Customer Reviews for A Ship N Box Depot
(U-Haul Neighborhood Dealer)

625 reviews

16227 Victory Bl   Van Nuys, CA 91406
(After hours returns are limited - 24/7 mobile rentals!)

(818) 786-0117

Office Hours

  • Monday - Sunday:
    Closed

Services at this Location:

Contact Us

(818) 786-0117

16227 Victory Bl
Van Nuys, CA 91406
(After hours returns are limited - 24/7 mobile rentals!)

Services at this Location:

Office Hours

  • Monday - Sunday:
    Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

N/A Small business but friendly people and service.

Danny Roberts 
Rating:
5.0

Customer did not leave a comment.

Sandy Chavez Rodas 
Rating:
4.0

Customer did not leave a comment.

alan rand 
Rating:
3.0

Improve signage

FRANK SIMON 
Rating:
5.0

The woman that helped me was very friendly and helped me get a van last minute. Thank you

Christopher Devicariis 
Rating:
3.0

This place is a small business located in a small strip center,, so it’s not an actual U-Haul store. I first parked the rental truck in the lot, but when I went in to drop off the key, the lady kindly asked if I can move the truck and park it on the side street. It was no biggie, since there was plenty of street parking.

Marc Davis Dulnuan 
Rating:
4.0

The gas was on empty. I was scared to drive without immediately finding a gas station. Otherwise it was great.

ROSS Fineman 
Rating:
3.0

The van was pretty dirty and looks like it hasn’t been washed in a long time. Phone service was bad and Uhaul app took forever to load, would be nice if the location shared their wifi password sp people can use the app. Pickup of the uhaul van required additional verification without warning and asked me for a lease agreement and a bunch of other documents i didnt have. I was stuck waiting outside in the hot sun after already being dropped off and I had to call the regional manager of uhaul to get it sorted it. It took me nearly 45 minutes.

Robert Smith 
Rating:
3.0

Make it easier to check out. It has to all be done on your phone and it took almost an hour with a couple of phone calls with the person at the counter and the manager. If I didn’t have my daughter who is very tech savvy, I would most likely still be there

Adyn Wood 
Rating:
4.0

Customer did not leave a comment.

BONNIE TRUONG 
Rating:
5.0

Customer did not leave a comment.

CARIN WONG 
Rating:
3.0

The application for rental was so difficult and had nothing but issues restarting over and over.

Salman Jurdi 
Rating:
4.0

The U-Haul app is horrible. It put me through pieces and pieces and pieces over and over again and wouldn’t get it right the location was great but U-Haul sucks.

David Viers 
Rating:
5.0

Keep up the great work. Easy in and out. Truck served its purpose. Great customer service and PERFECT location.

Carol Gilbert 
Rating:
5.0

Great service

Theresa Cameron 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER DUBOVITSKIY 
Rating:
5.0

Great staff!

CLARKS CLARKS 
Rating:
5.0

Customer did not leave a comment.

Nayeli Arellano 
Rating:
5.0

great staff, very helpful, professional, courteous and most importantly: consistent. We wouldn't go anywhere else.

CLARK CIERLAR 
Rating:
5.0

Customer did not leave a comment.

Mohit Sharma 
Rating:
4.0

Customer did not leave a comment.

deb everding 
Rating:
1.0

Came in for a 20.00 1 day rental and with all the confusion and back and fourth with with cell phone applications would up paying 80.00 for 1 day and all the added nonsense attached to this rental.

Minerva Romero 
Rating:
5.0

Great staff!!!!!!

CLARKS CLARKS 
Rating:
4.0

Very little U-Haul signage. Small store in small mall. Didn’t have requested moving pads or hand truck - but it worked out. Store employee was helpful and well-informed.

Richard Greenberg 
Rating:
5.0

The gentleman that help me was very nice, helpful and friendly. He made sure I was taken care of in a timely manner and let me know what my options were when returning the uhaul. I would absolutely go again and refer friends and family. It was a pleasure.

Amina Moore 
Rating:
5.0

Easy and fast

Grant Gordon 
Rating:
5.0

Customer did not leave a comment.

VERONICA GOINS 
Rating:
3.0

Easy pickup. But returning a large truck in a tiny parking lot was very difficult. It would be impossible if the lot was full. The directions were also confusing for anyone who doesn’t do this often.

Joey Mangini 
Rating:
5.0

Great truck, and really great rental guy. Fast and super friendly.

Al Darroch 
Rating:
5.0

Customer did not leave a comment.

Adrian Richardson 
Rating:
5.0

Everything is good

Esteban Camachoalmaraz 
Rating:
5.0

Customer did not leave a comment.

Romell Clemons 
Rating:
3.0

Bird shit covering the side-view mirror. No Bluetooth in the car or interior lights which made it difficult to see at night.

Oriel Shaked 
Rating:
5.0

Customer did not leave a comment.

Melani Ladygo 
Rating:
5.0

Customer did not leave a comment.

shant aroch 
Rating:
5.0

Best of the best when it comes to customer service. Will be back again to this location in the future.

RENE MORAN 
Rating:
5.0

Customer did not leave a comment.

ADAM VALERIO 
Rating:
5.0

great staff

CLARKS CLARKS 
Rating:
5.0

Customer did not leave a comment.

Tailour Garbutt 
Rating:
2.0

Customer did not leave a comment.

JONATHAN LAED 
Rating:
5.0

Thanks for the most Amazing and Professional Service.

Elaine Calzadilla 
Rating:
5.0

Customer did not leave a comment.

Ace Waters 
Rating:
5.0

Customer did not leave a comment.

CLARKS CLARKS 
Rating:
2.0

The staffs were not willing to help. There were trashes in the car. The car was smell and the smell stay on my furniture and clothes for couple of days

Kung Yam Chan 
Rating:
5.0

Customer did not leave a comment.

Norman Friedman 
Rating:
5.0

Customer did not leave a comment.

carin wong 
Rating:
5.0

Extremely accommodating and professional!

Martin Smith 
Rating:
1.0

Staff was very rude and not friendly nor helpful with the rental process. Made entire process for difficult and complicated. The truck was not up to cleaning standards. The truck was filthy. There were cigarettes left in the truck from a previous family. The truck smelled like smoke and there were cigarette ashes everywhere.

Javonte Rose 
Rating:
5.0

Customer did not leave a comment.

jungwoo park 
Rating:
5.0

Nothing

ross tsymbalov 
Rating:
4.0

Customer did not leave a comment.

TANYA EDWARDS 
Rating:
5.0

for mobil drop off this location have only 3 parking spot , on one spot your u haul truck parked very wrong , on 2nd spot there was parked someone s personal car , there was only one ☝️ parking spot in the middle of those , there was no street parking so i parked very hard in the middle . make sure no one else park in your spot ( personal car). only this parking issue everything else was superb . thank you so much!!

navneet multani 
Rating:
5.0

Easy to pick up and easy drop off after hours

Rosaura Ortiz 
Rating:
4.0

Get a gas cap on the truck

Mitchell Kaufman 
Rating:
4.0

Inspect the equipment with your customer and have the gas tank full, also have it cleaned. Everything else cool.

FELIPE RODRIGUEZRAMOS 
Rating:
5.0

always very helpful.

JOHN POLLOCK 
Rating:
5.0

The people at this location are really helpful and very efficient. I highly recommend taking your business here

Rio Rogador 
Rating:
4.0

Customer did not leave a comment.

Larkin Kinsella 
Rating:
5.0

Customer did not leave a comment.

CLARKS CLARKS 
Rating:
4.0

Customer did not leave a comment.

Luis Sotomayor 
Rating:
5.0

Customer did not leave a comment.

CLARKS CLARKS 
Rating:
5.0

Great service, great UHaul vendor!

CLARKS CLARKS 
Rating:
4.0

Customer did not leave a comment.

Benjamin Croy 
Rating:
5.0

None

edward barros 
Rating:
5.0

Customer did not leave a comment.

John Darnell 
Rating:
3.0

Customer did not leave a comment.

Amina Washington 
Rating:
1.0

Was charged and accused of damaging vehicle when the damage was not caused by me.

Lance Gross 
Rating:
5.0

Customer did not leave a comment.

Deborah LaBonge 
Rating:
5.0

Great customer service at this location.

ELIZABETH Fernandez 
Rating:
5.0

Great service. Great staff.

CLARKS CLARKS 
Rating:
5.0

Customer did not leave a comment.

JIMMIE WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

William Carpenter 
Rating:
5.0

Customer did not leave a comment.

Lisa Frakes 
Rating:
5.0

The best location for all services offered! Great staff!!!!

CLARKS CLARKS 
Rating:
1.0

The uhaul had empty cigarette carton in it, half eaten food, ashes from the cigarettes all over . Smelled like cigarettes. It was left so dirty . The location takes you a mile away on gps. We tried Apple Maps google maps and Waze. All of them sent us to a location a mile away. The service for T-Mobile is terrible there so it was hard to do the mobile checkin. It reset twice plus there were dents and scratches larger than 6 inches that weren’t marked. To get the key from the lockbox the lock stuck and you had to pull really hard. I’ve had some amazing uhaul experiences. And most of the time it’s great. But this was by far the worst,

Erin Gnekow 
Rating:
5.0

Customer did not leave a comment.

ROSARIO CRUZMARTINEZ 
Rating:
5.0

Ship N Box Depot is superb. They remember us, try their best to help and get what we need when we need it. Just great guys!

CLARKS CLARKS 
Rating:
5.0

Mike was great. He answered all of my questions and was patient with my inexperience. Thank you for the great customer service.

TaniaLomeli Lomeli 
Rating:
5.0

Excellent service.

William Carpenter 
Rating:
5.0

Very helpful and good service.

WILLIAM CARPENTER 
Rating:
5.0

Very helpful at this location.

William Carpenter 
Rating:
5.0

The fellow working there has helped me pick up my rental a few times. He is always pleasant, competent, efficient, clear, reliable. Very pleasant to deal with. Thank you.

EDWARD LIFSON 
Rating:
4.0

The problem was not with the location, but with U-Haul. My rental pickup was 9am, however the location is listed as not opening until 10am. (That’s a problem) second online check in assumed to save time? Did nothing but waste time getting me approved? After several minutes I was told I was not approved? My driving record is spotless and my credit is good!!! This was a major inconvenience!!!! The gentleman at the location completed the rental process with no issues!!! When returning the van the location was closed , not a problem per say…After scrolling through the menu on the dash for several minutes I could not locate the tachometer for the mileage nor complete my return online- So I locked up the van and left…. And lastly. Is it to much to expect a vehicle upon renting to have a full tank of gas? Topping off to 3 1/4 or anything besides full is a complete pain!! It also is a major inconvenience when immediately after picking up a rental the need to put gas in it and then again upon returning fueling again! I think the tanks should be full when picking up and full when returned!

MICHAEL BRASIC 
Rating:
2.0

Long lines / waiting time to Pickup. Cannot drop-off at Sunday or off hours

ALEXANDER ROKHMAIL 
Rating:
5.0

Customer did not leave a comment.

CARIN WONG 
Rating:
5.0

great location, great customer service

CLARKS CLARKS 
Rating:
2.0

Customer did not leave a comment.

DAVID DURBORAW 
Rating:
3.0

Customer did not leave a comment.

Rafael Chavez 
Rating:
3.0

Customer did not leave a comment.

GLENN HUANG 
Rating:
5.0

Customer did not leave a comment.

PAMELA LEONE 
Rating:
5.0

Great staff, great service.

CLARKS CLARKS 
Rating:
5.0

Customer did not leave a comment.

Richard Laurence 
Rating:
4.0

Customer did not leave a comment.

Luis Sotomayor 
Rating:
5.0

Best customer service I’ve received at a Uhaul location

VERONICA GOINS 
Rating:
1.0

The lock box is too high for short people. There wasn’t any equipment in the van and no one at the location to help. Major thumbs down.

Jocelyn Calle 
Rating:
5.0

Ship N Box Depot are just the best!!!!

CLARKS CLARKS 
Rating:
2.0

When I returned the vehicle, the mobile app did not work. I tried to contact U-Haul for support, but gave up after waiting on hold for more than an hour.

Michael Benson 
Rating:
5.0

Mike was good

CHRISTINE CHARTBURUTSTEVENS 
Rating:
3.0

The self check back in was one of the worst times I ever had in my life. Yes its true that when it comes to tech stuff I have the IQ of a radish. Keeping that in mind to return a truck it shouldn't take 47min and such back pain and frustration.

RICHARD FABROCINI 
Rating:
5.0

Customer did not leave a comment.

Vladimir Mihailovich 
No reviews have been submitted for this location.

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