Customer Reviews for A Storage Of Daphne LLC
(U-Haul Neighborhood Dealer)

365 reviews

7165 US Hwy 90 E   Daphne, AL 36526

(251) 626-6490

Office Hours

  • Monday - Tuesday:
    9 am - 12:30 pm / 1:30 pm - 5:30 pm
  • Wednesday:
    Closed
  • Thursday - Friday:
    9 am - 12:30 pm / 1:30 pm - 5:30 pm
  • Saturday:
    9 am–2 pm
  • Sunday:
    Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 4/2/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(251) 626-6490

7165 US Hwy 90 E
Daphne, AL 36526

Services at this Location:

Office Hours

  • Monday - Tuesday:
    9 am - 12:30 pm / 1:30 pm - 5:30 pm
  • Wednesday:
    Closed
  • Thursday - Friday:
    9 am - 12:30 pm / 1:30 pm - 5:30 pm
  • Saturday:
    9 am–2 pm
  • Sunday:
    Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 4/2/2024: Closed

Show All Hours

No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

John Buce 
Rating:
5.0

Customer did not leave a comment.

Norma Watson 
Rating:
5.0

Very customer friendly and helpful.

Tom Mattern 
Rating:
5.0

Best service start to finish

Jeff Baldwin 
Rating:
5.0

Customer did not leave a comment.

Bettie Purvis 
Rating:
3.0

I will not use the self pick up again, it took nearly 30 minutes to get the truck and I had to call support as app did not work, also self pick up only showed after reservation so will use alternative to uhaul in future. This negative review was nothing related to the truck or location but at uhaul corporate, never again.

John Smith 
Rating:
5.0

This is an excellent location for renting a U-Haul truck & supplies. The sales representative is very friendly, efficient & informed. Everything was ready when I arrived & the return process was very easy & efficient.

Tim Patton 
Rating:
5.0

Great site manager on duty. Polite, courteous, knowledgeable'

James Johnson 
Rating:
5.0

Customer did not leave a comment.

monica burden 
Rating:
5.0

Customer did not leave a comment.

Brian Strickland 
Rating:
5.0

Customer did not leave a comment.

Jon Howley 
Rating:
5.0

Rápido fácil de utilizar cómodo y a buen precio. Totalmente recomendable

Miguel Utreras 
Rating:
5.0

It was a very simple return with no issues at all. It was after hours but very easy to leave the truck.

Leah Kinniburgh 
Rating:
5.0

Customer did not leave a comment.

JEREMIAH JOHNSON 
Rating:
5.0

Customer did not leave a comment.

Robert Farnam 
Rating:
5.0

Cassie was GREAT!!!!!!!

Wes Ackerman 
Rating:
5.0

Customer did not leave a comment.

Neal Godwin 
Rating:
5.0

Great service as always

RYAN PHIPPS 
Rating:
4.0

I was not aware there would be a cleaning fee that should be made more apparent initially. I left the vehicle in same condition as I started, it doesn’t need to be cleaned for the short amount of time I used it.

Megan Friedli 
Rating:
5.0

Called me when I left something there

Robin Hungerman 
Rating:
5.0

Customer did not leave a comment.

Lisa Liesch 
Rating:
5.0

Cathy has great customer service. Easiest U-Haul rental process I’ve ever experienced.

Debbie Strahley 
Rating:
5.0

Customer did not leave a comment.

RYAN PHIPPS 
Rating:
3.0

Truck was old, not shifting gear properly. App not working properly at location, difficulty loading picture even having 5 G connectivity .

Nathalie Tiller 
Rating:
5.0

Customer did not leave a comment.

Gregory Beckham 
Rating:
5.0

Great service, very fast and on point

Paul Smith 
Rating:
5.0

MAKE SURE TELEPHONE operator can speak english clearly It was difficult reporting problem because of heavy accent of telephone operator, she told repair person I was in a Dodge when I was in a Chevy. Otherwise service was good.

kurt george 
Rating:
4.0

Staff was very helpful and easy to work with. I would use this branch again. Seems expensive though, as we enter the era of price increases gouging the consumer. “F” Joe Biden

Michael Bazinet 
Rating:
5.0

Great, friendly people and the van I rented was new and incredibly nice.

RYAN PHIPPS 
Rating:
5.0

Outstanding customer service and support

Shawn Whitecotton 
Rating:
5.0

N/A

Bradley Nelson 
Rating:
5.0

Customer did not leave a comment.

Charles Carver 
Rating:
5.0

Perfect transaction

George Metzger 
Rating:
3.0

I made reservations a week ahead of time and I scheduled the pickup for 9am to ensure I would be able to get the truck. The Area Manager of the location decided he was going to cancel my reservation because I had to work and I was unable to answer the phone and he had canceled my reservation as I needed the truck for 3 days to move. I find it very disrespectful that he did this as I had my reasons for reserving the truck he called himself keeping it available for other folks. This dude can kiss my ass that’s bad business and I won’t recommend anyone to this location or any other location this money sucking dude is the manager of. Most people that work for Uhaul represent a certain laziness to the themselves lack of everything.

Justin Mayo 
Rating:
5.0

Great customer service. In and out of the door in less than 10 minutes. That is Great Service!

David Pryor 
Rating:
5.0

Customer did not leave a comment.

Kristina Davis 
Rating:
5.0

Customer did not leave a comment.

Christopher Cordon 
Rating:
2.0

I drove the 10ft truck 32 miles. On the way to return the truck I stopped and put gas in the vehicle until the needle was on the full mark, slightly higher than where it was when I picked up the truck when they told me that it was on full. After receiving my emailed receipt I saw that I was charged $9.50 for 2 gallons of gas. I’ve rented from Uhaul several times in the past and never had something like this happen. Unless there is a gas station IN the parking lot, there is no way to return a truck “overfilled”. It is only $9.50 but the charge is ridiculous, as it was not “overfilled” when I picked it up. I’ve never had this happen at any other Uhaul location…. Very disappointing after 5 hours of loading and unloading.

Denise Bazel 
Rating:
5.0

Great customer service will use again

Mark Harrison 
Rating:
3.0

Customer did not leave a comment.

Tyler Matherne 
Rating:
5.0

Customer did not leave a comment.

Jason Burns 
Rating:
5.0

The reservation and utilization of the truck was exactly what I had hoped for. Thank you.

Brandyn Walter 
Rating:
5.0

Excellent service

Joel East 
Rating:
5.0

Customer did not leave a comment.

Donna Cook 
Rating:
5.0

Customer did not leave a comment.

Daniel Morgan 
Rating:
3.0

Customer did not leave a comment.

dana Tanz 
Rating:
3.0

N/A

TaConya Oyefesobi 
Rating:
5.0

This location was fantastic! Super friendly and helpful staff! Pickup and drop-off were quick and easy. Highly recommended!

Sandra Crawford 
Rating:
5.0

I think the wiper blades need changing on the 20' Truck I used. Other than that it was in good order.

William Michael Whatley 
Rating:
5.0

Customer did not leave a comment.

RICHARD BONNELL 
Rating:
5.0

Customer did not leave a comment.

Wen HSU 
Rating:
4.0

Customer did not leave a comment.

Kathy Williams 
Rating:
2.0

Seem like that didn’t won’t to do business with certain people

Haamid Azeez 
Rating:
5.0

Customer did not leave a comment.

RONALD FLETCHER 
Rating:
5.0

Always a good experience.

Christina Dance 
Rating:
4.0

Continue to do what you are doing with great customer service.

Brittany Davis 
Rating:
5.0

The floor on that truck had a spot towards the lift gate that is soft. It has been previously repaired and riveted but it’s weak and I almost rolled my ankle in it. It needs strengthened in that spot.

SHARI WINZER 
Rating:
1.0

I was charged double the mileage. I told the clerk and she said there was nothing she could do my card would be charged and that I should have verified my miles. But i did verify my miles and this isn’t the first time that I’ve been overcharged by this U-Haul company I will be reporting it for odometer fraud.

Shaquita Lawson 
Rating:
4.0

Improve your app

Mitchell Stoughton 
Rating:
5.0

You guys are the best .... Beautiful Experience ! Thanks U-haul ....

Michael West 
Rating:
5.0

You guys were Perfect, always take good care of me.

Paul Buch 
Rating:
5.0

none

Steven Azevedo 
Rating:
3.0

Explain paper work if you buy insurance and have anything happen there is a deductible never came up.Train your personal on rental agreement and explain contract.Not happy

Darryl Bender 
Rating:
5.0

Customer did not leave a comment.

Trisha Lodge 
Rating:
1.0

I was charged an extra 20 for returning my equipment after hours/late when my time was 8pm central time and I returned it at 7:30 central. This is ridiculous! If You’re gonna up charge people fees for returning it within the agreed time frame you should let people know or include it on the contract they signed! I will not return to this location or use uhaul in the future!

Caleb Lucas 
Rating:
5.0

Customer did not leave a comment.

Matthew Myrick 
Rating:
5.0

My truck was leaking rain so all my stuff was wet. I tried to get a discounted rate for the leakage but was not given it. I was told to talk to the insurance people

callie cox 
Rating:
5.0

The customer service was outstanding.

Maureen Adams 
Rating:
5.0

Customer did not leave a comment.

Alicia Vincent 
Rating:
5.0

Stephanie's always great!! Thanks again.

PAUL DAVID SHALHOUB 
Rating:
4.0

Customer did not leave a comment.

Gregory Beckham 
Rating:
5.0

Customer did not leave a comment.

Orlando Baldwin 
Rating:
5.0

Customer did not leave a comment.

David Martinez 
Rating:
5.0

Customer did not leave a comment.

Cyndy Sullivan 
Rating:
5.0

Customer did not leave a comment.

Jackson Willis 
Rating:
5.0

Customer did not leave a comment.

Joseph Petersen 
Rating:
5.0

Very helpful and efficient

Demetri Golfos 
Rating:
5.0

The ladies at A Storage uhaul were fabulous! They were my calm in a stressful move

Tracy Phillips 
Rating:
5.0

Great Service

Paul Wingard 
Rating:
5.0

No comment

robert pounder 
Rating:
3.0

It was an easy check out experience.

Jennifer Haigler 
Rating:
3.0

I was unable to reach them by phone. I had to go to 3 different locations to pick up the van. And it cost 75 more than the estimate. I believe all of these issues, except the 1st, were due to the website.

Nancy Neal 
Rating:
5.0

Nothing

Eric Stegall 
Rating:
1.0

Charged for gas $16.50 we returned it where we got it from. Charged without telling me they were going to charge me.

CHARYN OGLESBY 
Rating:
5.0

Customer did not leave a comment.

Jane Mccall 
Rating:
5.0

Customer did not leave a comment.

Frederick Schaffer 
Rating:
5.0

It was absolutely the best rental experience we've had. The two ladies at the counter were professional and friendly, the van was ready, and check-in and check-out were quick and what we expected.

Michael McNamee 
Rating:
5.0

Customer did not leave a comment.

Menessa Lindsey 
Rating:
4.0

Customer did not leave a comment.

Tracy Phillips 
Rating:
5.0

Customer did not leave a comment.

Michael King 
Rating:
4.0

Customer did not leave a comment.

Gilbert Johnston 
Rating:
5.0

Stephanie was awesome!!! Helpful and professional. I will definitely use this location again.

Renee Rollenhagen 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY MELTON 
Rating:
1.0

There was a major lack of proper communication. I had the truck for 23 hours and I was charged for two full days including insurance for two days. The service was discourteous and unprofessional.

kevin rouchell 
Rating:
5.0

The self drop off was lengthy

David Freeman 
Rating:
5.0

Customer did not leave a comment.

Menessa Sanford 
Rating:
5.0

Customer did not leave a comment.

Debbie Devane 
Rating:
4.0

Customer did not leave a comment.

KIM BARBERREE 
Rating:
5.0

Vehicle was not clean. Trash inside doors. Fake fingernails in floor. Seats dirty. Otherwise rental performed as it should.

Loretta Brown 
Rating:
5.0

Service the doors and make sure they work.

Skott Niezgoda 
No reviews have been submitted for this location.

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