Service was great and everyone at this location was very helpful 👍
Armando B
Customer Reviews for Affordable Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service at pick up and drop off locations.
Elizabeth SThey are 100% great customer service. Thank you for all you do.
Jennifer CThe trailer wasn't dirty, but had a pile of white fluff in one corner. Not a deal breaker, but I must be honest.
Diane MThere is a dead zone for cell use at this location....this fact should be noted on the website. there was NO WAY to go on the app to check the rental in. We filled the tank to the place where is was when it was picked up, I when it was finally checked in bu the drop off location...1 personnel was very rude, 1 was quite nice...the 1 that was rude, just kept stating that it was going to be over an hour until it was checked in. We could see that he was busy with his other business, the automotive shop he was running. I was concerned about a charge for it being late, I should not have worried. I left and very shortly received a statement that said that my credit card was charged over $112 for not filling the fuel to the level that it was when it was picked up. I should have been notified prior to charging! That charge should have gone onto another credit card. That is soooo wrong, I understand that it might have been off...but only by a bit...most certainly not $112 worth! Where the hell do you get your fuel???? $20-$30 maybe....How does UHAUL get away with this??? I believe that UHAUL owes me at least $60 refund on this situation. I will most certainly be passing this experience along on all social media. Sarah Guerrero
Sarah GGreat customer service! Fast and convenient pickup and drop off!
Althea AWindshield wipers need to be replaced. Truck was clean and customer service at Affordable Towing was great.
CHRISTOPHER BThey had the truck that was needed and at a good price. Very friendly and a good truck.
janice bWhen trailer was returned at 08:30am we were told the person that checks it in wasn’t there yet but be in shortly he would then check it in and send a email. By 4:30pm we haven’t received a email. I then called the return place and spoke with the gentleman that told me it wasn’t there and it was at another location call them. The other location said the didn’t have it but would go look to be sure it wasn’t. At this point we drove a 1/2hr to where we returned it and it was right next to the office door to be checked in we spoke to the guy that was supposed to check it in and he was also the one who told me it wasn’t there, clearly it was he just had to step out of his office and LOOK! As he was locking up at the moment he would check it in in the AM . He didn’t and it took a phone call from me to UHaul to him to finally check it in. A day late also was fortunate nothing happened overnight to trailer .
Christopher WNo hassle or wait, trucks in excellent condition, super friendly staff - thanks!
Mike HFast and easy return and friendly service.
DAWN RVery good customer service. I definitely would recommend these guys.
Coleen OMy only concern that there was not a ramp with this u haul. Outside of this, I was very pleased with the service I received. Merry Christmas.
janice jThere were transmission issues and a very heavy exhaust leak, the truck was only going 35mph up any incline and what should have been a 6-7hour drive turned into a 13 hour drive. There was no one at the business when I dropped the truck so I went to see Oscar at Taskers on 11/27/23 to advise him of the transmission issue and the exhaust smell. I am waiting to hear back from Oscar about a credit on my card, please call 510-917-5714.
Susan TGood customer service
Laurel MPrevious user smoked in the truck. It smelled.
Elizabeth BRental was ready upon arrival, hookup quick, return simple.
Jeff KThe only problem I had was that the ride was very rough
james MAffordable towing is accommodating in every way. Gil is a very professional and personable person. I’ll continue using affordable towing for a long time.
Wesley WAlways a pleasant experience at this uhaul. I always reserve online and am in and out quickly.
Thomas GMake sure your equipment is in safe driveable condition
SHAWN MIt would be great if the location had better cell service for after hours returns. I used the drop box only because there was no cell service in that area. Having said that the return was completed with no other issues.
Scott SGood service at this location.
michael bI've used U Haul alot and would always recommend. :) thank you.
Natalie DCertain employees could take a lesson on customer service and be less rude. But most staff where helpful, and took time to explain questions I had and concerns. Over- All, service was adequate. Would use site again if need a U-Haul.
Janette RGood service - on time with the size of truck I requested. Thank you,
Carol ANo one was there. It wasn’t clear where to park
Adam GEverything was perfect
Diane DNothing! You are all Awesome!
Michelle NHelpful personnel, easy to reach when extended day was needed
Jeff SFirst timer, didn’t know what to expect but my friend running the joint answered any and all questions i had.
Allura BHassle free experience
John Fnothing much this place runs pretty smooth.
KEN JVery nice employees. on site check in and set up was quick and we were on our way. drop off was also efficient and quick Had some issues with on-line but made a call in and everything was taken care of.
debra cEasy. Inexpensive. On time. Convenient. Friendly. Intelligent.
Frank RThe worker was great! Got me on my way in no time. Checked all the light on trailer and when I returned equipment he was still very prompt!
michelle rU-Haul booked us an hour before the pickup location even opened so don't believe their "100% guarantee". The pickup location was also 30 min late opening so we wasted 1.5 hrs of time just trying to get the truck. Cost us a lot on movers just waiting for us. Not happy and would not recommend
Stephen DThe customer service was excellent. Service was profesional and courteous. Went above and beyond to be of assistance. Great experience.
Carlos RAll was good!
thomas jGreat service, and the folks at Affordable Towing are solid. Thank you!
Steve CVery professional service 😃
Janet CNone of the turn or brake lights are on right of the truck was working. The brakes were warped, it was on safe.
Sabri sI was charged and received the bill but was charged with no documentation $24.55 in my bank acct. Why??? No explanation just over charged!!!
Sandra AThere was a tech glitch when I went to pick up the truck Not the owners fault Everything went well the rest of the day. Thanks for making my day a success!
SANDRA WIt was too far away for us. Would have been better if we could have dropped off in Arnold or Angels Camp at the Uhaul centers there.
Tara TGreat location and excellent customer service
Susan Vkeep on doing what Affordable towing's service did for me and i will continue to use them and recommend them to others. They made a difference-checkin was simple, helpful, quick and courteous.
stephen bThis is a great place to rent with awesome customer service! Highly recommended and I’ll definitely be back!
William MVery helpful and friendly manager. Great job.
Trinidad LWheels on trailer looked pretty bad cosmetically the guy there was very helpful
Karl GThe men working there were very nice and helpful.
Jeanne BI was unaware of this location but now I can utilize it on a regular basis.
Michael WI'm giving them a 2 star rating only because of the problems I faced with S. Main, Manteca location and Uhaul Traffic customer service. I never dealt with the Sonora location. I dropped off after hours. They had a drop box and everything seems fine at this location. I'm glad I didn't have to drop off at night. It's a little difficult to navigate where to leave a truck but it worked out during the day.
DEANNA GNo improvements needed
Mike VAvery muffler call me the last min and water me to go 40 miles out to get a truck when there was 3 trucks at affordable towing
carol pEverything is perfect, very friendly and respectful! Thank you and please don’t ever change!
jimky BTruck cab dusty dirty. Customer service very good. Helpful.
Mary HExcellent service
Gilbert BWell the only complaint I have is that I didn't get reimbursed for the extra day I didn't use it because it was a 1 way rental it shouldn't matter where you return it you should get reimbursed the same as someone that returns to the same place they picked up if you don't use it the full amount of time you shouldn't have to pay the full amount of time
Dirk NGreat service.
jeff bKeep doing exactly what your already doing. Great service really friendly.
Brandon Gtoo expensive
Manuel G