The woman at front desk was super nice!!
Nicole R
Customer Reviews for Devon Self Storage DFG
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Dropped off after hours
Kim DThe service I received was excellent, the lady in charge was so kind and helpful. However, I was charged more than I expected. There were safe move charges, some additional service that I didn’t not request or indicate anywhere. So this made me not recommending Uhaul rental for somehow to my friends and refrain me using the service again.
Simranpreet SBoth staff at this location were kind and pleasant.
terese wAmazing return experience. So professional and personable. Very efficient. We did not have to wait for service.
Denise MI would suggest that there should be a personnel that would assist the customers upon drop off, that’s all folks
Reinus PWhat a mess! There's no place to park the trucks. I had to pull up on a curb in front of the location. I also had to knock on the door for quite a while before the gentleman inside would open. When I said I was returning the truck, he took the key and said I didn't need a receipt. Then I got an email from U-Haul saying my equipment was never returned. After four phone calls to U-Haul, this place finally checked the truck in. I will avoid this place and any other place affiliated with it in the future.
Michelle RNo contract printed out and when I reviewed my Amex bill it had an additional $30 safe move fee. Since no one in rental center review it with me I didn't know it would be on it. All the rental place did was check ID and CC and hand me a key. When I checked the gas tank it was short an 1/8th of a tank and I had to go back in to correct what he told the amount was in the tank.
RODNEY ADrop off location made it easy and smooth.
william mYou can guide them how it operates.
Hardik GOkay
Thony OI made a reservation for mobile pick up at 9 AM. After having to speak to someone on the phone, because the app would not let me check in, I begun the check in process. I got to the step where I was given the lock box instructions. I followed the steps and upon opening the lockbox, I find no key left there for me. I then had to wait until the location opened at 9:30 AM. When I went into the office once they opened, the agent behind the desk was unfazed and unapologetic. He actually admitted they did that on purpose because they want to hand deliver the keys. My reservation was for 9AM. If I cannot retrieve my key for that time, why allow the reservation for that time? I get the keys, continue on with the checking in process and the furniture pads I had ordered with the reservation are nowhere to be found. I go back in the office and the representative who was clearly unconcerned informed me he doesn’t even think they have any. He then looked in a back room and handed me 3 furniture pads that he so happened to have (used). I paid for a dozen. I didn’t leave the location with the truck until 10. My reservation (once again) was at 9. I felt used and unappreciated as a customer. I was basically forced into a situation that I had no say in (because I was given different information during the online reservation process than what that location would allow) knowing full wel that it would be too late for me to be able to go anywhere else or cancel for a refund (the day of a move). I then went to drop the truck back off and the office was closed yet again! I called (for the third time) and was told someone would be reaching back to me to assist with my full refund request.
Irini ETruck was dirty. None of the requested equipment was left for us. App didn't work right when returning the vehicle.
Robert TTruck was with a strong smoke odor. When asking the attendant to replace it, she refused saying all other trucks were “assigned” that’s unacceptable. Truck must be treated to eliminate odor.
Carlos TNot happy with the $20 charge for after-hours drop off. The agent did not mention that charge when we told him we were going to do that. Did parking it outside and dropping the key in the door slot really generate $20 more work on your part?
Jay BBetter parking for the U-Haul trucks.
Mitchell HThe system was down in the morning, it was impossible to.get the truck until a couple of hours after. There should be a possibility to do something if the system is not working
Daniella FThe service was absolutely incredible.
roger mVery professional and helpful
thomas cVery helpful with explaining the U-Haul procedures.
Margaret AThe lady who helped me the previous day was extremely nice, however the white man the next morning was extremely rude for no apparent reason. I had never met him and out right you could tell that he didn’t care to help me, I asked him if he could put something in the trash he responded “no” plain and simple.. I then sat in the parking lot gathering trash and I realized my card had been declined at U-Haul so since I was still present I went into the office to let him know I can pay for it right there he told me since he had already ran the payment I could follow the instructions in the email because I would be sent a promissory note. I didn’t understand why he couldn’t just take my payment in the store… He seemed super racist
Aligheria YFill the gas tank. When I got the truck it had just enough gas marking above empty.
Juan CWhat an easy process. Thank you so much.
Darlene WI had a reservation for a different location but it was changed one day before pick up. In my original reservation I had a dolly but this location didn't have any. I had to load my truck without it.
Mikhail ZI have no complaints about the property or anything but they need to communicate better with each other. I was suppose to turn the truck in at 3pm but didn’t get off until 4. I was told to just park the truck and put the keys in the drop box when I return it so I wouldn’t get charge the extra fee. I got charged for two extra days because the person I spoke with didn’t leave a note for the person that came in the following day. When I called the lady gave me a number to uhaul. I contacted them and she said she would reach out to the property manager to do the refund. This happened Monday Dec 5 and I have yet to see a refund or no one has followed up with me.
Shykerra RIt was Sunday so the place was closed. I rented a 20 foot truck and was concerned the parking spot was too small but it was the only option for drop off.
nichole sUhaul representative told me to not use the online check-in and did not check gas or condition of truck. He did not give printed copy of receipt/condition either. After returning the truck in same condition (wear and gas), I was charged for not returning with same amount of gas. Claims it dropped by 1/8 of tank. I drove 14 miles and put 1.5 gallons of gas in. No tow/haul used and no traffic. Very dismissive when I asked about it. Says nothing he could do. Very crooked/lazy.
Adam H