signs, virtually no room to drop off even a small trailer. Drop-off OK I guess, but would not want to pick up there.

John M. 
Rating:
3.0

The office was cluttered and computer equipment was not working correctly

Bosco R. 
Rating:
5.0

Customer did not leave a comment.

Gilda R. 
Rating:
5.0

Customer did not leave a comment.

Gilda R. 
Rating:
4.0

Customer did not leave a comment.

Ronald S. 
Rating:
1.0

No parking. Hard to find . place felt very unsafe

Bruno R. 
Rating:
5.0

Customer did not leave a comment.

Jorge Z. 
Rating:
5.0

Customer did not leave a comment.

mike V. 
Rating:
4.0

Customer did not leave a comment.

Richard P. 
Rating:
1.0

First when I drove up I could not find the uhaul shop because it was part of his dirty muffler shop, Then the computer system was down, and Bud did not know how to do my paperwork over the phone. Then, the lights on the tow dolly did not work. Bud told me I had a blown fuse and had to go to the next closest uhaul in artesia and have them help me. I went there and found that the electrical was a good 6 inches inside the unit and another tech had to fished it out and fix the wiring. One of the safety chains then broke as we were traveling a few days later, and I had to wait until we dropped it off because we were staying at camping spots along the way and did not have time to wait for someone to come out and fix it.

Murray R. 
Rating:
1.0

There's an extra charge!

Ziwen Z. 
Rating:
2.0

The place was dark and not very welcoming. The process was easy though.

Adan M. 
Rating:
4.0

Customer did not leave a comment.

blake J. 
Rating:
5.0

Nothing at this location..Jesse was more than helpful and made everything work out perfectly..thank you for the great customer service

Sergio G. 
Rating:
1.0

Jesse failed to advise on the option to check in the truck online which would enable me to also upload a photo proving I returned the truck with a quarter tank of gas. As a result, the site advised that I returned the truck with only an eight of a tank, which was false. I am being reimbursed $30 for this error but still being charged $37.17 for the actual gas they claimed was needed to return the truck to a quarter tank. Going forward, I will never use another rental from U-Haul.

Marisa S. 
Rating:
5.0

Customer did not leave a comment.

JoAnne B. 
Rating:
3.0

Pick up location was changed from original location at last minute. Rental price wasn't the same as quoted when reservation was made. Equipment wasn't clean inside and needed to be swept out and trash removed before loading. Overall very disappointed with this transaction but unit did get the job done.

Richard G. 
Rating:
5.0

Customer did not leave a comment.

tyrone T. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Good customer n overall service easy breezy service!

Torben J. 
Rating:
5.0

Customer did not leave a comment.

Angelina C. 
Rating:
4.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

thanks

PEDRO B. 
Rating:
5.0

The guys at Buds Muffler were courteous. They even offered me some cold water. I would definitely come back here.

guadalupe M. 
Rating:
5.0

Excellent service

Jamaica A. 
Rating:
5.0

Customer did not leave a comment.

Matthew T. 
Rating:
1.0

It's understandable that the requested pickup location can be changed by Uhaul, but at least make sure that the additional item that I ordered and paid for is inside the truck and that the one-way truck has no mechanical issues. I had to pick up the truck from a extra service location designated by Uhaul, Buds Muffler. When I got home, there was no Furniture Dolly and Buds Muffler did not have any Uhaul Equipment. So we had to deal with it on our own and there was delays and did not head out until the following morning and had to buy a padlock to lock the truck. On top of that I find out Uhaul double charged me for the Uhaul movers. Then when driving the uhaul truck on the freeway the following morning, it had mechanical issues, it kept getting stuck on 5 acceleration and it would go lower after several minutes and then when I hit the gas pedal it went jump back up. By the grace of God, we got to our destination safely and went to drop off the truck to Abby's Mini Storage safely. But only to be told that the drop off is at the Chester Ave location. So apparently Uhaul changed the drop off location without informing me of the change. But Pauline of Abby's Mini Storage had exceptional customer service skills and went above and beyond my expectations and she made this bad trip end very well. She was able to resolve my concern in a timely manner and made sure I was satisfied and had left her location in a better mood then when I got there. Thank you Pauline, God bless you and Happy New Year.

FRAZIER A. 
Rating:
5.0

Buds muffler was courteous and professional. I will definitely use them again for all my moving needs and I will recommend to friends and family.

juanita T. 
Rating:
3.0

Customer did not leave a comment.

David R. 
Rating:
5.0

None the gentle man who took care of me did a very excellent job with the rental of the truck I really appreciate you being so professional and courteous he manuela. Uevas

MANUELA C. 
Rating:
3.0

Customer did not leave a comment.

richard C. 
Rating:
2.0

The facility employee did not take a walk around to look at the truck he rented to me. I found that the truck was not swept clean before it was given to me. I found that the fuel gauge readout was about 2 and 1/2 gallon less than what was on the UHaul paperwork work that I signed at the desk. (Signed without a walk around.) I later found that the Uhaul equipment truck paperwork listed a figure of 1084.0 miles out, when the odometer read 1147.0 miles on it before I left with the truck.

WALTER F. 
Rating:
5.0

Customer did not leave a comment.

Colette B. 
Rating:
3.0

Rates were not explained with all the add-ons. I felt railroaded into the extra coverage. I had all the add-ons removed which took a long time in a hot garage. Had that all been explained, the paperwork would have been right the first time and what amount I was quoted.

andrew G. 
Rating:
5.0

Very friendly staff

John C. 
Rating:
5.0

Customer did not leave a comment.

rick J. 
Rating:
5.0

Customer did not leave a comment.

Miriam M. 
Rating:
2.0

Get the address of the drop off location correct in the print-out (It said 1611 W San Bernardino Rd). Train your customer service reps not to use an impatient tone of voice because I am not seeing what the print-out says and what their script says I should be seeing.

Walter C. 
Rating:
5.0

Customer did not leave a comment.

Teresa C. 
Rating:
3.0

Customer did not leave a comment.

Alex R. 
Rating:
4.0

Price was to high paid $58 for the small truck but it says $19.99 way to much I could of used my truck:( next time. But the spot we got it from was very helpful and good

MARLENE A. 
Rating:
4.0

Customer did not leave a comment.

Michael Q. 
Rating:
2.0

The uhaul was dusty, the office was a mess and the manager was late for our appointment

Elizabeth Y. 
Rating:
3.0

Customer did not leave a comment.

ROGELIO Q. 
Rating:
5.0

She was very nice thank you

COLETTE R. 
Rating:
5.0

staff at buds muffler shop were very courteous and helpful. I would definitely recommend this location and use it again in the future.

JESUS G. 
Rating:
3.0

Customer did not leave a comment.

NANCY H. 
Rating:
1.0

Customer did not leave a comment.

KAMRAN A. 
Rating:
1.0

Business was closed when I got there. My appointment was 9:45am. Business was supposed to be open at 9am. By the time I left the area it was 10:40am. Wasted my time and late with what my appointment to pick up stuff. The employee was rude and not wanting to sweep the truck as there were small debris & dust. He was telling me that I would get it dirty anyways!

Michael S. 
Rating:
4.0

Customer did not leave a comment.

Eric M. 
Rating:
4.0

Owner was professional and friendly

BEATRIZ B. 
Rating:
5.0

Customer did not leave a comment.

JEREMY W. 
Rating:
5.0

Customer did not leave a comment.

SOLOMON T. 
Rating:
3.0

Customer did not leave a comment.

FERNANDO R. 
Rating:
1.0

This location needs to be removed as a pick up/drop off location. It's been twice that I had bad experiences with this place. A month ago I had scheduled to pick up a truck at this location, however, the person never showed up or answered their phone. I went to Covina U-Haul and they said they had to wait for him as well before. So, I had to pick up the truck in Baldwin Park, wasing 2 hours of my time. The recent time, the person was not there as well even when calling. I left the keys and the contract and locked the truck. However, I received a call the next day saying the contract was not closed out. Today I received a charge for EZ Fuel Sale of $16.50 even though I put in enough gas.

MICHAEL I. 
Rating:
5.0

Customer did not leave a comment.

maricela G. 
Rating:
3.0

Also easily found.

TSU HAO Y. 
Rating:
5.0

Entire experience was excellent, I needed truck four days early, Crystal from scheduling went over and beyound to find me the truck because Covina Uhaul could no accomodate my change of plans. Informative text messages were sent feom Bobs muffler shop, and the customer servive i recieved from Ray from Bobs muffler was excellent! I will certainly use uhaul again for my moving needs. I would call Ray first and directly through him.

MARY C. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
4.0

Customer did not leave a comment.

JOSE M. 
Rating:
5.0

Ray at Buds Muffler Shop was extremely helpful and mitigated my issue of needing a larger U-Haul with haist. I truly appreciated his help in making sure I had everything I needed.

ANTHONY N. 
Rating:
3.0

Make sure you go during business hours or it is very confusing on where to park the truck and deposit the paperwork.

HERSCHEL M. 
Rating:
5.0

Ray and his kids were helpful,friendly,professional,and my kind of people.

JERRY T. 
Rating:
5.0

Customer did not leave a comment.

Anastacio T. 
Rating:
3.0

Customer did not leave a comment.

Lorraine T. 
Rating:
1.0

The price is really high. $0.99 per mile pretty gnarly

Rony K. 
Rating:
2.0

Customer did not leave a comment.

Alex L. 
Rating:
5.0

Customer did not leave a comment.

FRAN M. 
Rating:
5.0

They were very informative and understanding. They were patient. Overall, I had a great experience.

Martha R. 
Rating:
5.0

Customer did not leave a comment.

JOANNA B. 
Rating:
2.0

Nice people but not really a uhaul center

STEPHEN P. 
Rating:
3.0

Customer did not leave a comment.

Richard E. 
No reviews have been submitted for this location.

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