There was no one available to answer the phone at the that was provided. Hours later someone called to assist me. They lied about the amount gas that was in the vehicle so I will be charged extra! And I have “YET” to receive the final bill Horrible experience all the way around
MARGEITT F
Customer Reviews for True Shine Auto Spa
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing at this location that I can think of. The one thing that I saw when I came in yesterday, was fix today when I returned the truck. That was the U-haul sign.
JACQUELINE TWhen I arrived at the Carwash to retrieve the Uhaul truck the back of the truck was open I reserved a dozen pads and 2 Dollie’s for the truck nothing was in it. I checked in on the app and received the code to open the lock box and there was no key inside. Myself and Uhaul called the owners for over a hour with no answer to let them know there was no key available I waited over 2 hours for the owners sister to show up with the key to the Uhaul which was after 1pm and my reservation was at 10am. This location is very unprofessional Uhaul noted for them to give me $50 refund they told me they wasn’t going to approve the $50 refund I told them to keep it. The truck was under the E almost ran out of gas pulling they they advised they they don’t gas their trucks either and the truck was stuck in tow which means it uses the gas faster than it would regularly. I would not recommend this Uhaul location to not even my worst enemy.
Cornelius M