Customer Reviews for Best RV and Self Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

I was content

Rating:

3.0

The truck that I rented TM 6826 H has a major hole in the gas fill up hose. Several gallons spilled onto the ground when trying to fill up. This vehicle needs to be pulled from service until it's repaired. I was able to get it back to the 5900 Esperanza Ave, Whittier, CA 90606 rental location

Rating:

5.0

good custumer service

Rating:

5.0

I feel the service is good and they are very good at explain the cost and steps needed to return the truck.

Rating:

5.0

Jesse was amazing, super helpful and very knowledgeable.

Rating:

1.0

Charged me for 2 days and for double the equipment and i didn't even use it or take of tag

Rating:

5.0

Customer service was awesome the young lady was very polite and professional. Unfortunately I was under the impression that I was be able to drop off the U-Haul at a location in La habra where I moved to you but because I had it reserved I was told when I called the number of the young lady gave me that I was told I have to take it back to that location on Esperanza so I had to double back and of course use more miles which costs more money than I really did not have but I was able to pay it I was just a little disappointed with that cuz seems like any way to get a buck out of people in any manner this was one of them it seemed like to me that's the way I felt I was happy with what I was quoted and paid but again I didn't know I had to backtrack back to Whittier to drop off the U-Haul when I moved to La habra but I'm over it I just felt it wasn't fair and it wasn't explained clearly cuz the young lady was under the impression that I could just call the 626 number that she gave me unless she actually really knew that that was going to be the outcome of it and just go through the motions but it cost me an additional $15 plus we put in gas and went over the amount that was in the tank the next time I'll know better just to put in the right amount and to make sure I get all the facts correctly

Rating:

1.0

I reserved a 15' truck on Jan 13th online, using our corporate account. On Jan 19th, when my husband arrived to pick up the truck; and 45 minutes later, he was helped! He was told that there was no such corporate number, so the person canceled the order (#22343786) and created a new order. The truck was returned on Jan 20th before 5:30 pm, and today Jan 21st, we received an email with the charges of $316.69 (#87084254). Wow!! This is unacceptable! I did what I was supposed to do and used my corporate account. Why this person felt he could cancel it and issue another order just to charge us more money is unsatisfactory!! In all the years that we have been renting from you, we have never been treated like this. The person in that Whittier location treated us like if we were falsifying our information. Terrible service!! Plus, we made a reservation because we had employees working and on the clock and didn't have time for this. So when my husband had to re-do the order, it took a little over one hour to complete the transaction (see invoice). Our employees were sitting around waiting for us. My husband arrived at 9:30 am when the store was scheduled to open, and as you can see on the invoice it was 10:25 am when the attraction was completed. I am very upset, and I need your help. This has to be resolved with a better outcome. Please!!

Rating:

5.0

Jesse was amazing. He was so friendly and helpful. I would rent from this location again simply because of him. The truck needed to be washed and had no wiper fluid. The gas tank has less than 1/4 tank to start. That’s stressful stuff when you have a short window for a rental. Next time I’ll bring paper towels and window cleaner.

Rating:

5.0

Easy check in/check out. Nice staff. No complaints.

Rating:

5.0

Great customer service. Thank you

Rating:

3.0

The location is not very convenient very small parking for customers.

Rating:

5.0

Excellent customer service Friendly Very helpful

Rating:

4.0

The woman that attended to me was very knowledgeable and made the check out process quickly.

Rating:

3.0

I was charged and extra $5 for the drive from my new address to where the truck was dropped off. I was not happy about the extra charges for "extra miles" driven when it was the miles to drop off the truck and I paid $15 to fill the gas. There's extra hidden costs that are not cool.

Rating:

1.0

Location was filthy, customer service was not friendly and denied our request to do a walk through of the vehicle, stating that the "manager already did a walk through".

Rating:

3.0

U-haul are thieves.

Rating:

3.0

Anything that has to do with u-haul gets a bad rating from me.

Rating:

1.0

Never. while returning the truck to the exact uhal location on our order. The man refused to take the truck because he wasn’t expecting us. Had to call corporate who told me I was in the right place. An he still refused to take it. Horrible experience. Will encourage everyone to not use Uhaul. It’s the not worth the stress. Unacceptable from such a big company.

Rating:

3.0

Disappointing experience. We went a total of 11 miles round trip, put 2 gallons of gas in the truck ACROSS THE STREET from the rental location, and Raymond proceeded to charge us for fuel regardless. I presented My receipt with time/date stamp, and he did not care. I feel That this location steals from its customers and perhaps not enough people realize it. Will never do business with this location again.

Rating:

4.0

Lower costs.

Rating:

1.0

The man at this location.. had horrible customer service... didn't explain cost thoroughly .. made no eye contact.. I walked out with him to inspect the truck and he let the door close on me. Shows no respect and lacks common professionalism

Rating:

4.0

The original location I reserved at (in Downey, CA) did not have the Cargo Van, and never bothered to contact me to coordinate an alternative location. I would have not even known if I didn’t call to confirm my reservation. Quite disappointing service. Customers expect better service from a premier rental company! Let’s do better next time, U-Haul!

Rating:

5.0

great costumer service. thank you

Rating:

5.0

This was a great experience. Ray was awesome and very professional. We will be back to rent this van again. Thanks!

Rating:

3.0

Staff needs to be professional and address customers by name. Staff needs to communicate with one another instead of showing disdain for one another.

Rating:

3.0

my confirmation: "You are scheduled to pickup your equipment at Best RV & Self Storage on Saturday, October 28, 2017 at 10:00 AM for 6 hours ." When I arrived, I was first told that I had no reservation. When I persisted, I was then told that my reservation was moved to another location. When I found the new location, I waited over an hour to be helped. I had no warning that my reservation was altered; not a voice mail, email, no attempt to contact me.

Rating:

3.0

The tire was flat. I had to go out of my way to take it to a gas station and fill it. Those miles were not deducted or discounted.

Rating:

5.0

Thank You!!

Rating:

1.0

they need to cater more to the customer.

Rating:

1.0

Very bad experience! Hidden location, front of the office staff is very sarcastic and uninviting. Will never use services from Uhaul again.

Rating:

5.0

This location has very nice, friendly and helpful staff.

Rating:

2.0

Unfortunately as result of not originally including dolly with truck order as requested I had to rent dolly in San Pedro then deal with all the confusion regarding return of dolly. I returned dolly to same location I returned truck but UHAUL wanted me to return dolly to different location. I've spoken to CS several times and responded to emails and hopefully all clear now but what a pain.

Rating:

1.0

Customer service was horrible both on phone and at location. I rented it for 24hrs and my return time was 23hrs. I was going to be an hour late and when I called they said either way I'm being charged another day. I told them if that's the case then I'll turn it in tomorrow and was told that I'm not allowed to do that and to return it asap. Never renting from uhaul again especially an authoritzed dealer

Rating:

4.0

Onsite helper Johnny was great. AC malfunctioned, blew hot air on a hot day. Very uncomfortable.

Rating:

1.0

Improve on good customer service and courtesy.

Rating:

3.0

The location of the pick up site was difficult to access.

Rating:

4.0

The Place was hard to find due to Whittier not having sign with name of street.

Rating:

2.0

Tell him to remove the religious artifacts when representing U-Haul. It is offensive.

Rating:

5.0

The best service hands down. Tiana and Ed rock!

Rating:

4.0

Everything was great but the price.

Rating:

5.0

Nothing. My service here was awesome!!

Rating:

5.0

T. Alexander made the rental experience great! Very nice to work with. Thanks so much.

Rating:

5.0

The two staff members were the best. There was a tiny setback with my reservation. Ed was able to make the proper call and got it handled. The other female staff member whose name esacpes me was very friendly and attentative. If this was a point scake based off 10 they would be 15.thank you so much and wikk be back if I need a truck.

Rating:

5.0

Everything was amazing. I couldn't ask for better service. A shout out to Ed.

Rating:

5.0

This is the best location I've ever been to. Service was great, Ed went out of his way to help me and did everything he could to keep the prices down. WOW!

Rating:

5.0

Ed's customer service was above anything I've seen in a long time. Nice, professional and very helpful made my move easier. Thanks Rudy tovar

Rating:

5.0

This is my favorite location because the trucks I've rented have always been exceptionally clean, the associates go out of their way to help in any way they can, they explain everything very clearly & they're very professional.

Rating:

3.0

Pricing is terrible. Would never recommend this company to anyone.

Rating:

1.0

My reservation was incorrect, I asked for a 17' truck and was forced by the clerk to take a 14' truck instead, I was over priced from my original quote and to make things ever worst, when I tried to return the truck, the location 'close early due to a christening', so I had to return the truck today making me have to take time off from work and lose out on the time I had to take. I in turn filed a claim (#xxx392) and your customer service rep Samuel Cocchi was arguing with me instead of trying to help ease the situation. I'm so disappointed. I will never rent from you again and will do my best to tell every one I know the horrible service I've received from u haul.

Rating:

4.0

Ed explained to me that the tow/haul functions showed have been explained to me. I ended up putting $28.00 worth of gas, because I was not told how to turn this function off, therefore I probably used more gas than I needed to.

Rating:

1.0

I am very disappointed to say that I felt that I was taken advantage of by a staff member name Joe he was very rude and insulted me In front of my . He ran out if the office to yell at me. Then is when I decided just to leave. He charged me a $35.00 cleaning fee for the truck the was cleaned out by myself and I do have the photos to prove that the truck was in the same condition as it was received. Upon arrival of picking up the uhaul truck the truck keys were handed over to my son who is only 17 years of age and not a licence driver. When my nephew was the only one with the license and should have been instructed on how to use the truck instead of my son. I do not recommend the haul location to single lady's I was not the only victim there was another woman that left her cell phone and was TOLD by the staff that she was not getting it back because the storage unit was not swept out. Staff is rude, no smiling faces, no customer service at all. I truly believe that they are scamming those that appear to look weak!

Rating:

1.0

The first question was how you rate this location. I rated it poor because the location itself is poor, not the facility or the representative . I had an overall great experience. The location is hard to get to, and can easily be mistaken as the freeway entrance. Your representative was very courteous and professional. Thanks to Joe Galvan your representative my experience was very good, and I would reccomend others to this uhaul facility.

Rating:

1.0

Dishonest, unethical, crooks. Never, never use the 24 hour drop off, especially this location. Phone call made, email sent, no response to complaint made.

Rating:

1.0

The location was supposed to be open but it was not. I had to call the 800 number for assistance. We ended up parking the truck in the driveway and locking the blankets in the cab, which seemed risky to us. There was no lock box but we slid the keys through the mail slot. Others were also there in the same situation. It seems the owner took the holiday off but corporate was not aware of the situation. Phone person was helpful and encouraged us to simply leave the van.

Rating:

5.0

everything is great. 100% grade on customer service. Very good people. They know how to work with others.

Rating:

5.0

Everything went great! The gentlemen Joe was very helpful and patient. This was my first time using a uhaul and i would definately use it again for future reference. Thanks again!!