Customer Reviews for B&M Rentals
(U-Haul Neighborhood Dealer)

1,110 reviews

13443 Calimesa Bl   Yucaipa, CA 92399
(& Ave G)

(909) 795-7632

Office Hours

  • Mon-Sat: 7:30 am–5 pm
  • Sun: 8 am–3 pm

Services at this Location:

Contact Us

(909) 795-7632

13443 Calimesa Bl
Yucaipa, CA 92399
(& Ave G)

Services at this Location:

Office Hours

  • Mon-Sat: 7:30 am–5 pm
  • Sun: 8 am–3 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Gabriel Carrillo 
Rating:
4.0

I first reserved the auto transport in Riverside California my home town where I thought I would pick up the trailer. However I received a txt message that the trailer was ready for pick up in Yucaipa 25 miles from Riverside. I was never told by customer service that I would have to drive soo far for pick up? Customers should be informed at time of reservation that equipment maybe out of town? Thank you

Jose Gonzales 
Rating:
4.0

Customer did not leave a comment.

Terry Rivers 
Rating:
5.0

excellent service, very quick and friendly dealer

johnny kaloshian 
Rating:
4.0

Customer did not leave a comment.

Debbie Hall 
Rating:
5.0

Customer did not leave a comment.

Anthony Martinez 
Rating:
5.0

Great experience. Charlie the owner knows his inventory and how UHaul works. Great asset to the oeganization,

Susan Wamsley 
Rating:
5.0

Can’t think of anything to improve upon. Charlie, the proprietor is very friendly, nice and very knowledgeable about all his equipment. Will spend the time explaining whatever you need or want to know so as to make your rental experience safe and easy and worry free.

david cupples 
Rating:
5.0

I don’t think any improvements needed the service was great. This is the place to go !

Terry heller 
Rating:
4.0

Trying to get a receipt

joe carr 
Rating:
4.0

Customer did not leave a comment.

Mike Talley 
Rating:
5.0

Customer did not leave a comment.

Candice Murray 
Rating:
1.0

That charge me 700 per one day that’s crazy expensive

jose ramos 
Rating:
1.0

Customer did not leave a comment.

Eduardo Neira 
Rating:
5.0

Charlie was very helpful!

Nancy Long 
Rating:
3.0

Customer did not leave a comment.

Jessica Bieda 
Rating:
5.0

Customer did not leave a comment.

JESSE burns 
Rating:
5.0

Customer did not leave a comment.

Vienna Burns 
Rating:
5.0

Always fantastic customer service and availability

Chris Syoboda 
Rating:
5.0

Super bargain market had cancelled my reservation so I had to use this location the guy at B&M was very courteous and apologetic for the issues I was having because of the other location

Justin Peck 
Rating:
5.0

Clean up his yard

thomas proud 
Rating:
5.0

Customer did not leave a comment.

Maria Leal 
Rating:
5.0

Charles is a friendly and knowledgeable man. I love giving him my business. I recommend him to all my friends and family.

JONATHAN AMADOR 
Rating:
5.0

Customer did not leave a comment.

Lance Meyer 
Rating:
3.0

Customer did not leave a comment.

Jeremy tucker 
Rating:
5.0

good services

CESAR ZURITA 
Rating:
5.0

No improvement needed, Charles the owner of the location was fantastic. Loved his charming demeanor and enthusiasm! Great guy and very friendly.

John Tavizon 
Rating:
1.0

Unprofessional location. This place is literally a junkyard. How is this allowed to be a Uhual? There is only one person on the premises and they are not mindful of other people’s time. The wait is extensive. There is offensive and derogatory language used in the presence of young children and offensive stickers and verbally offensive messages on the walls. I’m shocked Uhual would allow this to be a location in their list of providers.

Christina Mettias 
Rating:
1.0

Unprofessional location. This place is literally a junkyard. How is this allowed to be a Uhual? There is only one person on the premises and they are not mindful of other people’s time. The wait is extensive. There is offensive and derogatory language used in the presence of young children and offensive stickers and verbally offensive messages on the walls. I’m shocked Uhual would allow this to be a location in their list of providers.

Christina Mettias 
Rating:
5.0

Customer did not leave a comment.

Cindy Sandlin 
Rating:
5.0

Great customer service

DANTE COLLIER 
Rating:
2.0

Put up some signage. Tell where the UHAUL office is. Don't make people have to wander around looking.

ron reinholdson 
Rating:
5.0

Customer did not leave a comment.

Anthony Martinez 
Rating:
5.0

Customer did not leave a comment.

Jason White 
Rating:
3.0

Customer did not leave a comment.

Cindi johnson 
Rating:
5.0

Customer did not leave a comment.

Arthur or Agusti Quiroz 
Rating:
5.0

Customer did not leave a comment.

Ron Cox 
Rating:
5.0

Customer did not leave a comment.

Drew Simms 
Rating:
5.0

Customer did not leave a comment.

Charles Higdon 
Rating:
1.0

The attendant kept bad mouthing the app and process. I completed the online check in, he told be it didn’t go through, but never asked for credentials. Also, I wanted to switch the payment card and he just ignored that request and proceeded to charge the card. The location itself looks like an abandoned lot, so much so that I considered cancelling the reservation all together.

Luis Cox 
Rating:
5.0

Customer did not leave a comment.

James Mosley 
Rating:
5.0

Great service honest man very friendly

eric gonzales 
Rating:
5.0

No complaints. Everything was great.

Robert Eland 
Rating:
2.0

Looked like a hoarders nest - he was nice but eeiry environment and location

lynn kirkaldy 
Rating:
5.0

The reservation agent at the storage units was great. She found the unit to rent in town for me. The pickup/dropoff location and customer service was also very helpful. The truck was pretty tired and worn out inside. It's pretty dirty in the cup holders and dash.

Kevin Gregory 
Rating:
5.0

Had great experience dealing with B&M rental. Fast and friendly service. Would go back and send other people their way.

Ruben Chavez 
Rating:
5.0

the customer service was great the rental was handled quickly and went without any problems great experience

Gary miller 
Rating:
5.0

Customer did not leave a comment.

Jose Esparza 
Rating:
5.0

Very nice employee had a enjoyable experience Thank you

SHERRY MATTISON 
Rating:
2.0

The gas tank was nearly empty when we picked up the truck and the facility was a junk yard.

laura shaner Gapczynski 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Esmus 
Rating:
5.0

Prompt and friendly service made the whole experience very seamless. I would definitely recommend.

Christy Martin 
Rating:
5.0

Customer did not leave a comment.

Pedro Reyes 
Rating:
5.0

Excellent customer service

Jennifer Lyford 
Rating:
5.0

Christopher was super helpful. He made this move an easy one.

Lauren Bixler 
Rating:
3.0

Customer did not leave a comment.

George Nixon 
Rating:
5.0

Charles is great and has excellent customer service!

Joseph Bermudez 
Rating:
5.0

Customer did not leave a comment.

Cristen Lane 
Rating:
3.0

Customer did not leave a comment.

Thomas Wood 
Rating:
3.0

Very rural location no self serve anything, tried to drop off after hours no way it was happening, no key drop off.

gloria ramirez 
Rating:
4.0

Customer did not leave a comment.

Edward Alonzo 
Rating:
5.0

Customer did not leave a comment.

David Cruz 
Rating:
3.0

Customer did not leave a comment.

Timothy Hansen 
Rating:
5.0

I really appreciated Charles' fantastic service both while picking up my truck and dropping it off. Thank you!

JEFF WICKSTROM 
Rating:
5.0

This Uhaul location was a life safer. The original location on outer HWY 10 in Redlands, was closed and when i last minute arranged to pick up the truck her. the owner was friendly and understood my announce with Uhaul. He did everything possible to help me still be able to get a truck.

Gennifer Goebel 
Rating:
5.0

Customer did not leave a comment.

Gary Ramirez 
Rating:
4.0

Had a problem with contacting location by phone to confirm reservation..had a recording stating it was not working at this time? @? So worried until day of pick up.

Willard Harper 
Rating:
5.0

Customer did not leave a comment.

Bill Treece 
Rating:
5.0

B&M is my first choice with U-HAUL rentals. Charles is friendly, knowledgeable, and a "straight-shooter".

Mark Ouellette 
Rating:
2.0

The U-Haul app has been nothing but problems. I’ve used it twice to try and check in and it freezes and starts over

Sarah Marez 
Rating:
1.0

place in kind of a dump! - but a nice guy been doing U-haul for many years!

Charles Castle 
Rating:
5.0

Customer did not leave a comment.

Jodie Roussell 
Rating:
5.0

Customer did not leave a comment.

Michael Dickerson 
Rating:
3.0

Charles was friendly, professional, and very helpful. If I have the choice, B&M is my preferred U-Haul rental location.

Mark Ouellette 
Rating:
5.0

Customer did not leave a comment.

Benjamin Salazar 
Rating:
1.0

Customer did not leave a comment.

Dan Fields 
Rating:
4.0

Customer did not leave a comment.

Bradley Kemock 
Rating:
5.0

Charles was Amazing, he handled all my needs with speed and accuracy. Charles was very informative and helped me with an issue that I had with backing up the trailer.

KORTNEY HUTCHINS 
Rating:
5.0

Excellent service 🙂

Francisco Munoz 
Rating:
5.0

Charlie the owner is a great guy. He will take care of you…and he has a big inventory of trucks and trailers.

MICHAEL STEVENSON 
Rating:
4.0

Customer did not leave a comment.

Sean Nessman 
Rating:
5.0

Customer did not leave a comment.

Charlene LaRose Parsons 
Rating:
3.0

Customer did not leave a comment.

Lauri Suchey 
Rating:
3.0

Make sure the radios are working.

Cynthia Fuentez 
Rating:
4.0

Customer did not leave a comment.

Anders Engdahl 
Rating:
5.0

Upgrade your servers for faster transactions

ROBERT KURAMATA 
Rating:
4.0

Customer did not leave a comment.

Nicholas Stanton 
Rating:
5.0

Customer did not leave a comment.

Glen James 
Rating:
5.0

Customer did not leave a comment.

ron hogle 
Rating:
5.0

Customer did not leave a comment.

sigifredo gutierrez 
Rating:
5.0

Everything was quick and to the point very professional

Cody Foxe 
Rating:
5.0

Customer did not leave a comment.

Cindy Sandlin 
Rating:
5.0

I’m happy to say that B&M rentals is the best U-Haul dealer I’ve ever dealt with. The gentleman was a pleasure do deal with, very kind and considerate. He made sure the trailer was safely hooked to my vehicle and offered advice on how to safely tow the trailer. Next time I need U-Haul stuff I’m heading to B&M!!!

Eric Dean 
Rating:
5.0

B&M Rentals owner is a good guy, I enjoyed talking with him and he was very nice.

Jeff Serrano 
Rating:
5.0

Great Job

Linda Kreis Burr 
Rating:
5.0

Customer did not leave a comment.

TERRY OSBORN 
Rating:
1.0

Talk to customer when arriving guy seemed not to care about how he services people

Jose Jimenez 
Rating:
3.0

Customer did not leave a comment.

Cristhian Montealegre 
Rating:
5.0

Customer did not leave a comment.

Eric Milino 
Rating:
4.0

Customer did not leave a comment.

ROSA PAGE 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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