Customer Reviews for All Day All Night Storage
(U-Haul Neighborhood Dealer)

355 reviews

7131 Old Pascagoula Rd   Theodore, AL 36582
(Next to Mobile Grey Hound Park)

(251) 443-7613

Office Hours

  • Mon: 9:30 am–4:30 pm
  • Tue: 9:30 am–2 pm
  • Wed-Fri: 9:30 am–4:30 pm
  • Sat: 9:30 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(251) 443-7613

7131 Old Pascagoula Rd
Theodore, AL 36582
(Next to Mobile Grey Hound Park)

Services at this Location:

Office Hours

  • Mon: 9:30 am–4:30 pm
  • Tue: 9:30 am–2 pm
  • Wed-Fri: 9:30 am–4:30 pm
  • Sat: 9:30 am–1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very professional I would recommend anyone to them the lady in the office was very sweet thanks again 😘

MEYONDA MITCHELL 
Rating:
5.0

Customer did not leave a comment.

casandra lovett 
Rating:
5.0

Nothing everything was excellent

GLORIA PITTS 
Rating:
5.0

The U-Haul needs to be checked out. We had to jump off the truck after loading it. We also filled truck up to full but after driving it for about 15 miles gas gauge read below a half a tank. Not sure if gage is working right but overall it was good.

PAUL ROBINSON 
Rating:
1.0

The lady running the place was very rude and seemed as though she was being disturbed by having to get off her phone and do her job. She couldn't find our reservation and when she did find it she tried to charge me more than I was quoted even though nothing had changed with my reservation. It wasn't until I was about to call uhaul did she "found a discount" that would match our reservation price. I didn't believe a word of that.

Charles Pitt 
Rating:
5.0

Tammy, was glad to see you. Made sure your trip was pleasant.

ronald callender 
Rating:
5.0

This location was very helpful and forthcoming with information.

Donna Ladnier 
Rating:
5.0

Customer did not leave a comment.

BRENDA GONZALES 
Rating:
5.0

Customer did not leave a comment.

Jasmine Bennett 
Rating:
5.0

Customer did not leave a comment.

SCOTT DOHERTY 
Rating:
3.0

Pickup location changed without notice, would prefer to have more choice in pickup location

Joshua Goldman 
Rating:
5.0

Customer did not leave a comment.

SHANEKQUA ORR 
Rating:
5.0

Truck needed oil and transmission fluid. It didn't shift properly and it was a hassle. I overextended my use and the ladies were very understanding with the situation I was in and I'm very grateful. Maintenance should be done on the vehicle and any other vehicles as well. It cost me money to get the fluids checked by a professional at pep boys. He said that he wasn't allowed to do any fluid refills that it required and I still had to pay 32 dollars to find that out. All in all the women who works there are exceptional and I highly recommend the facility to everyone

Carmen Montgomery 
Rating:
4.0

Customer did not leave a comment.

eric fields 
Rating:
5.0

Customer did not leave a comment.

Tifany Williams 
Rating:
5.0

Credit unopened packs of moving blankets. Will be more likely to use this location again

laurie lindsey 
Rating:
5.0

Customer did not leave a comment.

scott harris 
Rating:
5.0

My only concern was when I got the truck it was nearly out of gas and the person who I rented from said they'd credit me $12.00 for gas I'm upset because I $150.00 in the truck and left nearly a half a tank but no reimbursement for that but overall it's a Great truck Mrs.Lois Rembert.

LOIS REMBERT 
Rating:
5.0

Customer did not leave a comment.

Paul Howard 
Rating:
5.0

Customer did not leave a comment.

HAN KIM 
Rating:
5.0

Very customer efficiency

ronald callender 
Rating:
5.0

Customer did not leave a comment.

AKHTER HOSSAIN 
Rating:
5.0

Wonderful experience n very helpful

CLEVELAND ALBERT 
Rating:
5.0

Customer did not leave a comment.

Waleska Garcia 
Rating:
3.0

they didn't want to take the truck back at his location./ it took about an hour to g et the issue resolved

John Johnston 
Rating:
5.0

Just would be better if a actually open 24/7

JAMES Laws 
Rating:
5.0

Customer did not leave a comment.

JAMES WAFER 
Rating:
5.0

Customer did not leave a comment.

PRINCETON GREGORY 
Rating:
5.0

Customer did not leave a comment.

WILLIAM YOW 
Rating:
4.0

Everybody was so helpful

ROY DAVIS 
Rating:
5.0

Customer did not leave a comment.

DAVID SEIBERT 
Rating:
5.0

Excellent Service!

thomas Miller 
Rating:
5.0

Customer did not leave a comment.

DAVID SEIBERT 
Rating:
5.0

Customer did not leave a comment.

ALICE HUGHES 
Rating:
5.0

Customer did not leave a comment.

ROBERT COLLINS 
Rating:
5.0

Great experience! We were in a bind because of hurricane Ida and had to move a family member quickly. They were thoughtful and very accommodating! Thank you so much for the smooth process!

AMANDA FRAZIER 
Rating:
3.0

Customer did not leave a comment.

Ebony Napier 
Rating:
5.0

Customer did not leave a comment.

DUSTIN Dicks 
Rating:
5.0

Customer did not leave a comment.

JAMES QUINT 
Rating:
5.0

This location is the ONLY uhaul location I use and will ever use. The staff are fantastic.

STACY YOW 
Rating:
5.0

Customer did not leave a comment.

TANATHIA MITCHELL 
Rating:
4.0

The after hours drop off area was small when trying to drop off a 26’ truck. A larger area would make this site a 5 star excellent rating. Every other aspect was a excellent rating.

Kevin Mitchell 
Rating:
5.0

Customer did not leave a comment.

Aaron Nelson 
Rating:
5.0

Customer did not leave a comment.

KENNETH BRYARS 
Rating:
5.0

Not a thing!

Leanna Crabtree 
Rating:
5.0

Perfect

Christina Rush 
Rating:
5.0

The customer service was awesome!!! Very nice and helpful lady. Truck was clean. The ride was horrible. The truck sounded like it was about to fall apart. When you turn it would make a popping noise. I really didn't feel safe in that particular truck. Other rentals in the past were nice. This one was horrible.

WENDI EDWARDS 
Rating:
5.0

Extremely helpful and friendly.

ROLAND DAVIS 
Rating:
5.0

Customer did not leave a comment.

MICHAEL WALZ 
Rating:
5.0

Customer did not leave a comment.

Slade Harbison 
Rating:
5.0

Customer did not leave a comment.

Robert Darrell Hoffman 
Rating:
3.0

The manager at this site was very rude to me, misinformed me, and lied to me. I returned the truck at 7:30am on the day it was due back. It was clean and full of gas.i put the key in the drop box. The manager at no time told me where to park it, only that if I returned it early, to call her and she would give the code to the gate. I called the office the night before, left a message saying I needed the code. I did not receive a call back. When I spoke to the manager later in the day to make sure all was ok, she was very rude, and not very professional. She yelled at me for leaving it in front of the gate, tried to tell me I left the key in it and told me she would have to charge me an after hours return fee of $20.00. Which I was ok with. She said the truck was not checked in until after the time it was due back. She told me she knew exactly the time I dropped it off and when I was picked up by my ride. I later called the office and spoke with Jessica who much more pleasant and very professional, she said she would address the issue of me being over charged, going so far as giving me a call back to let me know the status of the situation. I was charged twice for the use if the moving blankets. The manager told me my total charge for the rental would be $128.00. Instead I was charged $239.40 with additional charges pending totaling $113.02. My receipt shows I was giving a credit of $83.08 which I have yet to get. So, no, I am not happy with the service or all the extra charges I wasnt aware of and I will not be using uhaul again. Regards, Judith Havard

JUDITH HAVARD 
Rating:
5.0

Nothing everowasgreat

ARMELIA RUDOLPH 
Rating:
5.0

Allday allnight storage is a great place.

GARY HAND 
Rating:
5.0

Customer did not leave a comment.

mikelia mcalpine 
Rating:
5.0

Excellent customer service. A+ Thank you.

LAUREN BAKER 
Rating:
5.0

She was very nice and her spirit filled the office with so much joy... Thank you guys for everything

Saveria Williams 
Rating:
5.0

Customer did not leave a comment.

CHARLES JONES 
Rating:
5.0

Online check-in process was easy and made the in-person check-in much faster. Loved the online check-out procedure where I was asked to take pictures to verify the mileage, fuel, how clean, and the location. Made the whole transaction feel quick and easy

Alan Reeves 
Rating:
5.0

Very friendly and fast service.

TERRY HINES 
Rating:
1.0

I had 1/4 tank of gas and stopped specifically to get gas. It was supposed to be 3/8?! So I guess it wasn’t quite 3/8 and they charged me $. I had a ride so I dropped it off early and they charged me for that too. Terrible. Would not use again.

Cheryl Nelthropp 
Rating:
5.0

Customer did not leave a comment.

TIFFINY WILLIAMS 
Rating:
4.0

Customer did not leave a comment.

EDWARD HAGAR 
Rating:
4.0

The lady behind the counter was very nice and friendly. I do think uhaul has made the process more complicated for checking in and out. That is no reflection on the staff at this location, but it is directed to uhaul processes. It shouldn't be that complicated. Customer service was excellent. Process, not so much.

Darrin Thompson 
Rating:
5.0

They were very efficient

GENE MAXWELL 
Rating:
5.0

Customer did not leave a comment.

LATOYA HILL-SHOLTZ 
Rating:
5.0

Customer did not leave a comment.

jimmie harrell 
Rating:
5.0

Everything was great.

Gary Hand 
Rating:
5.0

Manager was fantastic.

Gary Hand 
Rating:
5.0

Returned truck on Sunday at Willard TV on Greeno Road on Hwy 98, Fairhope. Gas filled and cleaned.

ALTHEA GOSS 
Rating:
5.0

Every aspect went smooth helped take some of the hassle out of moving.

Robb Massie 
Rating:
4.0

Customer did not leave a comment.

TONY HOPPER 
Rating:
5.0

Nothing. My experience was great.

Frances Crist 
Rating:
5.0

Customer did not leave a comment.

Shanice Bryant 
Rating:
5.0

The console in cab was a bit dirty. Should be able to upload more than 1 picture when verifying rental. Service was excellent

LAURA VEAL 
Rating:
5.0

Customer did not leave a comment.

BRENDA WILKERSON 
Rating:
5.0

Great Folks!!

KIRK LANIER 
Rating:
5.0

U-Haul helps make helping people in my trailer park easy. Thank You U-Haul No Name Park LLC Christine Cayton

Christine Cayton 
Rating:
5.0

This was the 2nd time I rented a U-Haul from this location. The Lady was nice and very professional both times. Kindest Regards Christine Cayton

Christine Cayton 
Rating:
5.0

Customer did not leave a comment.

Samantha Tookes 
Rating:
5.0

Customer did not leave a comment.

saskia gomez 
Rating:
5.0

All was good. Thank you

Cassandra Smith 
Rating:
1.0

Take out the broke off screws sticking out the side rails and fix the leak in the roof. My cabinets got rained on in the truck by the leak and scratched and gouged by screws. Was not worth getting the truck from them. They have three trucks the size I rented two new ones and one that is messed up. So they give me the messed up one. That was nice ! Picking up the truck before they open is a pain. They do not give you the gate code to get in. You have to call the 1-800 number and stay on the phone for 15 minutes to talk to someone that can call someone and get you a code. Then you have to get another code to get your padlock off. Which none of that is in your contract information. So if you plan on picking up at 7 AM you need to be there at least by 6 AM. And returning it was a pain. They could not get my location on my phone. So I had to leave the truck there locked and take the keys with me and come back after 9 AM when they were open and I hope they didn’t charge me which they didn’t. The whole experience was awful.

Jeremy Brannon 
Rating:
5.0

I have no problems with this location. I have used before, and will again. U-haul has changed a few things, where you are to do something where you scan your Drivers licence, I never did get that link. Love the people at this location.

LAURIE SULLIVAN 
Rating:
3.0

I am a reservation number for a 15ft truck, and when I called AHEAD to confirm all they had was a 20ft. They did give it to me for same price.

john tondello 
Rating:
5.0

Customer did not leave a comment.

Jeremy Lowell 
Rating:
5.0

Wrong lock on truck but U-Haul representative was quick to resolve problem.

jacob vann 
Rating:
4.0

I don't know anything you could do any better

CHARLOTTE WEBER 
Rating:
3.0

Customer did not leave a comment.

DAVID BLISS 
Rating:
2.0

The lady was confused on us bringing the truck there, even though the app said to. She then said something about taking it somewhere else, but I followed the instructions online and we left. You just need better employees.

Erick Fields 
Rating:
5.0

Customer did not leave a comment.

JEANETTE MCCASKILL 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA TOOKS 
Rating:
5.0

Customer did not leave a comment.

Alan Reeves 
Rating:
5.0

Customer did not leave a comment.

Mitchell Rivera 
Rating:
5.0

Customer did not leave a comment.

James Stafford 
Rating:
5.0

I don’t think you should charge by the mile if you can’t pick up the trucks at the location you select when you book online.

Rian Moore 
Rating:
5.0

Customer did not leave a comment.

scott fuller 
Rating:
5.0

Nothing everything was excellent

David Travis 
Rating:
5.0

Customer did not leave a comment.

Teresa Hunt 
Rating:
5.0

Customer did not leave a comment.

BILLY PRATHER 
No reviews have been submitted for this location.

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