Overall experience was. Great. Van was clean and ran perfect
Joseph B
Customer Reviews for Michaels Auto Parts
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
U-haul needs to fix the side mirrors. We were unable to adjust them for safe viewing when travelling. Other than that the truck was clean and ran fine. My experience with the rental process was excellent with Michaels. Mike B was pleasant and very professional during the renal process.
Kathy TInterestingly, the company considers Friday as a weekend day and the rate will be the same as Sat-Sun 0.99 per mile, not $.079. The rate at the beginning of the reservation always shows .79 but comes to .99 at the end. Also, I had to waste my time on the phone call and dispute the submission for the extra mileage in the receipt. So, always take the baseline pictures and videos of the truck.
Vladislav ZThere was an unnecessary confusion about whether they would help me get my car off the carrier. Clearer communication would have helped.
Peter Li don't blame Micheal's for the missed equipment and uhual overcharged me.
Steve s