I have to say my experience was very disappointing. There was no one there to greet me at the location, so I had to do the self pick up. There were issues with the website and I was on the phone with customer service for over 45 minutes until I was finally able to access the truck. On top of that, there was no furniture dolly in the truck which I specifically paid extra for. I will not be recommending this location or U-Haul services in the future.
Jacqueline Lendvai
Customer Reviews for Alhambra Smog Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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Jordan SingletonGood location. Check-out and return were efficient and Moses was very friendly!
Kathy MartinezHad no problems person behind the counter was polite and helpful.
Domingo RolliceLocation is small, but the customer service is superb. I hate that I didn’t get the attendant’s name, but he was sooo helpful and provided me one of the best customer service I’ve ever experienced. I don’t think he was a Uhaul employee, he worked for the shop and may have been a contractor. However, a great rep nonetheless. Give this man a raise!
Louis ArevaloI returned the car and no one were around . I have never received my final receipt. And I was charged more in mileage . I have been call U-HAUL to send me my final received nothing it have been 3 days now . No email neither a call to let me know what is happening.
Marie MballaI already recommended… Service was great
ANGEL AVALOSExcellent customer service!!!
Pedro RomeroThe personal care was excellent, good equipment thanks
Robert GonzalezLocation is very ideal - the neighborhood should do more to embrace the helpfulness.
Ian BlackburnMoses, the man who runs this location is wonderful to deal with. What a nice guy! He is super friendly and professional and helpful! Moses made everything very easy and pleasant. I can’t say enough good things about him. Thank you again, Moses!
Edward LifsonMoses was friendly, efficient, and a pleasure to do business with! He multi-tasked my truck rental and his smog customers with ease and competency. Perfect experience *****
Kelcey HollisProfessional from start to finish
LYNETTE MILLERIt was perfect so no need to improve
Ko Takashimabest service,everything clear,not hidden fees.will recommend to my friends
Dan JiaoThe gentleman that helped me was what customer service is all about . The only problem I had was with Uhaul as a company itself. I went in late and they canceled my order without even sending me a message. Luck for me that the gentleman at the location was a gem, and found another truck for me. If it was not for him it would have ruined my weekend ! Thank you sir
David SanchezVery fast service and easy after hours drop off
Angela GaoI’ve been renting Uhaul vans & truck for many years for my toy drives. This particular location was the best. I liked how everything was either emailed or texted including pics of Van being rented. It was super easy and fast checking n & out. Extremely friendly unlike other locations. Highly recommend
MONICA HARMONTruck was ready to go and owner of shop was very professional. Processing was very quick after I returned it.
Mark BurrillMoses does a great job representing U Haul.
DAVID GALLARDOPerfect location for us!
Brian WallaceGreat location! Owner was very nice and helpful. 10/10 would rent again.
Dylan JonesMoses , was super helpful , A++++ service. Thank you.
Frank SalazarThe staff was so helpful, he was knowledgeable and jumped in to help me confirm the reservation on my phone. The staff was friendly and helpful.
Gabrielle FreireEverything was honestly great. I really felt good, safe, informed. Very pleasant agent person.
heather strongGreat customer service
Angelica DelgadoImmediate reservation and service
Anna TelcsCustomer service was outstanding. Friendly, quick, informative. The gentleman’s customer service is what I always expect and appreciate but often don’t receive.
Anel HuertaThe gentleman at the location was very helpful with me as I was having trouble with the mobile check-in. I was about 5 hours late for pickup and he never guilt tripped me.
Brett Luevanos-ElmsAll good. Thank you.
john ballingerThe Person that helped me was very respectful
Luisa FloresDidn't get the dolly I ordered, got extra charges for don't know what reason
Jaime EscamillaPleasant Experience
Raul Daniel MartinezThe guy at the counter was super quick, efficient, and kind!
Jeehyun YangVan runs great. No problems at all. Thank you
OSVALDO MUNOZMost unusual issue - went to put gas in and the gas spilled all over as though there is a hole in the pipe.
JOSEPH WALTERSNothing had an excellent experience
GABRIELA GARCIATADEOExcellent customer service!
CHRIS CHEUNGThe owner was friendly and efficient. Very good people skills.
JONATHAN EMERSONGreat service, easy check in/check out
MATTHEW RABINOWITZSome problems checking in on the phone app.
Frank SalazarNothing. The gentleman that assisted me had ever ready. To go for me and the. Facility as well as the truck vehicle were very well kept. Great experience!
MARK BARRERASThe owner is always so helpful and accommodating. I will continue to use this location and refer it to everyone I know.
Linda LunaGreat customer service
JENNIFER GRABLEThere wasn’t anyone there when my pick up was scheduled, n employee arrived only by chance 30 minuses later laming the location was closed….on a Wednesday, at 10 am. There isn’t anywhere when you can see the working hours of the location when you rent a unit
CARLA HEFTYETire pre
THOMAS MORELLGentleman was super nice, friendly and patient. The app made things easy but nothing beats a cool human.
Alexis CaminsRequested extra equipment (furniture dolly) wasn't included in the van. We had to call to cancel the charge. It would have been nice to get the equipment or, if it wasn't available, it would've been nice to not have to CALL to cancel the extra charge.
Jesse JohnstoneMake sure the truck is clean, free from any dirt, (I had to wipe the inside of the driver and passenger side because the accumulation of dirt was visible. I would recommend even having some sort of air freshener as the smell of the truck was not very pleasant.
Jeffrey DaguroThe rental location and proprietor was great. What I would improve upon is the website and the advertised rental times available. My first option on the website was a pickup at 1am to return at 9am. Left my a little confused.
Robert ChaveZI was charged for two days, but I returned the van five hours later. It was before 6 pm and the shop was closed. I dropped the key in the locked box as instructed. The charges were not explained at pick up and the contract was emailed only.
Luis LopezMOSES WAS VERY HELPFUL AND I WOULD GO THERE AGAIN.
RYAN LYNCHI paid for furniture pads and a furniture dolly but neither were provided. $17 loss.
Kyle ConkrightExcellent service and friendly
Raquel DelgadilloNicest man helped me out! Wish I would’ve got his name. A perfect experience.
MOSS CREMERI highly recommend this U-Haul center. Professional, expedient and efficient!
SUNNYKIM BARDENQuick and easy. Would rent from here again.
JEREMY KRANTAmazing quick service
MARIEL NUNEZEasy transaction
Gina ScanlonClean, quick, and friendly and helpful service.
Mohsen ShamaiThe owner was so helpful, knowledgeable, and quick with service. He was amazing!
Kimberly FarnhamGreat service!
Antonio Sauza