Customer Reviews for Alhambra Smog Center
(U-Haul Neighborhood Dealer)

447 reviews

3000 W Main St   Alhambra, CA 91801
(W Hampden Ter)

(626) 284-8592

Office Hours

  • Mon: Closed
  • Tue-Fri: 9 am–2 pm
  • Sat: 8 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(626) 284-8592

3000 W Main St
Alhambra, CA 91801
(W Hampden Ter)

Services at this Location:

Office Hours

  • Mon: Closed
  • Tue-Fri: 9 am–2 pm
  • Sat: 8 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I have to say my experience was very disappointing. There was no one there to greet me at the location, so I had to do the self pick up. There were issues with the website and I was on the phone with customer service for over 45 minutes until I was finally able to access the truck. On top of that, there was no furniture dolly in the truck which I specifically paid extra for. I will not be recommending this location or U-Haul services in the future.

Jacqueline Lendvai 
Rating:
5.0

N/a

Jordan Singleton 
Rating:
4.0

Customer did not leave a comment.

David Garcia 
Rating:
5.0

Customer did not leave a comment.

Joseph Sandoval 
Rating:
5.0

Good location. Check-out and return were efficient and Moses was very friendly!

Kathy Martinez 
Rating:
5.0

Had no problems person behind the counter was polite and helpful.

Domingo Rollice 
Rating:
5.0

Location is small, but the customer service is superb. I hate that I didn’t get the attendant’s name, but he was sooo helpful and provided me one of the best customer service I’ve ever experienced. I don’t think he was a Uhaul employee, he worked for the shop and may have been a contractor. However, a great rep nonetheless. Give this man a raise!

Louis Arevalo 
Rating:
5.0

Customer did not leave a comment.

Zifei Ding 
Rating:
5.0

Customer did not leave a comment.

Melisa Jusufi 
Rating:
5.0

Customer did not leave a comment.

Julie Chacon 
Rating:
3.0

I returned the car and no one were around . I have never received my final receipt. And I was charged more in mileage . I have been call U-HAUL to send me my final received nothing it have been 3 days now . No email neither a call to let me know what is happening.

Marie Mballa 
Rating:
5.0

I already recommended… Service was great

ANGEL AVALOS 
Rating:
5.0

Excellent customer service!!!

Pedro Romero 
Rating:
4.0

Customer did not leave a comment.

YOU JUNG HA 
Rating:
5.0

The personal care was excellent, good equipment thanks

Robert Gonzalez 
Rating:
5.0

Location is very ideal - the neighborhood should do more to embrace the helpfulness.

Ian Blackburn 
Rating:
5.0

Moses, the man who runs this location is wonderful to deal with. What a nice guy! He is super friendly and professional and helpful! Moses made everything very easy and pleasant. I can’t say enough good things about him. Thank you again, Moses!

Edward Lifson 
Rating:
5.0

Moses was friendly, efficient, and a pleasure to do business with! He multi-tasked my truck rental and his smog customers with ease and competency. Perfect experience *****

Kelcey Hollis 
Rating:
5.0

Customer did not leave a comment.

Marco Escobedo 
Rating:
5.0

Professional from start to finish

LYNETTE MILLER 
Rating:
5.0

It was perfect so no need to improve

Ko Takashima 
Rating:
5.0

best service,everything clear,not hidden fees.will recommend to my friends

Dan Jiao 
Rating:
5.0

Customer did not leave a comment.

Lewis Velken 
Rating:
5.0

Customer did not leave a comment.

Albert Colon 
Rating:
5.0

The gentleman that helped me was what customer service is all about . The only problem I had was with Uhaul as a company itself. I went in late and they canceled my order without even sending me a message. Luck for me that the gentleman at the location was a gem, and found another truck for me. If it was not for him it would have ruined my weekend ! Thank you sir

David Sanchez 
Rating:
5.0

Very fast service and easy after hours drop off

Angela Gao 
Rating:
5.0

Customer did not leave a comment.

alan ehrlich 
Rating:
5.0

Customer did not leave a comment.

Julian Rodriguez 
Rating:
5.0

Customer did not leave a comment.

ROMAN JASTER 
Rating:
5.0

I’ve been renting Uhaul vans & truck for many years for my toy drives. This particular location was the best. I liked how everything was either emailed or texted including pics of Van being rented. It was super easy and fast checking n & out. Extremely friendly unlike other locations. Highly recommend

MONICA HARMON 
Rating:
5.0

Customer did not leave a comment.

Jimmy Fonseca 
Rating:
5.0

Customer did not leave a comment.

Sandra Ruiz 
Rating:
4.0

Customer did not leave a comment.

KATHYRN MARTINEZ 
Rating:
5.0

Truck was ready to go and owner of shop was very professional. Processing was very quick after I returned it.

Mark Burrill 
Rating:
5.0

Moses does a great job representing U Haul.

DAVID GALLARDO 
Rating:
5.0

Perfect location for us!

Brian Wallace 
Rating:
5.0

Great location! Owner was very nice and helpful. 10/10 would rent again.

Dylan Jones 
Rating:
5.0

Moses , was super helpful , A++++ service. Thank you.

Frank Salazar 
Rating:
5.0

The staff was so helpful, he was knowledgeable and jumped in to help me confirm the reservation on my phone. The staff was friendly and helpful.

Gabrielle Freire 
Rating:
5.0

Everything was honestly great. I really felt good, safe, informed. Very pleasant agent person.

heather strong 
Rating:
5.0

Great customer service

Angelica Delgado 
Rating:
5.0

Customer did not leave a comment.

Sadie Canion 
Rating:
5.0

Immediate reservation and service

Anna Telcs 
Rating:
4.0

Customer service was outstanding. Friendly, quick, informative. The gentleman’s customer service is what I always expect and appreciate but often don’t receive.

Anel Huerta 
Rating:
5.0

Customer did not leave a comment.

Lorena Parra 
Rating:
5.0

The gentleman at the location was very helpful with me as I was having trouble with the mobile check-in. I was about 5 hours late for pickup and he never guilt tripped me.

Brett Luevanos-Elms 
Rating:
5.0

Customer did not leave a comment.

Esther M Johnson 
Rating:
5.0

All good. Thank you.

john ballinger 
Rating:
3.0

Customer did not leave a comment.

Isaiah Gutierrez 
Rating:
5.0

Customer did not leave a comment.

Raymie Muzquiz 
Rating:
5.0

The Person that helped me was very respectful

Luisa Flores 
Rating:
3.0

Didn't get the dolly I ordered, got extra charges for don't know what reason

Jaime Escamilla 
Rating:
5.0

Pleasant Experience

Raul Daniel Martinez 
Rating:
5.0

Customer did not leave a comment.

Matthew Rabinowitz 
Rating:
5.0

The guy at the counter was super quick, efficient, and kind!

Jeehyun Yang 
Rating:
5.0

Van runs great. No problems at all. Thank you

OSVALDO MUNOZ 
Rating:
5.0

Customer did not leave a comment.

HOA TRUONG 
Rating:
5.0

Customer did not leave a comment.

Matt Solodky 
Rating:
5.0

Most unusual issue - went to put gas in and the gas spilled all over as though there is a hole in the pipe.

JOSEPH WALTERS 
Rating:
5.0

Nothing had an excellent experience

GABRIELA GARCIATADEO 
Rating:
2.0

Customer did not leave a comment.

Barrie Munder 
Rating:
5.0

Customer did not leave a comment.

ARICIA ALVARADO 
Rating:
5.0

Customer did not leave a comment.

Maxwell Friedlaender 
Rating:
5.0

Excellent customer service!

CHRIS CHEUNG 
Rating:
5.0

The owner was friendly and efficient. Very good people skills.

JONATHAN EMERSON 
Rating:
5.0

Great service, easy check in/check out

MATTHEW RABINOWITZ 
Rating:
5.0

Some problems checking in on the phone app.

Frank Salazar 
Rating:
5.0

Nothing. The gentleman that assisted me had ever ready. To go for me and the. Facility as well as the truck vehicle were very well kept. Great experience!

MARK BARRERAS 
Rating:
5.0

The owner is always so helpful and accommodating. I will continue to use this location and refer it to everyone I know.

Linda Luna 
Rating:
5.0

Customer did not leave a comment.

Carlos Garcia 
Rating:
5.0

Customer did not leave a comment.

Peter Mao 
Rating:
5.0

Great customer service

JENNIFER GRABLE 
Rating:
3.0

There wasn’t anyone there when my pick up was scheduled, n employee arrived only by chance 30 minuses later laming the location was closed….on a Wednesday, at 10 am. There isn’t anywhere when you can see the working hours of the location when you rent a unit

CARLA HEFTYE 
Rating:
3.0

Tire pre

THOMAS MORELL 
Rating:
5.0

Gentleman was super nice, friendly and patient. The app made things easy but nothing beats a cool human.

Alexis Camins 
Rating:
5.0

Requested extra equipment (furniture dolly) wasn't included in the van. We had to call to cancel the charge. It would have been nice to get the equipment or, if it wasn't available, it would've been nice to not have to CALL to cancel the extra charge.

Jesse Johnstone 
Rating:
5.0

Customer did not leave a comment.

CAITLIN MCNULTYCABRAL 
Rating:
5.0

Customer did not leave a comment.

Chris Fabian 
Rating:
5.0

Make sure the truck is clean, free from any dirt, (I had to wipe the inside of the driver and passenger side because the accumulation of dirt was visible. I would recommend even having some sort of air freshener as the smell of the truck was not very pleasant.

Jeffrey Daguro 
Rating:
5.0

The rental location and proprietor was great. What I would improve upon is the website and the advertised rental times available. My first option on the website was a pickup at 1am to return at 9am. Left my a little confused.

Robert ChaveZ 
Rating:
5.0

Customer did not leave a comment.

Pedro ANTONIO Pacheco 
Rating:
3.0

I was charged for two days, but I returned the van five hours later. It was before 6 pm and the shop was closed. I dropped the key in the locked box as instructed. The charges were not explained at pick up and the contract was emailed only.

Luis Lopez 
Rating:
5.0

Customer did not leave a comment.

JOSE RODRIGUEZ 
Rating:
5.0

Customer did not leave a comment.

Mariel Carranza 
Rating:
5.0

MOSES WAS VERY HELPFUL AND I WOULD GO THERE AGAIN.

RYAN LYNCH 
Rating:
5.0

I paid for furniture pads and a furniture dolly but neither were provided. $17 loss.

Kyle Conkright 
Rating:
5.0

Excellent service and friendly

Raquel Delgadillo 
Rating:
5.0

Nicest man helped me out! Wish I would’ve got his name. A perfect experience.

MOSS CREMER 
Rating:
5.0

I highly recommend this U-Haul center. Professional, expedient and efficient!

SUNNYKIM BARDEN 
Rating:
5.0

Quick and easy. Would rent from here again.

JEREMY KRANT 
Rating:
5.0

Amazing quick service

MARIEL NUNEZ 
Rating:
5.0

Customer did not leave a comment.

Lien Ton 
Rating:
5.0

Easy transaction

Gina Scanlon 
Rating:
5.0

Customer did not leave a comment.

Nicola Caruso 
Rating:
5.0

Customer did not leave a comment.

Joseph Leavenworth 
Rating:
5.0

Clean, quick, and friendly and helpful service.

Mohsen Shamai 
Rating:
5.0

The owner was so helpful, knowledgeable, and quick with service. He was amazing!

Kimberly Farnham 
Rating:
5.0

Customer did not leave a comment.

John Shen 
Rating:
5.0

Great service!

Antonio Sauza 
Rating:
5.0

Customer did not leave a comment.

Sebastiano Agostino 
No reviews have been submitted for this location.

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