Customer Reviews for Blacks Wrecker Service
(U-Haul Neighborhood Dealer)

173 reviews

2221 Temple Ave N   Fayette, AL 35555
(Across from KFC, Behind the glass company. No cash card only for Uhaul.)

(205) 932-3469

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(205) 932-3469

2221 Temple Ave N
Fayette, AL 35555
(Across from KFC, Behind the glass company. No cash card only for Uhaul.)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

All was good.

Willard Atchenson 
Rating:
5.0

Great people, they made it a pleasant experience.

Steven Wright 
Rating:
5.0

Customer did not leave a comment.

Amy Cochran 
Rating:
5.0

Easy drop off. And I have rented from this place before amazing service

Justin Mitchell 
Rating:
5.0

The wait time to get confirmed pick up was awful. Set me back about an hour

Jennifer Smith 
Rating:
5.0

Customer did not leave a comment.

Daniel Stanton 
Rating:
4.0

Customer did not leave a comment.

April Campbell 
Rating:
5.0

Person was friendly and helpfull

roger perry 
Rating:
3.0

Make sure have all paperwork done for a pickup. Gentlemen for Saturday pick up was nice but he had no paperwork for me to get and equipment I rented was not in the truck.

Steven Yager 
Rating:
3.0

This location was not at address provided in U-Haul app as drop-off location. There was someone at location in parking lot that helped us find out where to go. Was not an employee just acquaintance of owners. Believe better instructions could be provided and better signage at location.

Kerry Clark 
Rating:
5.0

Customer did not leave a comment.

Anya Harris 
Rating:
5.0

They were very helpful explaining how the cardolly worked. Just a good experience overall. Thank you all at Blacks for making that part of my move seem effortless.

Sherry Wiggins 
Rating:
5.0

Customer did not leave a comment.

jennifer Marshall 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY MURPHY 
Rating:
5.0

Great people to work with!!!

TINA DAILEY 
Rating:
5.0

Staff went above and beyond to help with the drop-off of a ride share. The sweetest young lady helped us with the process and we would highly recommend them.

Tina Dailey 
Rating:
4.0

Customer did not leave a comment.

Rick Dorsey 
Rating:
3.0

The only comment I had was that I feel like I was charged more than I should have been. I traveled a total of 40 miles with a 10 ft truck and it cost me 85 dollars

Justin Perkins 
Rating:
5.0

Customer did not leave a comment.

DARRELL BRITNELL 
Rating:
5.0

Used app for after hours drop off.

Chris Ordonez 
Rating:
5.0

Customer did not leave a comment.

Todd Costello 
Rating:
3.0

Customer did not leave a comment.

Aurea Sheetz 
Rating:
5.0

Highly recommend using Blacks Wrecker Service. Great customer service, and they made the rental process simple and easy. Will definitely use them again in the future.

ELIJAH CUNNINGHAM-FOWLER 
Rating:
5.0

There was an uxpected charge after I returned equipment, that needs to be discussed. It was for a small amount, just didn't know why I got extra charges???

Paula Coleman 
Rating:
5.0

They were very friendly. Very informative. Highly recommend them.

Debra Estes 
Rating:
5.0

Customer did not leave a comment.

Corene Martin 
Rating:
4.0

Customer did not leave a comment.

Brian Wagner 
Rating:
5.0

Customer did not leave a comment.

Hershal Narramore 
Rating:
5.0

Customer did not leave a comment.

mark wheat 
Rating:
5.0

The only problem I had was when it started raining the unit was leaking 2 of my big tvs got wet.

brandon smith 
Rating:
5.0

They helped us straighten out the milage and the gas problem we had from the beginning of our rental so we didn't get overcharged. They made us feel better about our issues we had and were very kind. We will definitely go back there anytime we need.

April Felan 
Rating:
4.0

Customer did not leave a comment.

Tiffany Forrester 
Rating:
5.0

Customer did not leave a comment.

Bob Miller 
Rating:
5.0

Everything was as easy as anyone could ask.

Shelton Tucker 
Rating:
5.0

Customer did not leave a comment.

Roy Mayfield 
Rating:
5.0

Customer did not leave a comment.

William Morgan 
Rating:
4.0

Customer did not leave a comment.

Robert Holland 
Rating:
5.0

Great pick up location. My only complaint is that I had to go to a different town to pick up the trailer. we ordered a month ahead from the town we live in but one day prior U-Haul changed location. Next time I will try Penske.

jackie webster 
Rating:
5.0

Hughston, at Black's Wrecker Service was great! Explained everything I needed to know. Would highly recommend here for your next move.

carl bethea 
Rating:
5.0

Customer did not leave a comment.

Amy Dozier 
Rating:
3.0

I was charged a $96.50 charge twice even though my receipt said no charge. I dropped off early, left it in good condition, and called to make sure all was well and was told it was but yet I was overcharged and can’t get an answer as to why

Lashunder Duncan 
Rating:
5.0

They are always accommodating in the office. Super easy to work with and they explain everything and answer any questions I might have

Billy Newell 
Rating:
5.0

Customer did not leave a comment.

Keith Freeman 
Rating:
5.0

Customer did not leave a comment.

Katharine Duckworth 
Rating:
1.0

Owners are rude!!

Chanda Whiteside 
Rating:
4.0

Customer did not leave a comment.

Geoffrey Williams 
Rating:
5.0

Customer did not leave a comment.

JEFFREY scott 
Rating:
5.0

Customer did not leave a comment.

Deaane Taylor 
Rating:
4.0

Customer did not leave a comment.

Randall Hall 
Rating:
4.0

Customer did not leave a comment.

Randall Hall 
Rating:
5.0

Customer did not leave a comment.

gREG Tingle 
Rating:
5.0

Customer did not leave a comment.

Keith Madison 
Rating:
5.0

Continue to keep Excellent customer service!

Lula James 
Rating:
5.0

Customer did not leave a comment.

MICKEY MORGAN 
Rating:
5.0

Super easy to drop off and very convenient that it's 24 hours because my work hours are crazy!

ANGELA DAVIS 
Rating:
5.0

Customer did not leave a comment.

Deborah Norris 
Rating:
5.0

Customer did not leave a comment.

CARLOS MARTINEZ MEDELLIN 
Rating:
5.0

Customer did not leave a comment.

Andreew Grocholski 
Rating:
5.0

It was the best experience. Friendly n fast

Heather Reeves 
Rating:
5.0

Good hometown friendly folks

Joseph Meggs 
Rating:
5.0

I had to change locations at the last minute because of truck availability. I also had to go with a smaller truck because of availability. Only issue I have is if you offer a certain truck at a certain location uhaul should try to make accommodations or don't offer the ability to make a reservation in the 1st place. When trying to schedule a move and then look around at the last minute for a truck at a different location after having made a reservation at a different location in a different town is a major inconvenience. As far as the location in Fayette, AL, Black's Wrecker Service was great to work with and very accommodating.

Thomas Clegg 
Rating:
5.0

Nothing it was flawless. Everything g went well

DAVID NIX 
Rating:
5.0

All worked out very well. Would use again.

JOHNNIE HARDY 
Rating:
4.0

Customer did not leave a comment.

Joseph Meggs 
Rating:
4.0

Customer did not leave a comment.

Andrea Haywood 
Rating:
5.0

Customer did not leave a comment.

DANIEL EVANS 
Rating:
5.0

Customer did not leave a comment.

Ann Ellis 
Rating:
4.0

Customer did not leave a comment.

john eastman 
Rating:
5.0

Customer did not leave a comment.

Tristin Bradford 
Rating:
5.0

I live in Tuscaloosa AL & reserved the truck on July 12. On July 21, I received a message that I needed to pick up in Fayette AL. A 2 hour inconvenience!

MONICA CHRYSANDREAS 
Rating:
5.0

Customer did not leave a comment.

STEVEN BROWN 
Rating:
4.0

Customer did not leave a comment.

DONNA DODSON 
Rating:
5.0

Overall exceptional service and friendly staff.

Amanda Brashier 
Rating:
5.0

Nice people and nice service. Highly recommend.

SILVIA KUSADA 
Rating:
5.0

They were very helpful - and apologetic that we had to drive from Tuscaloosa to pick up the truck. Being called by national or Tuscaloosa reps an hour before our reservation to be told we didn't have a vehicle to pick up was aggravating. Blacks Wrecker Service was excellent in getting us set up.

Thomas Lineberry 
Rating:
5.0

We forgot to rent hand trucks for washer and dryer and deep freeze .sure would of been handy.maybe y’all could recommend them some people just get so busy when starting to move they forget so much they need

Deborah Oelberg 
Rating:
5.0

You did great!

Shelton Tucker 
Rating:
5.0

Excellent personnel and service.

Ray Waldrop 
Rating:
5.0

UHaul thank you for all the help and support you offered gave us on this move that was quick and unplanned. You saved our lives with all your help on both ends.

GILLIAN VAUGHN 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY MEHERG 
Rating:
5.0

Customer did not leave a comment.

Shaunta Burris 
Rating:
2.0

Don’t book your trucks until you actually have them. Had to go to three different locations to actually find the truck we reserved.

SHERWYN WILES 
Rating:
5.0

Customer did not leave a comment.

Donald Thompson 
Rating:
5.0

Customer did not leave a comment.

Amanda Duncan 
Rating:
3.0

Truck was dirty and not swept out

Judy Schofield 
Rating:
3.0

Well I didn’t realize that I only had 6 hrs to have the uhaul or I would be charged more money.

Tena Tucker 
Rating:
5.0

Customer did not leave a comment.

JAMES VANN 
Rating:
5.0

Customer did not leave a comment.

Bill elam 
Rating:
4.0

Customer did not leave a comment.

Kevin Whiteside 
Rating:
5.0

Jimmy Black has been in operation for many years and has always provided good service. I recommend anyone to them for there services!

DANIEL GANN 
Rating:
4.0

Customer did not leave a comment.

Jeffery McDonald 
Rating:
5.0

Customer did not leave a comment.

Margaret Davis 
Rating:
5.0

Customer did not leave a comment.

John Underwood 
Rating:
3.0

I was to pick this trailer up in Tuscaloosa you said it was there and all was ok then you called and said no you have to drive 64 miles to another location to get it , how would you like to have to do that????

william DRUMMOND 
Rating:
3.0

Customer did not leave a comment.

Suzanne Link 
Rating:
3.0

No one there. Called the next morning at 8am no one there. I hope you got the trailer

Carl Sawyer 
Rating:
5.0

Customer did not leave a comment.

shandrenma smith 
Rating:
2.0

I ordered the truck on Monday to pick up Wednesday. I was told online that the truck would be at Blacks Wrecker Service on Wednesday by 9 AM. I never received a call on Tuesday like the email/website said I would to keep me updated. I tried to call Blacks Wrecker Service on Tuesday around 5, since I was informed that I would be contacted by 6:30 to ask if they knew anything about the truck and was met with a very short, “no, they’ve all gone home for the day.” I don’t know if I was supposed to receive a call from UHAUL the company or Blacks Wrecker Service, but either way, no contact was made with me regarding where to go the next day to pick up the truck. I arrived at Blacks Wrecker Service on Wednesday morning at 9 AM and told him I had ordered a truck and he had no idea what I was talking about. So I checked online and discovered that the truck was in Winfield, 30 minutes away. No one ever got in contact with me to let me know that. Please, be sure to make contact with people if you say you are going to make contact with them. Other than that, the truck worked well and did what we needed it to. Thank you.

Joel Haney 
Rating:
5.0

Customer did not leave a comment.

James Grogan 
Rating:
5.0

Give the young man a raise. He was very nice and polite !

Allen Nelson 
No reviews have been submitted for this location.

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