Customer Reviews for Andy's Auto Sales
(U-Haul Neighborhood Dealer)

560 reviews

3002 Dawes Rd   Mobile, AL 36695

(251) 343-6198

Office Hours

  • Mon-Sat: 8 am–6 pm
  • Sun: 8 am–12 pm

Services at this Location:

Contact Us

(251) 343-6198

3002 Dawes Rd
Mobile, AL 36695

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–6 pm
  • Sun: 8 am–12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

greneta johnson 
Rating:
5.0

Absolutely!!!! I have used this location bc of the owners!!! They are AWESOME, so friendly, and everything is always easy to do with them!!!!! Love them!!

Karyn Smith 
Rating:
5.0

Customer did not leave a comment.

Sandra Ledezma 
Rating:
5.0

I thoroughly enjoyed using this location. Although I had issues with the Uhaul app, the owners were extremely helpful and nice. They made the whole process very easy and enjoyable for me. I will definitely use this location again.

liliana murua 
Rating:
2.0

The agent informed me that I could return the trailer to ANY U-Haul location but neglected to inform me that I could be charged two times the cost of the rental for that luxury. I dropped the trailer at one location the had to go back, pick the trailer up and deliver it to another location after being informed of the policy mentioned above. Please educate your agents/dealers about this issue.

Ralph Freeman 
Rating:
5.0

I can’t think of anything that you could have done to improve my experience. Thank you so very much!

james rogers 
Rating:
5.0

Great service and very nice staff

TRUNG DO 
Rating:
5.0

Customer did not leave a comment.

WILLIAM WHEELER 
Rating:
5.0

Customer did not leave a comment.

Darron Ruffin 
Rating:
5.0

Great customer service

william belford 
Rating:
5.0

This is the best location I have ever used. The owner was so kind and helpful. I appreciated so much that she reached out to me in advance to discuss details--it was reassuring. Thank you so much.

Joshua Jones 
Rating:
4.0

Yes- the 6'x12' enclosed trailer was clean. NO- on the maintenance. ALL lights, on trailer, were functioning when we left the site and Mobile, AL. Running lights stopped working during the drive to the destination in northeast MS. .Hazzards, turn indicators and brake lights were functioning!!! I was pulled over in Macon MS and given a ticket. "I've never been pulled over during my 50+ yrs of driving. I'm a 65 yrs old lady !!! Suffice it to say, I broke out with hives. (UHAUL states they will pay this ticket before the due date of 04/16/2024)

Jennifer Sanders 
Rating:
5.0

Customer did not leave a comment.

Devon Abitz 
Rating:
5.0

This is my second time renting from Andy’s U Haul. I am very pleased with them each time. Very friendly, trustworthy, and professional people. I will continue renting from them.

HANNELORE BONE 
Rating:
5.0

Customer did not leave a comment.

Leslie Dobson 
Rating:
5.0

Customer did not leave a comment.

Susan Bolton 
Rating:
5.0

Customer did not leave a comment.

Yansean James 
Rating:
5.0

Nothing. The whole experience was wonderful. Thank you

Tom Kcracker 
Rating:
5.0

Customer did not leave a comment.

Robert Odlettree 
Rating:
5.0

I always rent my U-Haul from Andy's Auto Sales. They are simply the BEST all the way around. I will be renting from them again this week-end. Kudos to Andy's Auto Sales for always going above and beyond your expectations

Connie Deas 
Rating:
5.0

The owners of this terminal are great. The Nguyen's go out of their way to make sure you have the proper equipment for your move. I can't say enough about them.

RANDY REESE 
Rating:
5.0

Everything was great

Mark Speer 
Rating:
5.0

Customer did not leave a comment.

James Price 
Rating:
5.0

Trang was superb. Patiently answered my questions and thoroughly covered U-Haul’s benefits, options, and expectations.

Arlin Schrock 
Rating:
3.0

The Uhaul location and quality was excellent. However when I attempted to use the app for my rental return, I wasn’t able to close out. I took photos 4 times and still wasn’t able. At 8 pm at. Night I eventually had to just drop the keys.

Randy Reese 
Rating:
5.0

quick and easy pick up and drop off

Daniel Crutcher 
Rating:
5.0

Customer did not leave a comment.

Jeremy Dunn 
Rating:
5.0

Customer did not leave a comment.

MILTON CAPLES 
Rating:
5.0

Just like to say the trailer was great when pulling it I didn’t hear any noise from it when I was traveling I didn’t have any issues and at the uhaul office the people are very nice thank you I appreciate everything

Billy Majors 
Rating:
5.0

trang was a blessing, she made the entire process flawless and fast.

Derek Holland 
Rating:
5.0

Customer did not leave a comment.

BRYANT DIXON 
Rating:
2.0

Be more transparent in explaining conflicts with the website and online check in. I checked in online and picked my return location for a one-way rental. At the location for pickup, I was told I had to call and request a drop off location once I arrived. When I called, I was told the location I had to take the truck to and that it could not be changed. When I got there, there was no one there, but I had to call a number. I was told to drop the keys in a return box and did not have an opportunity to show the vehicle was returned in good condition. It made me nervous that I could not show no damage had occured. In the past, when this was the situation, I was notified my vehicle had been in a wreck and suffered serious damage and that I was responsible. That was corrected with an attorney, but left a bad tase in my mouth.

Harold Grubbs 
Rating:
5.0

Customer did not leave a comment.

Lydia Robinson 
Rating:
4.0

Customer did not leave a comment.

daniel frank 
Rating:
5.0

Everyone was awesome

Lydia Robinson 
Rating:
5.0

Customer did not leave a comment.

Carol McIlwain 
Rating:
2.0

Customer did not leave a comment.

Rynisha Williams 
Rating:
5.0

Customer did not leave a comment.

JOSEPH BUTKOVIC 
Rating:
5.0

First time using will be coming back.

Thelma Bunch 
Rating:
1.0

I lost the key to the truck and looked online and it said you would be able to pay a small fee and get a replacement key. The place I rented from doesn’t have a spare key. So 200 dollars to the locksmith for a literal, one minute job,

debra fredricks 
Rating:
5.0

Customer did not leave a comment.

Michael Walker 
Rating:
5.0

Customer did not leave a comment.

David Bryars 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Beiler 
Rating:
1.0

Fuck u haul forever never getting my business again

Joe Gazzier 
Rating:
5.0

Great customer service!!! Best uhaul renting experience ever, on this location.

Nur Efendi 
Rating:
3.0

After leaving site there were 4 red warning lights on the dash. ABS, Traction Control, TPM and a trailer. Called site and was told I would get a call. Never happened.

ANTHONY TONY COLEY 
Rating:
5.0

Customer did not leave a comment.

Keith Huber 
Rating:
5.0

Great experience, easy checkout!

ALYSSIA WALKER 
Rating:
5.0

Customer did not leave a comment.

Germaine Mile 
Rating:
4.0

Customer did not leave a comment.

JACKIE WILLIAMS 
Rating:
3.0

Maintain the units better the check engine light was on and the front brakes were terrible!

Michael Hyler 
Rating:
5.0

Nothing everything was excellent. It was a lot easier than renting a car.

Keith Huber 
Rating:
5.0

Customer did not leave a comment.

Gina Bryars 
Rating:
5.0

Awesome service !!!!!!

ROBERT DUNNAVANT 
Rating:
1.0

Do not Jack the Price up.Tthey told me one thing over the phone when I got there it doubled.

Ricky Brooks 
Rating:
5.0

Customer did not leave a comment.

Alesa Weiskopf 
Rating:
5.0

James was great and vary helpful.

Andrew Union 
Rating:
5.0

Customer did not leave a comment.

Vicki Mitchell 
Rating:
2.0

I had no idea I was renting from some guy’s front yard. While James was very friendly, I was not aware there would be no absolutely assistance whatsoever ever at this location. “Ok, you hook it up and I will come back to take pictures.” The trailer was parked under a tree in a wet uneven yard. It was like a bad scene from a Chevy Chase movie. The entire experience was like a monkey humping a football.

Christopher Coleman 
Rating:
5.0

Customer did not leave a comment.

Neta WRIGHT 
Rating:
5.0

Customer did not leave a comment.

Blayne Pierce 
Rating:
5.0

Customer did not leave a comment.

Richard Prine 
Rating:
5.0

First time going thry app to rent a u haul and it was fantastic. No problems

Shelley Shelby 
Rating:
5.0

Customer did not leave a comment.

tabitha arthers 
Rating:
5.0

Customer did not leave a comment.

Quondralyn Dansby 
Rating:
5.0

Great experience! Quick and easy to use a truck for a couple of hours! Will rent again!

Ryan Strunk 
Rating:
5.0

Customer did not leave a comment.

Sandi Verzone 
Rating:
5.0

Customer did not leave a comment.

Brad Larson 
Rating:
5.0

Customer did not leave a comment.

RANDALL HASS 
Rating:
4.0

Did a good job.

Tommy Williams 
Rating:
5.0

Customer did not leave a comment.

tony harvey 
Rating:
5.0

Customer did not leave a comment.

Johnnie randolph 
Rating:
2.0

The website vehicle return is atrocious. Why can you not upload photos from camera roll? Took me 20 minutes to return the vehicle. Even with the app it was horrible.

Kaleb Moran 
Rating:
5.0

The customer service was excellent.

Louis Agee 
Rating:
5.0

I was in and out fast and the lady here was Great to work with

Robert Cox 
Rating:
5.0

On the drop off site the dealer was excellent she was coming out the door and guiding us where to park and checked us in within a minute from pulling in I would highly recommend her place to do business 3002 Dawes rd. Mobile Al 36695

TAMARA KACZOR 
Rating:
5.0

Very easy to work with. I had a problem with the mobile check out (not the fault of this location) and they were very knowable about how to navigate the website and correct the problem. Very polite and friendly owners. I’ve rented from here before and strongly recommend them to others.

Fred Midgette 
Rating:
4.0

The agent was super helpful and extremely courteous. I highly recommend this location.

Robbie May 
Rating:
5.0

The owner went far and beyond to help customers. Keep doing your good work!

Anh-Vu Phan 
Rating:
5.0

Customer did not leave a comment.

KEESHA TAYLOR 
Rating:
5.0

Customer did not leave a comment.

Rasheeda Scott 
Rating:
5.0

Customer did not leave a comment.

Melinda Kendrick 
Rating:
5.0

Everything was fantastic

Jimmy Mcneeley 
Rating:
5.0

Staff is always very helpful and friendly! Thank you for the great service!

Derrick Pendarvis 
Rating:
3.0

Check-in took 30 minutes instead of the 15 minutes the APP said. There should be an easier way to check in for older customers who aren't as "up-to-speed" as younger, more tech savey customers.

Kenneth L. Gibson 
Rating:
5.0

It was a great location

russell Cabe 
Rating:
5.0

Customer did not leave a comment.

Brian McGill 
Rating:
5.0

Customer did not leave a comment.

James Morgan 
Rating:
5.0

I had to extent my uhaul several times do to issues with closing on my home, they were very nice and understanding of my needs.

Courtney Dalton 
Rating:
5.0

Customer did not leave a comment.

DENNIS MINOR 
Rating:
5.0

Customer did not leave a comment.

Krystal Taite 
Rating:
5.0

Customer did not leave a comment.

Kathy Hooper 
Rating:
4.0

Customer did not leave a comment.

Vance Prindiville 
Rating:
5.0

Customer did not leave a comment.

Kimberly DeVilbiss 
Rating:
2.0

Definitely go somewhere else!

Cheryl Sallah 
Rating:
5.0

The lady that helped us was awesome

Janel Grayson 
Rating:
4.0

Customer did not leave a comment.

David Bryars 
Rating:
4.0

Pretty good experience with the trailer. Only problem is that this is in a residential home with trucks and trailers in the front yard, and there is not an attendant there full time (have to call when you arrive). They are quick to respond and very good at getting you through the process.

Sean Staff 
Rating:
5.0

Excellent, very friendly and helpful. Made the pick up/drop off very easy.

Benji Smith 
Rating:
5.0

The Manager at this location was outstanding - very knowledgeable, helpful, and professional! Great experience!

Barry Vittor 
No reviews have been submitted for this location.

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