Customer Reviews for Bear Valley RV & Self Storage
(U-Haul Neighborhood Dealer)

275 reviews

18435 Bear Valley Rd   Hesperia, CA 92345
(Across From Victor Valley College, Just west of Jess Ranch)

(760) 241-0465

Office Hours

  • Mon-Fri: 9:30 am–5 pm
  • Sat: 9:30 am–4 pm
  • Sun: 9:30 am–2 pm

Services at this Location:

Contact Us

(760) 241-0465

18435 Bear Valley Rd
Hesperia, CA 92345
(Across From Victor Valley College, Just west of Jess Ranch)

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am–5 pm
  • Sat: 9:30 am–4 pm
  • Sun: 9:30 am–2 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Nothing

JOSE CORTEZ 
Rating:
5.0

Customer did not leave a comment.

Dan Hancock 
Rating:
5.0

Customer did not leave a comment.

Dennis Silva 
Rating:
5.0

👍.

Yurik Arutyunyan 
Rating:
5.0

Customer did not leave a comment.

Alan Figueroa 
Rating:
5.0

Was an easy process from beginning to end…

Michael Andrews 
Rating:
5.0

Margarita was awesome

Jessica Holt 
Rating:
1.0

Customer did not leave a comment.

Daisy Torres 
Rating:
4.0

Customer did not leave a comment.

CHRISTINE ROGOS 
Rating:
5.0

Great customer service

Robert Gleeson 
Rating:
4.0

Fix the app. The app and the website say two different things even though you're logged in to the same account. Also, the customer reps over the phone need better training because they say one thing and do another. My reservation was changed 3 times because of the wrong place and time they put in. I needed to move my stuff by a certain day and time because I was moving out of state and my reservation was wrong. I had to drive an hour away just to pick my truck up when it was originally 4 mins from my house. This made me fall behind schedule by 6 1/2 hours because I was on the phone all night trying to resolve this to no avail. The good thing is that these trucks are three seaters because I would have gone with another moving company. The other companies I spoke to had better deals but only two seats. In the end it all worked out but it was a huge headache on top of the move.

Roberto Espinoza 
Rating:
5.0

Not only was the process convenient, but both employees I dealt with were extremely helpful and kind. GREAT service. Thank you.

David Olney 
Rating:
5.0

Can't think of anything

Michael Murphy 
Rating:
5.0

Customer did not leave a comment.

Robert Kelly 
Rating:
2.0

Difficult to find.

LAURA WALKER 
Rating:
5.0

Customer did not leave a comment.

warren wilken 
Rating:
5.0

We felt that U-Haul does their very best to accommodate its customers. Their prices are fair, and their equipment is great and in good working condition. We will rent from them again.

ANTHONY ALBITRE 
Rating:
5.0

Great friendly service

Luis DOMINGUEZ 
Rating:
5.0

Very professional, easy and quick. Would definitely recommend.

Carmelita Johnson 
Rating:
5.0

Customer did not leave a comment.

Connie Lopez 
Rating:
5.0

Perfect customer service.

Cesar Hernandez 
Rating:
5.0

Customer did not leave a comment.

Taneshia Mason 
Rating:
2.0

There is no signage on Bear Valley Rd, the road one must take to get to the return location, which sits perhaps 1/8 of a mile up a hill and around a curve from Bear Valley Rd. It was very confusing even with my GPS system. The attendant told me I had to pay for excess miles. I refused because I drove the truck from the pickup location to home, loaded the truck and drove it to my destination, unloaded it and returned it. Perhaps, among other inaccuracies, the system algorithms calculated the trip mileage from the pickup location instead from the town in which I lived, the pick up location I listed when I reserved the truck.

John Bentz 
Rating:
5.0

Customer did not leave a comment.

Michael Velarde 
Rating:
5.0

Vehicle operated fine but two issues: 1. low tire inflation light on dashboard was on and remained on for use of vehicle. Employee checked each tire pressure and we determined the tire pressure was good. So, minor thing, but vehicle should have been serviced to eliminate tire pressure warning. 2. Air conditioning shut off 2 or 3 times during trip of 141 miles round trip. Lastly, Sharron, who assisted with this transaction was very helpful, polite and professional. Enjoyed working with him. Everything worked out fine.

Jay Hadley 
Rating:
4.0

Customer did not leave a comment.

Georgina Navedo 
Rating:
5.0

Customer did not leave a comment.

Adam Stiltner 
Rating:
5.0

The best

KENNETH RHODES 
Rating:
3.0

Customer did not leave a comment.

GAYLORD MEYERS 
Rating:
4.0

Lower prices

Clinton Taylor 
Rating:
4.0

Staff was friendly

anthony elliott 
Rating:
5.0

Customer did not leave a comment.

MARK EWING 
Rating:
5.0

Customer did not leave a comment.

DANIEL LARA 
Rating:
2.0

The only reason I gave it a below average score was because my pick up location was changed at the last minute, which caused me to drive more miles than I planned for. I had to pay 19.46 in extra miles that again I did not plan for so that really upset me. The lady was nice though. That was the only good thing.

RICKEY LEE 
Rating:
5.0

The lady behind the counter was very kind and very helpful thank you very much

MINDY LEAF 
Rating:
5.0

Customer did not leave a comment.

MICHAEL RETT 
Rating:
5.0

Customer did not leave a comment.

ROBERT WILDE 
Rating:
5.0

Customer did not leave a comment.

Carlos Collazo 
Rating:
5.0

Keep promises towards reservations. I was only in Hesperia because the reservation I made, 3 weeks in advance, in Barstow wasn't available for the trailer I wanted. I don't understand how I can make a reservation with ample time, and have to drive an additional 140 miles out of my way for a trailer I reserved much closer to my location.

PHARAOH AKEBULAN 
Rating:
3.0

Dropped off after hrs

Aaron Abadhuerta 
Rating:
5.0

Customer did not leave a comment.

JAMES FENELON 
Rating:
5.0

The representative that help me out was the best I’ve ever encountered

RANDY JARVIS 
Rating:
5.0

Customer did not leave a comment.

Sarah Ames 
Rating:
5.0

Customer did not leave a comment.

KIRYL SAUCHYK 
Rating:
1.0

I returned my U-Haul on 05/08/21. The rental agreement was until 5/09/21. I got charged on 05/09/21 for an extra day because they checked it in late. I checked it in myself online and even spoke to the female at this location. Now, I’m fighting to get my money back. This place is a joke. I will probably not rent a uhaul again.

SAMUEL GARCIA 
Rating:
5.0

Customer did not leave a comment.

Don Zimmer 
Rating:
1.0

Customer did not leave a comment.

Robert Copas 
Rating:
5.0

Customer did not leave a comment.

JAIMIE LESTER 
Rating:
5.0

Excellent service

RENATO SAMANIEGO 
Rating:
5.0

Customer did not leave a comment.

Adrian Baca 
Rating:
5.0

Customer did not leave a comment.

dennes amaya 
Rating:
5.0

Everything went smooth from the time of reservation, pick up & drop off. I haul people were very pleasant which surprised me very much. What a change from the my last experience. Hurray, Uhaul !!!😊😊👍🏾👍🏾

ANTONIO ABIOG 
Rating:
5.0

Customer did not leave a comment.

Jacalyn Garcia 
Rating:
3.0

The truck I received had some damage on the passenger side. It was brought up before we drove away and when I dropped it off in Whittier they said there was no record of the damage. I hope they do not try and stick me with the repair cost

Juan Rivera 
Rating:
5.0

Customer did not leave a comment.

Veronica Tait 
Rating:
5.0

Please Use Me as an Example of a Very Satisfied Customer, When Ever my Wife is Happy I am Ecstatic And She was Very Please With the Result. I Thought we Would Need an Extra Day But the move was so Smooth ???? That we Didn’t.

Daniel Etheridge 
Rating:
5.0

Customer did not leave a comment.

Mark Phillips 
Rating:
4.0

Customer did not leave a comment.

Daniel Larsen 
Rating:
3.0

don't have any

jesse byrd 
Rating:
5.0

Customer did not leave a comment.

William Cornick 
Rating:
5.0

The gal that worked at the counter of the facility was amazing!!!

Freda Chamberlin 
Rating:
5.0

Excellent service

Cesar Torres 
Rating:
5.0

Rep. was professional , articulated what was expected of me. Excellent customer service skills.

Carrie Osborne 
Rating:
5.0

Not much.all went well.thank you.

Tom Bond 
Rating:
5.0

Customer did not leave a comment.

tina west 
Rating:
4.0

Customer did not leave a comment.

Eric Rodriguez 
Rating:
2.0

Having reliable and accurate online preorders. Appliance dolly not available when I reserved / ordered one. Ordered 20' and got 26'. Person almost forgot to put normal utility dolly in the truck.

Sabina Perezcarro 
Rating:
5.0

The staff were friendly and courteous. Thank you so much.

Melania Lopezmolina 
Rating:
5.0

Customer did not leave a comment.

jack jernigan 
Rating:
5.0

Customer did not leave a comment.

james hubbard 
Rating:
5.0

Customer did not leave a comment.

eugene maze 
Rating:
4.0

I had scheduled my pickup for 8:30 am and wasn't notified that they didn't open until 9 am. I had scheduled it early as the temperature here are reaching over 100 degrees and didn't want to over heat my workers. The two women that I dealt with were very professional and a pleasure to work with.

Scott Drake 
Rating:
5.0

Customer did not leave a comment.

Ira Green 
Rating:
3.0

Did not offer equipment needed for a successful move. Equipment ordered in advance online but not available at location.

Paul Osterman 
Rating:
4.0

Customer did not leave a comment.

Ricky Montanez 
Rating:
4.0

Customer did not leave a comment.

austin lee 
Rating:
5.0

Excellent service

elizabeth tinsley 
Rating:
5.0

The young lady was very professional and helpful as towhat equipment would be required for what we needed to do.. i truly am sorry as I can not remember her name.

LEO WALKER 
Rating:
5.0

Customer did not leave a comment.

PHILIP ROGONE 
Rating:
5.0

Customer did not leave a comment.

Leticia Caamano 
Rating:
3.0

Customer did not leave a comment.

jillian granados 
Rating:
5.0

Customer did not leave a comment.

Erica Casillas 
Rating:
5.0

Customer did not leave a comment.

MARGARET KEAN 
Rating:
5.0

Double check the tires for air pressure and nails. There was a nail in the left rear outer tire.

Dennis Lee 
Rating:
5.0

Could not get any better service.

Linda Cook 
Rating:
3.0

Customer did not leave a comment.

gino dixon 
Rating:
5.0

Customer did not leave a comment.

desa johnsonwaller 
Rating:
5.0

Customer did not leave a comment.

Mario Ramirez 
Rating:
5.0

Customer did not leave a comment.

DAVID CHODOROFF 
Rating:
5.0

The representatives at this location were awesome! Incredibly helpful and personable. We move a lot so we will be sure to use this location in the fiture!

Brooke Tuaau 
Rating:
5.0

Customer did not leave a comment.

stephen wolcott 
Rating:
3.0

The girl was so embarrassed because someone left the trailer full of trash she cleaned it. I think she should get a raise.

Quintin Gatewood 
Rating:
5.0

Excellent customer service! Clean location and friendly staff. Definitely coming back!

JONATHAN ESPINOZA 
Rating:
5.0

Customer did not leave a comment.

linda soholt 
Rating:
5.0

Customer did not leave a comment.

linda soholt 
Rating:
5.0

My son actually help me pick up a truck From this location and he said the staff was really friendly.. and helpful.. I forgot the names he told me but it was a brother and sister that helped him and said they were very very nice.. and the sister he said.. was very friendly and beautiful haha .. we will do business there again it's so easy.. no hassle or wait time... Thanks again Linda Hunter

Linda Hunter 
Rating:
5.0

Customer did not leave a comment.

Sean Fagnan 
Rating:
4.0

Customer did not leave a comment.

Gangadharudu Tiriveedhi 
Rating:
5.0

The young woman who waited as the truck was absolutely delightful and very helpful.

Carol Amundson 
Rating:
4.0

I have rented here before 10 years ago. I am only dissatisfied by employees opening over an hour late day I returned truck! Has people helping me that had to go to work. Final walk through for house. I based everything around dropping truck off at 9:00.

kristen weigand 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top