Customer Reviews for Autoworks Specialists
(U-Haul Neighborhood Dealer)

Rating:

5.0

Very friendly

Rating:

5.0

Good people.

Rating:

5.0

Everything went well and very happy with my service.

Rating:

5.0

Very happy with interaction.

Rating:

5.0

Thank you for your fast service. I will recommend to family and friends. The staff were very professional and nice.

Rating:

2.0

The U Haul representatives at this location was very un friendly and grumpy. The trucks windows were extremely dirty A check engine light was on when I left the lot, however I was unable to have the attendant check as they closed for the rest of the day.

Rating:

5.0

One of the uhaul’s was giving us problem when we pump gas .

Rating:

3.0

THE LOCATION WAS THE THIRD I WAS GIVEN. AFTER ARRIVING AT THE SECOND LOCATION AND WAITING A HALF HOUR I WAS TOLD THAT THE TRAILER I HAD RESERVED WAS NOT THERE AND I WOULD HAVE TO GO TO ANOTHER LOCATION A HALF HOUR AWAY.

Rating:

5.0

Excellent partner site with ample parking and easy check in.

Rating:

5.0

Great customer service and great business mindset.

Rating:

5.0

I tried to use the app for after hours return but it didn't work. I tried several times to upload pictures it asked for but they didn't upload. I tried to call customer service for help but was told I was going to have to wait 25 plus min and it was 830 at night. Over all, using the app was great in renting the vehicle but returning was a nightmare.

Rating:

5.0

Fast and simple. Overall good experience.

Rating:

3.0

It was unfair that I had to purchase insurance

Rating:

1.0

They was"nt too people friendly didn't seems like he wanted to be there

Rating:

5.0

Friendly, quick and easy return of my rental! I would highly recommend!

Rating:

1.0

never again

Rating:

3.0

I got charged an extra two days drop the truck off Saturday at my Dateline time they charged me up until Monday at 10:58 a.m.

Rating:

1.0

Follow state/county guidelines, regardless of your beliefs this is an establishment in the community for the community. Wearing a mask in your workplace protects the customers you are tending to. When your whole staff/crew at your business refuses to wear a masks you put your customers at risk.

Rating:

3.0

The load ramp was not 6 feet wide and I could not use trailer as intended. Won’t be using U haul as a option again.

Rating:

1.0

Lady who runs this place is the rudest woman on the planet. I will NEVER return to this establishment. I have lived in this area for over 30 years and I plan to tell everyone I know to avoid this establishment. It's very sad, as the previous owners were wonderful people.

Rating:

2.0

we had to drive to 4 diferent places only to be told that we should go to a diferent place.

Rating:

3.0

Better customer service. Staff was grumpy.

Rating:

5.0

N/A

Rating:

4.0

Didn’t see drop off location - movers dropped off the truck.

Rating:

5.0

Service was great. Fast and easy to rent a truck for the day Keep up the great service.

Rating:

5.0

My experience was amazing. The man who helped was a true gentleman and I will be coming back if I ever need a uhaul again!

Rating:

5.0

dropped off after hours and got charged. Was never told about that.

Rating:

1.0

Make the Uhaul website more user friendly for after hours drop off.... it was too hard to navigate and find the steps for online drop off. It was impossible to complete this task without help on the phone. Even the girl at Auto Works said "it's a joke." Also, I've been excessively charged twice for a total of $322 due to Uhaul errors that I had to fight to get refunded. The truck was new and clean but it needs air ride for a better experience.... my kidneys will never be the same. And get a decent radio in these trucks for crying out loud!! Seriously? No CD player? You try driving one of these trucks for 2400 miles and see what it's like! Over all, i would never do this again.

Rating:

2.0

It was clear that there was no secure after hours drop off. I and three other customers parked at the curb outside the locked fence. Because I had a trailer, I had to hitch, chain and lock it with my own combination pad lock to reduce risk of theft. I left combo # and gave up the lock.

Rating:

5.0

Easy drop off!

Rating:

4.0

The front office lady was really helpful because we made a reservation online but went to the wrong Uhaul location.

Rating:

5.0

Representative was friendly, met me as I pulled in and directed where to drop off, closed out ticket, provided additional information, and made reservation for next rental. Can't think or anything to improve.

Rating:

4.0

Maybe vacuum the truck first.

Rating:

4.0

I originally had a pickup location confirmed, then was directed to another location. This location was not open, so I was directed to a 3rd location. I was 90 minutes late to my destination due to all this running around. Not happy!

Rating:

5.0

Dan was great!

Rating:

5.0

Great service

Rating:

5.0

Nothing

Rating:

2.0

These people were a complete No Show during their regular business hours even though I called ahead as instructed! No answer / No return call! I had to park the truck in a dubious location and leave it unattended from Sat. afternoon until Mon. morning!

Rating:

5.0

cant think of anything

Rating:

3.0

When I made the reservation I was picking the trailer up in Hesperia, Ca. with drop off in Lake Havasu City, Az. Two days before the pickup I got a text with a phone number to call regarding my reservation telling me the pickup location had been changed to Autoworks. The day before the pickup I got another text to call a number in Apple Valley which turned out to be Autoworks. By the time I saw the text they were closed. I left a message and showed up to pickup the trailer with no problems. After I picked up the trailer I drove to the location to load it and noticed the left tire appeared to be low. I checked the tire pressure and found there was only 14.5 psi in the tire. Fortunately I had access to an air compressor and inflated the tire to the proper pressure. The tire was on the outside edges consistent with being run under inflated. The tire was also cupped indicating it was in need of balancing. When I was done with the trailer I looked at the address to return and found it was in Havasu Lake, Ca. This about a 70 mile one way trip to drop off the trailer when there are at least five U-haul dealers in Lake Havasu City, Arizona. I contacted U-Haul customer service and spoke with Heather who resolved the problem by finding a local U-Haul dealer to drop it off. When I dropped it off the proprietor was very friendly and told me this confusion about Havasu Lake, California and Lake Havasu City, Arizona occurs frequently.

Rating:

3.0

I was told id be charged 25 a day for the extra day but was charged double

Rating:

1.0

I was a monthly regular customer until now. Customer service is hard to get and tou will get overcharged!! LoOk out I do have same trip every month. Same distance +_ the always try to charge you over. Dont rent here.

Rating:

3.0

Not the fault of the location, but I reserved online in Barstow, was called saying there was no available the same day and was referred to a different location in Apple Valley with email confirmation. Got to that location and was told they don't have any trailers, showed them the confirmation email. They had to call traffic control to find out my reservation was moved to this 3rd location. This cost additional time and frustration that almost resulted in us not getting a trailer since no one knew which location the reservation got switched to. Only 3 hours after I picked up the trailer did I get an email saying my reservation had been updated to a different location.

Rating:

5.0

Excellent service. Very helpful. Great staff. Highly recommended.

Rating:

3.0

Having to use my own cell phone to rent a trailer is not acceptable. When I asked "what if I didn't have a smart phone?" I was told that we would have a problem. I have never had to use my cell phone before when renting with U-Haul. And I have rented several times recently.

Rating:

3.0

I had an 11am reservation. However, only one person was working the desk, so I had to wait until 11:25 before I was helped, because they were taking care of the person who was renting a truck when I got there. I would have liked to pick up the trailer at my reservation time, not 25-30 minutes later.

Rating:

5.0

I have no suggestions for improvement. Everything was excellent. Location has ample space for returning trailers.

Rating:

5.0

The trucks could use some maintenance. Mine had poor shocks--you could feel every bump--which may not be good for breakables.. There were no window-wipers--good thing it wasn't raining. Not the location's fault, but there should be some sort of maintenance for the vehicles.

Rating:

4.0

Your online checkout and return service is absolutely downright horrendous. Took over an hour to pickup my uhaul because you kept rejecting my picture. Also, your live chat representatives are literally completely worthless. It tells me when the read my message, but it took over 40 minutes for someone to respond to me, then they closed the chat after 3 minutes...

Rating:

1.0

Horrible customer service very rude and overall terrible location shut down immediately

Rating:

5.0

Friendly, courteous and helpful... Doug was great to work with.

Rating:

5.0

Friendly customer service