Customer Reviews for Stony Hill Hardware
(U-Haul Neighborhood Dealer)

1,900 reviews

34 Stony Hill Rd   Bethel, CT 06801
(One mile away east of exit 8)

(203) 297-6771

Office Hours

  • Mon-Sat: 8 am–4:30 pm
  • Sun: 9 am–2:30 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(203) 297-6771

34 Stony Hill Rd
Bethel, CT 06801
(One mile away east of exit 8)

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–4:30 pm
  • Sun: 9 am–2:30 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Michael Failla 
Rating:
5.0

It was a very good experience. Quick nice clean truck facility was very informative and great help

Sherry Gonzalez 
Rating:
5.0

I use U-haul yearly. This is by far the best run location I have experienced. The customer service went above and beyond even in the middle of a very busy pickup rush. Definitely use this location if you have the choice.

Adam Lewis 
Rating:
4.0

Customer did not leave a comment.

Michael Jacobson 
Rating:
5.0

I would rent from Ron and Carolyn anytime! Equipment was ready to go and Ron even warmed it up for me and made sure the mirrors got adjusted for someone vertically challenged. Kuddos to Stony Hill Hardware and Uhaul!

Linda Biscoe 
Rating:
5.0

Customer did not leave a comment.

Ronald Neumuller 
Rating:
5.0

Shop owners were fantastic.

Scott Ames 
Rating:
5.0

Great service

John Celli 
Rating:
5.0

Customer did not leave a comment.

Kevin Rabito 
Rating:
5.0

Customer did not leave a comment.

Scott skrzypczak 
Rating:
5.0

Very nice. Did a walk around and noticed other damage. They marked the additional spots. Also, very helpful in providing helpful tips in terms of routes, etc.

George Trinidad 
Rating:
5.0

Customer did not leave a comment.

Joseph Schmitt 
Rating:
5.0

My move took three days longer than I expected and they were professional and polite. Wonderful people to work with

Barb Murphy 
Rating:
5.0

Customer did not leave a comment.

Kathy Bonsignore 
Rating:
5.0

Customer did not leave a comment.

Marcos Borges 
Rating:
5.0

Stoney Hill Hardware and U Haul Is a family owned and operated local business I would recommend to anyone needing advise on a home oroject. . We have rented U Haul vehicles many times and have always found them to be accommodating and professional with any situation that may arise. If you want to be treated like a valued customer this is the local business to use. D. Seib

Doreen Seib 
Rating:
5.0

Customer did not leave a comment.

Leigh Price 
Rating:
5.0

Customer did not leave a comment.

Jill Linder 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Kaplan 
Rating:
5.0

Customer did not leave a comment.

Kathryn Negele 
Rating:
4.0

Customer did not leave a comment.

Cara Clarke 
Rating:
5.0

Customer did not leave a comment.

fernando morales 
Rating:
5.0

Customer did not leave a comment.

allison sagnelli 
Rating:
5.0

Customer did not leave a comment.

RENEE RATTRAY 
Rating:
5.0

Customer did not leave a comment.

Michael Failla 
Rating:
5.0

Great service. Wonderful experience. Loved the hardware store, Truck was ready and did the job.

Jerrod Anderson 
Rating:
5.0

Customer did not leave a comment.

Steven Haas 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER DEIMEL 
Rating:
5.0

Aside from proximity-These folks are friendly and accommodating…Why rent from anyone else!

Jacques Dickinson 
Rating:
5.0

Nothing

ronaldo demasi 
Rating:
5.0

Online explanations about fees were very confusing. Owner explained it very well.

Ken SanGiacomo 
Rating:
5.0

Great customer service.

Richard Asetta 
Rating:
5.0

Customer did not leave a comment.

Michael Failla 
Rating:
5.0

Customer did not leave a comment.

David Wolff 
Rating:
5.0

Customer did not leave a comment.

Bernard Smyth 
Rating:
5.0

Made it easy!

dennis cady 
Rating:
5.0

Customer did not leave a comment.

Sukru Unluturk 
Rating:
5.0

Customer did not leave a comment.

RUDOLPH HAFKEMEYER 
Rating:
5.0

The people we dropped the keys off with were wonderful and very helpful.

Richard Caruso 
Rating:
5.0

Customer did not leave a comment.

Thomas Zito 
Rating:
5.0

Customer did not leave a comment.

Louis Valenti 
Rating:
4.0

Customer did not leave a comment.

Daniel Ninos 
Rating:
5.0

Customer did not leave a comment.

Fecundino Paulino 
Rating:
4.0

Customer did not leave a comment.

Kelly Neal 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Krainz 
Rating:
5.0

Everything was great. We are so grateful. The Hasselberger Family

Julie Hasselberger 
Rating:
5.0

The owners were extremely nice and friendly. They help hook up the trailer and made sure all lights were working perfectly! They couldn’t have made the rental experience any easier!

Nathaniel Miller 
Rating:
5.0

Carolyn, Ron and Emily are always so accommodating and a pleasure to work with.

Diane Gaudett 
Rating:
4.0

Customer did not leave a comment.

Jeffery Jorgenson 
Rating:
5.0

Customer did not leave a comment.

David Dickson 
Rating:
5.0

Customer did not leave a comment.

Robin Montgomery 
Rating:
5.0

Customer did not leave a comment.

Susan Torrey 
Rating:
5.0

I called last minute and they were able to move some things around to accommodate me. Very much appreciated !!!

BARBARA MAHONEY 
Rating:
4.0

The service in that area is weak making it difficult to complete mobile process. Took about 20 minutes to check in and another 30 to check out.

Stephen Vrablic 
Rating:
5.0

The couple that owns Stony Hill Hardware are first rate people and are always very helpful.

WILLIAM SHANKS 
Rating:
5.0

Great customer service and support

David Strattner 
Rating:
5.0

Customer did not leave a comment.

VICTORIA ZANDONELLA 
Rating:
5.0

Customer did not leave a comment.

David Wolff 
Rating:
3.0

Accusing me of equipment that I never rented. Ask me twice rudely. Until he relized the truck was a different # and doesn’t even apologize!

Mujdat Peker 
Rating:
5.0

Customer did not leave a comment.

Anthony LEUCI 
Rating:
5.0

Everything was as easy as good be

margaret dodaro 
Rating:
5.0

Excellent job all around. I'll be sure to leave a nice review on Google as well.

Gregory Golda 
Rating:
5.0

Customer did not leave a comment.

John Reilly 
Rating:
5.0

Customer did not leave a comment.

Briana Castellano 
Rating:
3.0

Rent is little higher than home depot n lowe's.need hours rate.

DAWA SHERPA 
Rating:
5.0

Customer did not leave a comment.

Russell Caram 
Rating:
5.0

Location was great! Very friendly and fast service!!

Chris Duncan 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER WALSH 
Rating:
5.0

Customer did not leave a comment.

Cindy Phelps 
Rating:
5.0

No issues terrific customer service

Bill Ross 
Rating:
5.0

Customer did not leave a comment.

Paul Ribeiro 
Rating:
5.0

Customer did not leave a comment.

eduardo franca 
Rating:
5.0

Customer did not leave a comment.

Stephanie Rossi 
Rating:
5.0

Must be the 12th time I've rented from Stony Hill Hardware in the last four or five years. Always a pleasant experience, trucks are ready, clean, and convenient. Best in the area in my experience. I wouldn't go anywhere else.

Gregory Piaz 
Rating:
5.0

Customer did not leave a comment.

John Bennett 
Rating:
5.0

Customer did not leave a comment.

JoAnn Marano 
Rating:
1.0

I stood at the counter with three people staring at me. Nobody asked "Can I help you." After an awkward thirty seconds staring, I finally asked "Do you work here or are you just customers in line?" One man said, "No we live here." I tried to hand him the paperwork and he made a joke and said "We don't need paperwork besides most people just steal the trucks and resell them in California. Just give me the keys." He continued to check the vehicle and dismissed me. "You'll get your paperwork in email." So I left with no receipt....no nothing! I told him that I replenished the gas tank to half tank, where it was when I picked the truck up in Fishkill. I only drove 50 miles. My gas cost was $30 at the pump. Replenished. When I got home, I received an email explaining that I was charged an additional $30 for gas by uhaul?!!!! Not right at all. Terrible service. 50 mile drive cost me $50 in gas. One dollar per mile?????? No way unless there was a hole in the gas tank? I am requesting a refund of the gas charged upon my return. I filled it to where it was and should not have incurred thr extra charge. This hardware store put their hand right in my pocket and went for my wallet.👎

REV. ROBERT SCHROEDER 
Rating:
2.0

The box truck we rented had a leak and our boxes got wet. The owner didn't seem to care and send to contact U-haul. Will not be dealing with them again.

Nicole Ward 
Rating:
5.0

Customer did not leave a comment.

James Tornatore 
Rating:
5.0

The people at this location , Stineyville Hardware are the best, knowledgeable, helpful, friendly and hard working!

James Costa 
Rating:
5.0

Customer did not leave a comment.

Eileen Jelinski 
Rating:
5.0

I love renting from this location. The staff are wonderful and helpful! Thank you for a great experience.

Cynthia Henke 
Rating:
5.0

Very efficient young lady checked us out, explained all the charges to us and helped hook up the trailer. She was awesome!

Eve Sarra 
Rating:
5.0

Customer did not leave a comment.

Almeda Standt 
Rating:
5.0

Customer did not leave a comment.

John Wolk 
Rating:
5.0

Customer did not leave a comment.

RICHARD HASENEY 
Rating:
5.0

THANK YOU TO RON AND TEAM -UHAUL !! SEE YOU NEXT TIME I NEED A TRAILER

RICHARD KERSTEN 
Rating:
5.0

Quick counter process. The truck was checked and ready to go

Eddie Jon 
Rating:
4.0

Customer did not leave a comment.

Dennis Bloom 
Rating:
5.0

Customer did not leave a comment.

Jesus Del Val 
Rating:
5.0

Customer did not leave a comment.

Katherine Williams 
Rating:
5.0

Customer did not leave a comment.

David Wolff 
Rating:
5.0

Thank you.

Jeanine Hayes 
Rating:
5.0

The pickup was easy and they explained things well. The equipment was clean, well maintained, and easy to use.

Philip Prout 
Rating:
5.0

Customer did not leave a comment.

GUY MONTEIRO 
Rating:
5.0

Customer did not leave a comment.

JOHN ZANELLA 
Rating:
1.0

I have been charged 3 more times on my debit card for no reason and was overcharged in the first place this will go to the better business bureau asap

Bill Schofield 
Rating:
4.0

Need to add local wifi for customers to login to complete the check in and out process when the location is not open. you could assign login and password in an email prior the cell service was not too good and took several attempts to check in and had to walk around to find a good signal.

thomas gaipa 
Rating:
5.0

Customer did not leave a comment.

Daryl Maurath 
Rating:
5.0

Customer did not leave a comment.

Pj Schrull 
No reviews have been submitted for this location.

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